The New Community Manager Live
Over the course of this season, you’ll hear from pioneers who’ve shaped the field, innovators charting new paths, and leaders blending personal stories with professional breakthroughs.
Together, these episodes tell the story of how communities are changing the way we work, play, heal, and thrive.
In one episode, you’ll meet a community pioneer who reframed ROI as return on impact, showing how small, trust-based groups can sometimes matter more than big numbers. From building employee networks to fighting through major health challenges, their perspective reminds us that loyalty and care build lasting communities.
Another guest brings over two decades of digital strategy, comparing community management to running a game campaign—where storytelling, purpose, and belonging turn members into leaders.
We’ll also explore the story of a strategist who built communities of practice inside one of the world’s largest telecom companies, proving that knowledge-sharing and mentoring can transform entire organizations.
From Germany, a trailblazer in professionalizing the field introduces a framework called the “Community Circle Model” and explains why involving members directly in decisions builds trust that lasts.
Then there’s the coach helping entrepreneurs and solopreneurs conquer tech overwhelm. For them, automation and authenticity go hand-in-hand, showing how even the smallest business can grow by building the right kind of community.
In another highlight, the co-creator of one of the internet’s longest-running independent platforms reflects on twenty years of proving forums aren’t dead—they’re thriving as spaces where ownership and permanence matter more than popularity.
Culture also plays a role this season. One leader bridges beats, rhymes, and digital networks, showing how authentic engagement blends creativity, identity, and measurable impact.
We’ll also dive into the lessons of someone who helped launch some of social media’s most ambitious community projects, only to later argue that the future of the internet lies in smaller, more intentional groups.
Another conversation spotlights a strategist who boosted SaaS retention rates from 83% to 99%, demonstrating how customer-centricity can be made measurable by combining data, AI, and advocacy.
Not all our stories come from enterprise. You’ll hear from a designer and educator who built academies, podcasts, and platforms that empower young creatives—and especially women—to grow in Web3 and design spaces.
The season also features a professional who scaled SaaS communities significantly while dedicating their career to making spaces inclusive, open, and globally connected—from youth leadership initiatives to sustainability and tech advocacy.
And finally, there’s the strategist who has built and led communities for some of the biggest brands in tech, gaming, and blockchain. From developer relations in futuristic VR to scaling ambassador programs across 30 countries, their work underscores how advocacy, retention, and trust fuel innovation across industries.
Each of these voices brings a different piece of the puzzle: from enterprise to grassroots, from healthcare advocacy to blockchain ecosystems, from solopreneurs to global brands.
This season, you’ll learn that community isn’t just about platforms or numbers. It’s about trust, intention, creativity, and impact. Join us for these conversations, and discover how the future of digital communities is being shaped—one story at a time.
Music - Lifetime Achievement by 2 Red Jokers
