Colocation

In this week’s episode, we conclude our two-part interview with ASQ certified Lean Six Sigma Black Belt, Seth Wiesenthal.

External failure costs are incurred to fix problems after the product or service is already in the hands of the customer.

The third in our 4-point Cost of Quality series is part of the cost of poor quality.  Specifically, the cost of internal failure.

Prevention costs are spent to prevent, as the name suggests, or avoid defects in the quality of a product or service.  A defect is a result that does not meet requirements.

Appraisal costs are one of the costs that make up the cost of good quality.  Appraisal costs are costs related to testing and inspection as part of the Quality Control process.