Fast Growth Secrets

The customer experience

Join Paul Knight [https://www.mills-reeve.com/people/paul-knight/], a commercial partner at Mills & Reeve, as he explores the crucial role of customer experience in fast-growth tech businesses. In this episode, Paul speaks to Thomas Rowland, head of customer at Lokulus, and Saq Hussain, founder of FinancialEducation.co.uk, People-tech and UK Care Guide. Together they investigate how fast growth tech businesses can embed the customer experience and use it for competitive advantage, including: * Why the customer experience becomes more challenging to maintain as fast growth businesses scale-up. * How fast growth businesses can use technology to transform the customer experience. * How we can ensure that the technology we use for customer experience is inclusive for all. * If the adoption of AI can lead to more profitable partnerships with customers and enhance their experience. Explore our Fast growth secrets series [https://bit.ly/4lEK7MQ]. Our content explained Every piece of content we create is correct on the date it’s published but please don’t rely on it as legal advice. If you’d like to speak to us about your own legal requirements, please contact one of our expert lawyers.

Opportunities for fast growth tech businesses in the region

Join Vicky Protano [https://www.mills-reeve.com/people/vicky-protano/], a corporate partner at Mills & Reeve, as she delves into the dynamic world of fast-growth tech businesses in Manchester.  In this episode, Vicky is joined by Laura Wiggins, investment director at YFM Equity Partners, and Martin Keelagher, CEO of Agile Automations. Together, they explore the vibrant opportunities and unique challenges that tech entrepreneurs face in Manchester. The discussion covers: * The excitement and advantages of being a tech entrepreneur in Manchester * The challenges that fast-growth tech businesses encounter in the region * Strategies to encourage collaboration across regional tech ecosystems * The barriers that hinder effective collaboration * Approaches to retain home-grown talent within the region Explore our Fast growth secrets series [https://bit.ly/4lEK7MQ]. Our content explained Every piece of content we create is correct on the date it’s published but please don’t rely on it as legal advice. If you’d like to speak to us about your own legal requirements, please contact one of our expert lawyers.

How fast growth technology businesses can embed ESG into their DNA - part two

Judith Houston [https://www.mills-reeve.com/people/judith-houston/], a corporate and commercial lawyer at Mills & Reeve, is joined by guests Anthony Ball, chief financial officer at Adaptive Financial Consulting Ltd, and Tony Greenham, managing director, sustainability at British Business Bank, to explore what embedding ESG into your strategy means and how it can benefit your organisation. In this episode, they discuss some of the opportunities and challenges around: * Strategically weaving ESG considerations into a company's core business strategy. * Leveraging technology to achieve alignment between ESG considerations, growth and profitability. * Tracking and reporting ESG-related data and progress to stakeholders – what metrics matter the most. Explore our Fast growth secrets series [https://bit.ly/4lEK7MQ]. Our content explained Every piece of content we create is correct on the date it’s published but please don’t rely on it as legal advice. If you’d like to speak to us about your own legal requirements, please contact one of our expert lawyers.

How fast growth technology businesses can embed ESG into their DNA - part one

Host Surjit Deuer [https://www.mills-reeve.com/people/surjit-deuer/], senior ESG manager at Mills & Reeve, is joined by Toby Newman, chief operating officer at Enistic Energy Management Systems, and Mike Bascombe, ESG and sustainability practice lead at VantagePoint, to discuss the importance of embedding ESG into your business strategy. In this episode, we hear their thoughts on stakeholder expectations, setting clear sustainability goals, integrating ESG into the core business operation and how to communicate performance. Explore our Fast growth secrets series [https://bit.ly/4lEK7MQ]. Our content explained Every piece of content we create is correct on the date it’s published but please don’t rely on it as legal advice. If you’d like to speak to us about your own legal requirements, please contact one of our expert lawyers.

How can fast growth tech businesses use ESG for employee engagement and retention?

Andrew Secker [https://www.mills-reeve.com/people/andrew-secker], partner and head of the London office at Mills & Reeve, hosts a discussion with guests Micky Khurana, VP global compliance at OneWeb, and Bertie Ivory-Peters, co-founder of Alectro, on attracting and retaining talent using your ESG strategy. In this episode, they delve deeper into what being a purpose-led business looks like, how tech businesses can demonstrate their progress towards purpose, and the risks of ignoring purpose in your ESG strategy. Explore our Fast growth secrets series [https://bit.ly/4lEK7MQ]. Our content explained Every piece of content we create is correct on the date it’s published but please don’t rely on it as legal advice. If you’d like to speak to us about your own legal requirements, please contact one of our expert lawyers.