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Curious what happens when the heart of hospitality meets the pulse of technology? Welcome to Human at the Counter, the podcast where we explore the sweet spot between serving people and embracing innovation. I’m Elizabeth Riede, your host, who’s brewed a career from Starbucks to university dining halls. This show is for everyone in and around the service industry, from operators and managers, to tech enthusiasts, and anyone who loves a good chat about how we can keep our work both human and high-tech. Join us for stories, laughs, and plenty of practical insights on blending technology with the timeless art of, to borrow a phrase, unreasonable hospitality. If you’re in the business of serving others and you’re curious about the future of our industry, you’ll feel right at home here.
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