Time-Wasting Problems

In any organisation, progress is frequently impaired by the time taken up to resolve problems that occur again and again - usually with people's performance (or not!). At a macro level, there could just seem to be 'lots of problems', which is a symptom in itself. On a micro level, managers are often frustrated by the amount of time they spend fire-fighting, whilst the more creative work of planning, developing people, marketing and more are left way behind.