Behind The Chain

Podcast by Joey Luttrull

English

Culture & leisure

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20 hours of audiobooks / month
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About Behind The Chain

I've spent the last decade as a headhunter, partnering with some of the world’s largest and most influential companies & brands, I've had a front-row seat to the mechanics behind how businesses are built—from their leadership structures and talent strategies to their operational models and cultural DNA.What’s always fascinated me is that while every company might aim for growth and innovation, how they get there varies dramatically depending on the industry they’re in. The way a cutting-edge eCommerce brand scales is worlds apart from how a legacy Logistics provider evolves or how a high-street Retail giant adapts to digital transformation. These intricacies are often overlooked, yet they shape the way industries function, grow, and impact the wider world.Through countless conversations with Founders, Executives, and hiring managers, I began to see patterns—and differences—that sparked a deeper curiosity: What makes each of these arenas tick? What challenges do they face behind the scenes? How do the people at the helm make decisions that ripple across the economy, employment, and society at large?That’s why I launched Behind the Chain.This podcast is a place where we unpack the business models, leadership mindsets, and industry dynamics that define different sectors—from eCommerce to healthcare, manufacturing to fintech, and beyond. I sit down with the operators, thinkers, and builders who are in the trenches, bringing their stories to light so we can better understand how industries really work behind the chain of command, decisions, and outcomes. It’s part curiosity, part professional obsession—and 100% driven by a desire to uncover the layers of business that often go unseen.Whether you're a Founder, CEO, aspiring Execuitive OR simply fascinated by the architecture of business, Behind the Chain offers a rare lens into what it really takes to build and scale in today’s ever-changing landscape.

All episodes

21 episodes

The Journey of a High-Growth 3PL & Leadership Lessons with: Co-Founder Simon Vincent

Join us on Behind The Chain for episode #21, with Special Guest - Simon Vincent, Co-Founder & Director at Fidelity Fulfilment! In this latest episode, Joey sits down with Simon to discuss a simple goal; to provide accurate, fully tailored fulfilment solutions that help businesses grow. They work with brands who want more from their fulfilment partner - because Fidelity understand that your success is their success. Based in Daventry, Midlands, they are in the hotspot for Logistic warehousing with access across the UK! With teams in the UK, US, and EU, they provide a range of specialist warehousing and fulfilment services to a diverse range of industries. Joey & Simon chat around the pillars of: • How the company has transformed with the industry landscape over the last 15 years • The key components of being a successful logistics leader in the fulfilment space • Case study - the toughest business barrier faced & how the leadership team got past it • How Fidelity Fulfilment continues to develop, despite cross-border challenges faced with the US and Europe Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast [http://www.youtube.com/@BehindTheChain-Podcast] Sponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

21 May 2026 - 51 min

Leading an Independent Clothing Brand Around the World, with Company Manager: Ash Hall

Join us on Behind The Chain for our monthly Brand episode #20, with Special Guest - Ash Hall, Company Manager of Drop Dead Clothing! In this latest episode, Joey sits down with Ash to discuss the identity of Drop Dead Clothing, a renowned Gothic label that continues to bury itself amongst the best independent dark fashion brands within the marketplace. Based out of Osborn Works in the UK, Ash leads operations for their alternative world of clothing and accessories, for goths all around the world! With deep roots connected to a famous music band and gothic community – they are extremely successful as a Brand, especially in the US market. Joey & Ash chat around the pillars of: • The transition from operations to leadership within Drop Dead Clothing • The main challenges brands face in expanding within D2C eCommerce • Why a commercial infrastructure is so important for brands to scale • What 2030 looks like for Drop Dead Clothing Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast [http://www.youtube.com/@BehindTheChain-Podcast] Sponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

7 May 2026 - 1 h 21 min

Building Scalable Systems That Unlock Serious Global Growth, with COO - Dane Pearce

Join us on Behind The Chain for episode #19, with Special Guest - Dane Pearce, Chief Operating Officer of The Launch Pad Group! In this latest episode, Joey talks with Dane on how The Launch Pad Group operate across their UK, US and EU territories. He reveals how to help brands scale with global eCommerce logistics, by focusing on the design of efficient scalable systems that unlock untapped revenue and support growth in multiple markets, especially the US online market with it being four times bigger. He explains how huge risks and expenses are removed so that businesses can launch in the US with a one-stop-shop solution. The Launch Pad Group don’t just move goods – they move markets, knowing exactly what it takes to be successful on US soil. Joey & Dane chat around the pillars of: • What the secret is to Brands expanding their eCommerce at a global level • How The Launch Pad Group approach it’s clients within each market • How the company navigates the current affairs that loom • What the future has in stall, after a successful first 5 years Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast [http://www.youtube.com/@BehindTheChain-Podcast] Sponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

30 Apr 2026 - 50 min

Achieving the Best-in-Class Results, Global Returns E-commerce Expert: Giorgio Vitale

Join us on Behind The Chain for episode #18, with Special Guest - Giorgio Vitale, Co-Founder & CRO of Back.Tech! In this exclusive episode, Joey explores the world of reverse logistics with Giorgio. He enlightens us on how he sees it differently, that for too long, returns have been treated as an operational cost. Processed after the fact, based on assumption, and written off as the price of doing business. But now, Back solutions brings verification and control into the returns process, with every return being assessed before a decision is made. Condition is verified, policies are applied instantly, and the right outcome is determined upfront. Back.Tech exists to fix a broken part of retail. Returns. Joey & Giorgio chat around the pillars of: • What makes a strong consumer returns network & how BackTech optimises this • Case Study - where he has improved performance through reverse logistics • How ESPR origins of product data has improved over the years and why is it so important to the consumer experience • Where the biggest challenges are coming from in Global E-commerce operations Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast [http://www.youtube.com/@BehindTheChain-Podcast] Sponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

23 Apr 2026 - 58 min

Market Leading Transparency for Major eCommerce Brands, with CEO: Stuart Hill

Join us on Behind The Chain for episode #17, with a very Special Guest, Stuart Hill the Founder of Trakii and Asset Guard! He started his CEO Journey in 2012 at wnDirect, then went onto lead FARTECH as SVP and demonstrated remarkable growth of the company on a global scale, but most recently propelled DHL eCommerce UK through a 16% sales increase, by aligning global objectives with his strategy intelligence. In this exclusive episode, Joey sits down with Stuart Hill, now the Founder of Trakii & Asset Guard. They explore his unbelievable journey at the CEO, Chairman and Advisor of many major logistics companies. Nearly 50 years of age, the advice he'd give to him former self as a dad of four and successful business owner, is to "make time, be present. Put the phone down and pay attention, life goes fast". And, on the business front he encourages anyone to start, now - "you can handle more than what you think and go with your gut no matter the cost!" You just have to believe in what your doing before you see it... Joey & Stu chat around the pillars of: • The secret to leadership transition and what makes a strong leader • His current take on the Luxury eCommerce landscape • How has Trakii & Asset Guard developed, and impacted the customer experience • Stu's predictions are for post-purchase space over the next 5 years Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast [http://www.youtube.com/@BehindTheChain-Podcast] Sponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

18 Apr 2026 - 39 min

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