Check-In with Bryan

Is Hotel Tech Losing the Human Touch?

What happens when a longtime hotel operator moves into the world of hospitality technology? In this episode of Check-In with Bryan, Bryan Fish sits down with Nick Knight of Duetto to talk about the evolution of hotel tech, revenue management, AI, personalization, and why the future of hospitality still depends on human connection. From old-school PMS systems and wake-up call printers to cloud-based platforms, machine learning, generative AI, and profit optimization, Nick breaks down how technology is reshaping hotel operations — and where the industry still needs to be careful. They also discuss the disappearing role of the traditional concierge and maître d’, the importance of training, the rise of revenue and profit operating systems, and why hoteliers need to stay curious as the industry changes faster than ever. In this episode: * How hotel technology has changed over the last 20 years * Why AI should support hoteliers, not replace them * The future of revenue management and profit optimization * How Duetto is approaching AI and machine learning * Why hospitality still needs human connection * The importance of training the next generation of hotel leaders Subscribe to Check-In with Bryan for more conversations on hospitality, hotels, travel, technology, operations, and the future of the industry. #HospitalityTechnology #HotelIndustry #RevenueManagement #HospitalityPodcast #HotelTech

The F&B Playbook Hotels Still Get Wrong

What separates a great hotel restaurant from one that quietly loses money? In this episode of Check-In with Bryan, Bryan sits down with hospitality veteran Guy Reinbold—former VP of Food & Beverage and Corporate Executive Chef at Marriott International—to break down what actually drives success in hotel F&B. With over 40 years of experience, Guy shares real-world insights from the front lines of hotel operations, covering everything from concept development and menu strategy to guest expectations and profitability. From fixing underperforming restaurants to navigating brand standards vs. owner ROI, this conversation is packed with practical takeaways for hotel owners, operators, and hospitality professionals. They dive into: * Why most hotel restaurant concepts fail before they even open * The balance between brand standards and owner profitability * How guest expectations should shape your F&B strategy * The real impact of pricing, room service, and retail on revenue * Why simplicity and execution matter more than over-designed menus * Lessons from decades inside one of the world’s largest hotel brands Whether you’re building a new concept or trying to fix an existing one, this episode is a masterclass in keeping hospitality both profitable and authentic. 👉 Don’t forget to subscribe for weekly insights from leaders shaping the hospitality industry. #Hospitality #HotelManagement #FoodAndBeverage #HotelBusiness #Leadership

What It’s Like Having Your Virgin Voyage Planned

What does it actually feel like to take a trip where everything is planned for you? This week on Check-In with Bryan, we’re coming to you aboard the Scarlet Lady with Lara Eurdolian, Belle Baskt, and Melissa & Skye Neumann to break down their full Caribbean experience—this time planned entirely by Destinations by Reliance. From the moment they left home to the moment they stepped back off the ship, every detail of this trip was handled—from flights and transportation to onboard reservations, excursions in Key West and Bimini, and everything in between. The result? A completely different way to travel. Instead of stressing over logistics, the group was able to fully immerse themselves in the experience—leaning into spontaneity, enjoying curated recommendations, and having a dedicated concierge available 24/7 to handle anything that came up along the way. In this episode, they share their honest, unfiltered experience of what it’s like to: * Travel without planning every detail yourself * Experience a Virgin Voyages cruise through a fully curated itinerary * Balance spontaneity with structure * Enjoy high-level service without the usual travel headaches They also dive into the moments that made the trip unforgettable—from Scarlet Night and late-night karaoke to exploring Key West, discovering Bimini, and experiencing the energy that makes Virgin Voyages stand out. And perhaps most importantly, they reflect on what changed when they were able to truly be present—thanks to having every moving piece handled for them.  #VirginVoyages #LuxuryTravel #TravelPlanning #DestinationsByReliance #CheckInWithBryan In this episode, you’ll learn: * What it’s like to have your entire trip planned for you * How Destinations by Reliance creates a seamless travel experience * Why concierge-level service changes how you travel * The real difference between DIY travel and curated itineraries * Highlights from Virgin Voyages, Key West, and Bimini About the Show: Check-In with Bryan is hosted by Bryan Fish, CEO of Reliance Hospitality, featuring conversations with leaders, creators, and operators shaping the future of hospitality, travel, and business. Credits: This show is a production of RH Media Productions. Executive Producer: Tyler Alexander Disclaimer: The views and opinions expressed in this episode are those of the hosts and guests and do not necessarily reflect the position of Reliance Hospitality Global Limited Co., its affiliates, or subsidiaries. All content is provided for informational and entertainment purposes only and should not be interpreted as professional legal, financial, or investment advice. Always consult a qualified professional before making decisions regarding your business. #VirginVoyages #LuxuryTravel #TravelPlanning #DestinationsByReliance #CheckInWithBryan

The Big A.I. Opportunity Hotels Are Missing

Hospitality brands have more guest data than ever before — but most still are not using it to create truly personalized experiences. In this episode of Check-In with Bryan, Bryan sits down with Billy FisCher of Very Good Ventures at the Digital Transformation Summit in Arlington, Texas, to talk about where AI is actually headed in hospitality, why so many brands are stuck with stale digital experiences, and what operators should be doing right now to prepare for the next wave of innovation. Billy breaks down the disconnect between massive data warehouses and the actual guest experience, explaining why many hotel, travel, and restaurant brands have built powerful systems without creating meaningful personalization. The conversation also dives into the rise of generative AI, how customer expectations are changing, where brands should start experimenting, and why the smartest operators should focus on solving one friction point at a time instead of chasing hype. They also explore: * Why hotel and travel digital experiences have started to feel stale * How AI could become the bridge between data and real-time personalization * What hospitality brands are getting wrong about implementation * Why operators should test AI through focused guest journey touchpoints * The difference between AI hype and actual practical use cases * Whether AI will replace hospitality jobs — or simply reshape them * Why apprenticeship and early-career development may be one of the biggest long-term concerns If you’re in hospitality, hotels, travel, restaurants, or digital product strategy, this conversation offers a grounded look at where AI is creating real opportunity — and where the industry still has work to do. Billy also shares insight into the work being done at Very Good Ventures and how brands can begin thinking more strategically about generative UI, digital transformation, and customer experience design. Subscribe for more conversations with the leaders shaping hospitality, travel, and business. #Hospitality #AI #DigitalTransformation #Hotels #GuestExperience

ADA Lawsuits Are Exploding — What Hotel Owners Need to Know

ADA compliance is becoming one of the fastest-growing legal risks in the hospitality industry — and most hotel owners don’t even realize how exposed they are. In this episode of Check-In with Bryan, Bryan sits down with attorney Lindsay Leavitt to break down what’s really happening behind the surge in ADA-related lawsuits across hotels in the U.S. From service animal policies to accessibility requirements, website compliance, and franchise responsibility — this conversation dives into the real-world legal challenges hotel owners, operators, and developers are facing today. Lindsay shares insights from defending hundreds of ADA cases, including: * The most common ADA violations hotels get sued for * Why many lawsuits come from “serial plaintiffs” * The difference between service animals and emotional support animals * How ADA applies to hotel websites and online booking * Why franchisees are still fully liable (even with major brands) * The costly mistake of waiting too long to involve an attorney * How to fix “low-hanging fruit” issues before they become lawsuits If you’re involved in hotel ownership, operations, development, or asset management, this episode is essential listening. 👉 Make sure to subscribe for more conversations with the top minds in hospitality. #Hospitality #HotelManagement #ADACompliance #HotelOwnership #HospitalityIndustry