Wellness Center Creators

From Burnout to Balance: Identifying and Stopping Energy Drains in Leadership

Where is your energy leaking as a wellness business owner? This deceptively simple question opens a profound conversation between Anna and Kendall about the hidden drains that pull leaders toward burnout, often without them realizing it's happening. Both hosts trace their evolution from doing everything—answering phones, cleaning bathrooms, managing payroll—to strategic delegation that preserves their energy for high-level leadership. "There will never not be a list," Kendall observes about the endless nature of business ownership, highlighting why intentional boundaries become essential for survival. The conversation reveals how energy management changes as businesses grow. Anna shares her recent experience working seven days a week while expanding into massage services, while Kendall discusses the ongoing challenge of hiring cycles that inevitably disrupt work-life balance. "We use more energy putting off the task than we would just completing the task in the moment," Kendall explains, introducing practical strategies like Anna's quarterly "admin weeks" for tackling procrastination and administrative tasks that typically drain energy through avoidance. The episode takes an inspiring turn when Kendall shares her recent flight lesson experience, demonstrating how learning new skills serves dual purposes: preventing energy leakage through intentional focus while potentially reducing dementia risk through cognitive challenge. This conversation offers invaluable guidance for wellness practitioners struggling with burnout prevention, showing how strategic self-care and purposeful boundary-setting create sustainable leadership practices that benefit both personal well-being and professional effectiveness. Get all the links, resources and show notes here: https://wellnesscentercreators.com [https://wellnesscentercreators.com] And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats [https://www.wellnesscentercreators.com/retreats] Sponsored by Jane App [https://jane.app/book_a_demo?utm_medium=kendall_hagensen&utm_source=ambassador&utm_campaign=book_a_demo&utm_content=static&utm_term=us_mh], Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ [https://jane.app/book_a_demo?utm_medium=kendall_hagensen&utm_source=ambassador&utm_campaign=book_a_demo&utm_content=static&utm_term=us_mh] Use code wellness1mo for a one-month grace period on your new Jane account.

Protecting Your Practice: Lessons Learned from a Real-Life Theft Incident

A seemingly innocent request to use the bathroom turned into a weeks-long investigation when thieves struck Kendall's spa, stealing three credit cards in just four minutes. What started as fraud alerts on staff credit cards revealed a sophisticated scam targeting healthcare clinics across the country—and both Anna and Kendall had fallen victim to the same scheme. "They were wearing masks, like COVID masks... wearing big coats with hoods. It was raining that day and then they went straight to the grocery store," Kendall describes, illustrating how professional these thieves have become. The scam follows a consistent pattern: two women enter a healthcare practice, one requests to make an appointment while the other asks to use the restroom. While the front desk is distracted with booking (often using another stolen credit card), the accomplice helps herself to staff valuables from unlocked break rooms. This eye-opening conversation extends beyond physical security to cover essential cybersecurity measures, including multi-factor authentication following recent alerts from practice management systems like Jane. Both hosts share practical security measures they've implemented, from keycode locks on break rooms to enhanced staff training on fraud prevention. "If you're opening a brick-and-mortar space, just know that this scam is going around," Kendall warns, emphasizing the importance of trusting intuition and maintaining vigilance during business hours. The episode offers invaluable guidance for protecting both physical spaces and digital systems in healthcare practices. Get all the links, resources and show notes here: https://wellnesscentercreators.com [https://wellnesscentercreators.com] And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats [https://www.wellnesscentercreators.com/retreats] Sponsored by Jane App [https://jane.app/book_a_demo?utm_medium=kendall_hagensen&utm_source=ambassador&utm_campaign=book_a_demo&utm_content=static&utm_term=us_mh], Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ [https://jane.app/book_a_demo?utm_medium=kendall_hagensen&utm_source=ambassador&utm_campaign=book_a_demo&utm_content=static&utm_term=us_mh] Use code wellness1mo for a one-month grace period on your new Jane account.

Soft Skills Redefined: Cultivating Leadership Through Vulnerability

Why are the most powerful leadership abilities labeled as "soft skills"? Anna and Kendall challenge this terminology while exploring how vulnerability and emotional intelligence create transformative workplace culture, inspired by insights from Esther Perel's recent interview on Diary of a CEO. "I don't like the term soft skills. Let it be known as well," Anna declares, highlighting how these abilities represent some of the most challenging and impactful leadership competencies. Both hosts emphasize that healing professionals naturally develop these skills through their training, making them uniquely positioned for trauma-informed leadership. The conversation delves into the delicate balance of showing vulnerability as a leader while maintaining professional boundaries. Kendall shares how they create "safe containers" during team meetings where both staff and leadership can authentically share challenges without compromising workplace effectiveness. "There is still an understanding that we can't let our home lives impact our work here," Kendall explains, illustrating the nuanced approach required when implementing these principles in healthcare settings. Both hosts discuss practical strategies for creating environments where team members feel safe requesting support, from regular check-ins to modeling vulnerability as leaders. They emphasize the importance of "efforting"—their term for the intentional work required to maintain high-quality team dynamics and patient care. The episode offers valuable insights for wellness practice owners seeking to develop emotional intelligence, improve communication, and create workplace cultures where both clinician support and employee well-being thrive through authentic leadership approaches. For information regarding the upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats [https://www.wellnesscentercreators.com/retreats] Get all the links, resources and show notes here: https://wellnesscentercreators.com [https://wellnesscentercreators.com] And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats [https://www.wellnesscentercreators.com/retreats] Sponsored by Jane App [https://jane.app/book_a_demo?utm_medium=kendall_hagensen&utm_source=ambassador&utm_campaign=book_a_demo&utm_content=static&utm_term=us_mh], Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ [https://jane.app/book_a_demo?utm_medium=kendall_hagensen&utm_source=ambassador&utm_campaign=book_a_demo&utm_content=static&utm_term=us_mh] Use code wellness1mo for a one-month grace period on your new Jane account.

