AI Can't Care: Empathy, Service, and the Future of Leadership (with Ron Kaufman)

Why Replacing Your Team with AI Will Backfire (And Why Top Companies Actually Hire More)

Most leaders think adopting AI is about upgrading their technology. The most successful leaders know it's about upgrading their people and culture. In this episode, Will Linssen sits down with renowned behavioral scientist and author of The AI-Savvy Leader, David De Cremer, to unpack why the biggest challenge with AI isn't the tech—it's the fear and uncertainty it creates within teams. From why you shouldn't let your IT department lead the AI narrative, to the reason successful companies actually hire more people when adopting AI, to the revolutionary concept of "human AI-ization" — David shares the mindset shifts and practical moves leaders need to take back control and build trust. 0:00 Introduction To David De Cremer And The AI Leadership Challenge 2:00 Why Teams Fear AI And How To Manage The Uncertainty 5:00 Why AI Adoption Is Actually A Change Management Problem 10:00 The Importance Of Leading By Example And Creating Safe Sandboxes 17:00 The Town Hall Mistake: Why Tech-Led AI Communication Fails 25:00 The AI Paradox: Why Successful Companies Hire More People 32:00 Navigating Accountability, Governance, And Employee Bonuses 38:00 Taking Back Control Of The Narrative And "Human AI-ization" Join the Conversation! What did you think of today’s episode? If you have questions, feedback, or suggestions for what Will should cover next, drop us a message at: ✉️ coach@globalcoachgroup.com Take Your Leadership to the Next Level! Discover more leadership resources and learn about our world-class leadership coaching programs at: 🌐 https://globalcoachgroup.com/ [https://globalcoachgroup.com/]

5 Companies Doing AI Right (And What Every Leader Can Steal From Them)

Most leaders are still treating AI like a tool. The companies winning are treating it like a strategy. In this episode, Will Linssen sits down with strategic futurist, Director at ServiceNow Futures and bestselling author of Futureproof Diana Wu David to unpack what the smartest companies in the world are actually doing differently with AI — and what every leader can learn from them. From how IKEA turned customer service automation into a $1 billion new business, to why the NHL built trust with employees in just 5 days, to why companies like Moderna are putting HR (not IT) in charge of AI — Diana shares the real examples, mindset shifts, and leadership moves you need to stay ahead in a world that won't slow down. ------------------------------------ 0:00 Why Most Leaders Are Falling Behind In The AI Race 2:30 The Leadership Operating System You Need To Upgrade 6:30 Inside ServiceNow: Why Diana Is Cloning Herself With AI 13:30 How The NHL Built Trust With Employees In 5 Days Flat 19:30 Why Moderna Put HR — Not IT — In Charge Of AI 23:00 How IKEA Turned AI Into A $1 Billion Opportunity 26:30 The Smartest Way Leaders Are Using AI (That Most Aren't) 34:30 How To Beat AI Overwhelm Without Falling Behind ------------------------------------ Join the Conversation!What did you think of today’s episode? If you have questions, feedback, or suggestions for what Will should cover next, drop us a message at: ✉️ coach@globalcoachgroup.comTake Your Leadership to the Next Level!Discover more leadership resources and learn about our world-class leadership coaching programs at:🌐 https://globalcoachgroup.com/

AI Won't Replace Leaders. Leaders Who Use AI Will. | Triple Win Leadership Podcast

The leaders who wait will be left behind!In this episode, Will Linssen sits down with strategic futurist, author, and global keynote speaker Dr. Mark van Rijmenam to talk about how work, leadership, and team dynamics are changing faster than most organizations are prepared for. They explore what leaders need to do now to stay relevant, build trust, guide their teams through uncertainty, and create better results in a world where technology is reshaping the way we think, decide, and collaborate.-------------------------------------0:00 The Future of Leadership Is Already Here2:20 AI Isn’t Just a Tool Anymore8:15 How AI Can Become Your Thought Partner11:25 The 3-Step Playbook for Leading Through AI15:15 Why Leaders Who Ignore Change Get Left Behind22:15 The Hard Truth About AI and Job Disruption28:20 How to Build Trust When Everything Is Changing34:30 Why Leaders Need to Admit They Don’t Have All the Answers-------------------------------------Join the Conversation!What did you think of today’s episode? If you have questions, feedback, or suggestions for what Will should cover next, drop us a message at: ✉️ coach@globalcoachgroup.com [coach@globalcoachgroup.com]Take Your Leadership to the Next Level!Discover more leadership resources and learn about our world-class leadership coaching programs at:🌐 https://globalcoachgroup.com/ [https://globalcoachgroup.com/]

Why Smart Leaders Still Get AI Wrong [Elisa Farri]

Is AI your tool — or your co-thinker?In this episode of the Triple Win Leadership Podcast, host Will Linssen sits down with Elisa Farri, Vice President at Capgemini Invent, Head of the Management Lab, Thinkers50 Radar honoree, and co-author of the Harvard Business Review Guide to Generative AI for Managers.Elisa shares how today's best leaders are reshaping their mindset, their teams, and their organizations by treating AI as a true thinking partner — not just another productivity tool.-------------------------------------00:00 Intro: AI, leadership, and team collaboration03:00 Stop asking AI — start talking with it05:00 How to trust AI without losing judgment12:00 AI as a mirror for self-awareness and leadership growth16:00 How leaders give AI the right context20:00 Building AI literacy across teams25:00 Ethics, governance, and AI in team settings34:00 Strategic thinking and the future of AI for teams-------------------------------------Join the Conversation!What did you think of today’s episode? If you have questions, feedback, or suggestions for what Will should cover next, drop us a message at: ✉️ coach@globalcoachgroup.comTake Your Leadership to the Next Level!Discover more leadership resources and learn about our world-class leadership coaching programs at:🌐 https://globalcoachgroup.com/

AI Can't Care: Empathy, Service, and the Future of Leadership (with Ron Kaufman)

AI can fetch the data, draft the reply, and analyze the trend — but it can't care. In this episode of Triple Win Leadership, host Will Linssen and world's #1 service guru Ron Kaufman (NYT bestselling author of Uplifting Service) unpack why the AI era isn't making human leadership obsolete — it's making it matter more. From Ron's powerful distinction between content (what AI does brilliantly) and context (what only humans bring) to practical tactics like rewarding your team's best mistakes with a hundred-euro bill, this conversation is a masterclass in leading through fear, bridging generational divides, and building cultures where empathy, creativity, and technology work together — not against each other. 00:00 – Introduction & Meet Ron Kaufman 05:00 – What Is Uplifting Service? The Definition That Changed an Industry 08:00 – How Service Has Evolved Over 35 Years — And Where We're Heading 12:00 – AI as an Augmentor, Not a Replacement 17:00 – Will AI Replace Jobs? Ron on the Era of Human Creativity 21:00 – The "Best Mistake of the Week" Method & The €100 Bill Story 25:00 – Content vs. Context: The Most Important Distinction in the AI Era 38:00 – What Mindset Will Define the Best Leaders of Tomorrow?