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Did you know that, according to SSON's State of the Industry Report 2024, over half of the SSO/GBS leverage outsourcing? However, the nuanced landscape of outsourcing can make talent management all the more difficult.  So, in this week's episode, we delve into the critical talent management decisions shared services leaders face. We're joined by Brad Killinger, CEO of Sapience Analytics, who discusses the importance of leveraging analytics to thrive amidst today's macro talent challenges, and the transformative power of workforce analytics.  If you enjoy this episode, please join us for our webinar with Bradley on how to Level Up Your SSO/GBS with the Power of Workforce Analytics.  [https://www.ssonetwork.com/human-resources/webinars/level-up-your-sso-gbs-workforce-analytics]

In this week’s episode we delve into the future of order to cash and the trends you should be looking out for in the next 12 months. We’re joined by Keith Cowart, Global Market Owner, Automated Finance at FIS, who gives his expert advice on improving order-to-cash processes. This includes how to create a consumer-like experience, assessing customer-risk, artificial intelligence, and payments. Listen now for a short, snappy update on the O2C trends you need to be aware of.   If you enjoy this episode, please join us for our webinar with Keith on Modernizing the Office of the CFO Through Finance Automation. [https://www.ssonetwork.com/finance-accounting/webinars/modernize-the-office-of-the-cfo-through-finance-automation]  You can also download the following whitepaper The Definitive Guide to Choosing Customer-to-Cash Software in 2025 [https://www.ssonetwork.com/finance-accounting/whitepapers/the-hackett-digital-world-class-matrix]

In this week's episode SSON talks to Wendy Walker, Solution Principal of Tax Information Reporting at Sovos, about IRS Modernization. Wendy unravells the always complicated world of tax and breaks down exactly what the latest IRS Modernization involves, how it will impact data protection and security, and the steps organizations should take to prepare for these changes. In the episode we reference the following e-Book and webinar which are great companions for this episode. See the links below to download and register. The IRS Modernization eBook  [https://www.ssonetwork.com/finance-accounting/whitepapers/irs-modernization-ebook] Webinar: IRS Business Systems Modernization: Preparing Your Organization for Reporting Changes [https://www.ssonetwork.com/finance-accounting/webinars/irs-business-systems-modernization-preparing-your-organization-for-reporting-changes]

This week we're talking to Jonathan Tam, Head of APAC People Services, foodpanda.  Jonathan is an experienced People Leader with more than 20 years in Operations and Project Management. He has supported areas across Customer Service, Information Technology, Banking and Finance, and Human Resource Delivery. Jonathan will be speaking at SSON’s SSOW Philippines event which takes place on August 6-9 in Manila. Ahead of his session, we invited him to join us on the podcast to talk all things people. Jonathan will be speaking on the topic of – Employee Experience at Shared Services & Outsourcing Week Philippines [https://www.ssonetwork.com/events-ssophilippines]. Listeners to SSO Next can access 10% off the ticket price for the event by quoting the code TENOFF when they book. Reach out to sally.fletcher@iqpc.de [sally.fletcher@iqpc.de] for more details.

Last month, SSON ran one of their most successful Shared Services & Outsourcing Week Europe’s ever! Over 900 shared services and outsourcing professionals joined together in sunny Lisbon to discuss everything from Generative AI to change management to process intelligence.  In order to give you a flavour of the trends discussed, we asked 10 speakers for their top take-away from the conference.   SSON’s next European event is held in London on the 14-16 October, with an incredible key-note, Lord Sebastian Coe of Olympics fame! Listeners to SSON Next can get 10% discount of the ticket price for this event by quoting the code SSONEXT10 when you register. You can check the website or email me at sally.fletcher@iqpc.de [sally.fletcher@iqpc.de] for more details. SSOW London [https://www.ssonetwork.com/events-ssow-london]