Every support ticket is a product failure - Jorma Laiapea

Fred Gehrke - former VP of Support at Bolt. How to grow your support team from 20 to 200 in 7 months and help employees reach their full potential

Connect with Fred on Linkedin: https://www.linkedin.com/in/fredgehrke/ [https://www.linkedin.com/in/fredgehrke/]

Jorma Laiapea - former Head of Customer Support at Wise - shares his experience in building customer support functions across multiple industries.

Find Jorma on Linkedin: https://www.linkedin.com/in/jormalaiapea/ [https://www.linkedin.com/in/jormalaiapea/] Find out more about Limitless Impact Investments here: https://limitless.fund/ [https://limitless.fund/]

Every support ticket is a product failure - Jorma Laiapea

Former Head of Customer Support at Wise, Jorma Laiapea, shares his view on why every support ticket is a product failure.

Dana Hooshmand - former Head of Operations (retail) at Lyft

Connect with Dana on Linkedin - https://www.linkedin.com/in/hoosh/ [https://www.linkedin.com/in/hoosh/] Dana's personal blog: https://hooshmand.net/ [https://hooshmand.net/] Discover Discomfort - https://discoverdiscomfort.com/ [https://discoverdiscomfort.com/]

David Griffith - Head of Support (Baltics) at Wolt

Wolt - https://wolt.com/ David Griffith - https://www.linkedin.com/in/davidthgriffith/