Elevating Connections: What to Expect at the 2026 Wellness Center Creators Retreat

"One of the big reasons why I've always loved hosting it here and want to continue to host it here is for people to see a functioning wellness business and to get ideas about design, get ideas about how systems are flowing and to see it actually in real life, in real time." — Kendall Hagensen Ready to transform your wellness practice alongside like-minded practitioners? Anna and Kendall pull back the curtain on their most ambitious retreat yet, scheduled for September 22-25, 2026, in Vancouver, Washington. This isn't just another business conference. The hosts have completely reimagined their retreat experience, introducing two distinct tracks: "Bloom" for solo providers and small practices ready to expand into multidisciplinary wellness centers, and "Grow" for established wellness center owners looking to level up with second locations, leadership development, or exit strategies. "The connections that are made and being in community for four days... walking away with 40 to 50 new colleagues that you can reach out to and work together on things with—how cool is that?" Kendall enthuses about the community aspect that attendees consistently highlight as the most valuable component. With registration opening September 1, 2025, this early announcement gives attendees a full year to plan and take advantage of payment plans and early bird pricing. The retreat features returning favorite facilitators covering everything from systems design to interior spaces, plus exciting new additions including commercial real estate expertise and potentially healthcare attorneys. Anna emphasizes the retreat's practical workshop format: "This is really taking the time to go into reflection about your business and where you are in your business and where you want to take the business." The combination of structured learning, field trips to functioning wellness centers, and genuine community connection creates an unparalleled professional development experience. For information regarding this amazing retreat, go to: https://www.wellnesscentercreators.com/retreats [https://www.wellnesscentercreators.com/retreats] Get all the links, resources and show notes here: https://wellnesscentercreators.com [https://wellnesscentercreators.com] And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats [https://www.wellnesscentercreators.com/retreats] Sponsored by Jane App [https://jane.app/book_a_demo?utm_medium=kendall_hagensen&utm_source=ambassador&utm_campaign=book_a_demo&utm_content=static&utm_term=us_mh], Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ [https://jane.app/book_a_demo?utm_medium=kendall_hagensen&utm_source=ambassador&utm_campaign=book_a_demo&utm_content=static&utm_term=us_mh] Use code wellness1mo for a one-month grace period on your new Jane account.

The Art of Onboarding: Managing Multiple New Hires in Wellness Practices

"Once you create a wellness space like this or a clinic with this much intention, you are drawing energy towards you." — Kendall Hagensen Five new team members. One unprecedented addition. When Kendall decided to hire their first Western medical doctor for a previously all-holistic practice, she knew this conversation with her team would be delicate. "We really protect what we've created here," she explains, highlighting the careful balance required when evolving workplace culture. "We just hire so much more for the person than for, you know, to check the box," Kendall explains, highlighting their people-first approach to recruitment strategies. The conversation explores how wellness centers can embrace unexpected opportunities when the right candidates appear, even when not actively recruiting. Kendall shares the delicate process of introducing an MD specializing in integrative medicine to her team, including getting buy-in from existing physicians and ensuring alignment with their holistic care philosophy. Both hosts discuss the ongoing nature of hiring in wellness practices, with Anna noting: "Being a business owner is so much about being able to spot the opportunity, isn't it? And it's the same with hiring." The episode provides valuable insights into onboarding processes, with Kendall emphasizing the importance of organized systems and delegation to team leads. They share practical advice about candidate selection, including the power of personal referrals and the importance of genuine enthusiasm for the specific practice. This conversation offers essential guidance for wellness center owners navigating team growth while maintaining the intentional culture that attracts both exceptional practitioners and patients seeking elevated healthcare experiences. Get all the links, resources and show notes here: https://wellnesscentercreators.com [https://wellnesscentercreators.com] And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats [https://www.wellnesscentercreators.com/retreats] Sponsored by Jane App [https://jane.app/book_a_demo?utm_medium=kendall_hagensen&utm_source=ambassador&utm_campaign=book_a_demo&utm_content=static&utm_term=us_mh], Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ [https://jane.app/book_a_demo?utm_medium=kendall_hagensen&utm_source=ambassador&utm_campaign=book_a_demo&utm_content=static&utm_term=us_mh] Use code wellness1mo for a one-month grace period on your new Jane account.