The CX Experience

Making The Grade? How AI Fares In CX With Tom Taulli And Ian Beaver, Part Two

Everyone wants a better customer experience these days, not just the customers! That's one reason why Artificial Intelligence is playing an ever-expanding role in the technology stack. But is AI making the grade? Check out this episode of The CX Experience to find out! Host Eric Kavanagh [https://twitter.com/eric_kavanagh] interviews author and AI expert Tom Taulli and Ian Beaver of Verint. They'll discuss how AI assists customer service agents, what's required to keep AI learning and improving, and how you can ensure that you're using this powerful technology ethically.

Making the Grade? How AI Fares in CX, Part One

Everyone wants a better customer experience these days, not just the customers! That's one reason why Artificial Intelligence is playing an ever-expanding role in the technology stack. But is AI making the grade? Check out this episode of The CX Experience to find out! Host Eric Kavanagh [https://twitter.com/eric_kavanagh] interviews author and AI expert Tom Taulli [http://www.tomtaulli.com/] and Ian Beaver of Verint. They'll discuss how AI assists customer service agents, what's required to keep AI learning and improving, and how you can ensure that you're using this powerful technology ethically.

Don't Be Resigned To The Great Resignation With Katrina Ghazarian And Nicole Nevulis, Part Two

People quit their jobs all the time, but never before at the current pace. Why? The so-called Great Resignation continues to reshape the employment landscape, but it need not cause your business much trouble. The key is to focus on experience, both for your customers and your employees. Paying attention to details makes all the difference, and that requires a lot of real-world data.   Join The CX Experience host, Eric Kavanagh [https://twitter.com/eric_kavanagh], in part two of this conversation as he explores this topic with Gameday HR CEO Katrina Ghazarian [https://www.linkedin.com/in/katrina-ghazarian/] and Verint's own Nicole Nevulis [https://www.linkedin.com/in/nicolenevulis/].

Don't Be Resigned To The Great Resignation With Katrina Ghazarian And Nicole Nevulis, Part One

People quit their jobs all the time, but never before at the current pace. Why? The so-called Great Resignation continues to reshape the employment landscape, but it need not cause your business much trouble. The key is to focus on experience, both for your customers and your employees. Paying attention to details makes all the difference, and that requires a lot of real-world data. Join The CX Experience host, Eric Kavanagh [https://twitter.com/eric_kavanagh], as he explores this fascinating topic with Gameday HR CEO Katrina Ghazarian [https://www.linkedin.com/in/katrina-ghazarian/] and Verint's own Nicole Nevulis [https://www.linkedin.com/in/nicolenevulis/] to learn what's going on.

Business Best Practices: Closing the Engagement Capacity Gap With Maribel Lopez And Jenni Palocsik, Part Two

What can't you do? That's as important a question as what you can do. Understanding the answers to both can help you shape realistic plans for optimizing business processes. Mapped against a matrix of what your customers want, and what you know your business needs, this kind of situational awareness can afford significant value on the road to innovation. How so? In part two of this conversation, host Eric Kavanagh speaks with tech analyst Maribel Lopez and Verint's own Nicole Nevulis to learn more.