POWERED BY PEOPLE

Superconnecting customer experience with employee performance to achieve repeat revenue & global business growth @Eugenio Pirri EMEA Business Partner @TELUS Health & former CEO @Dorchester Collection

In our eighth episode of Powered by People, Three Hills’s Operating Partner, Tim Pointer, discusses global business growth and creating brand ambassadors from colleagues and customers alike with @Eugenio Pirri EMEA Business Partner @TELUS Health & former CEO @Dorchester Collection. Eugenio gives his playbook of developing talent, championing culture and readying a business for expansion. Eugenio shares examples from his time as Chief People & Culture Officer and then Joint CEO at Dorchester Collection, and more recently as EMEA Business Partner at TELUS Health. He details how to superconnect customer experience with employee performance, where technology can be embraced, the building of careers pathways that deliver business growth, and the establishment of organisational performance across different sectors, cultures and geographies. Eugenio is a Chartered Fellow of the CIPD, a Fellow of the Institute of Hospitality, and the author of leadership book ‘Be a People Leader’. In 2021 he was voted by his peers the Most Influential HR Practitioner in the UK. Eugenio has worked across the USA & Canada, EMEA and the Middle East, and brings his global experience and insight to this podcast. Listen for real-world examples of global growth, customer-centricity, the integration of technological advances, and expansion into new geographies. Eugenio shares examples that delighted customers, strengthened leaders, made capable and adaptable teams, and realised new business opportunities. As he says,  “We had hotels that were well over a hundred years old. We couldn't do it like we did it a hundred years ago. People have different expectations. You have multi-generations - Both as employees and as customers and guests. As a result, you have to adapt. If you're not curious, you're going to fall behind and hurt your business in the long run.”

Developing & Aligning Talent to Drive Global Brand Execution @Nadine Bainbridge, former @PlayStation VP - People & Talent, shares cross-sector business performance playbook @NewsUK @Reckitt Benckiser

In our seventh episode of Powered by People, Three Hills’s Operating Partner, Tim Pointer, discusses international business-building and the power of global brands with @Nadine Bainbridge, former People & Global Talent VP @PlayStation. Nadine shares her experience of building talent and delivering change across household names including PlayStation, News UK, and Reckitt Benckiser. Nadine explains her approach to ensuring people are set up to achieve today's business results whilst being readied to manage future challenge & disruption. Nadine has implemented people-led transformation for a range of branded businesses, each building new products, services and experiences as their consumers' expectations evolved. From manufacturing to journalism, and technology to health, Nadine gives proven methods of creating and sustaining business capability and connection. Listen for actual examples of business evolution, from setting up international learning provision to integrating M&A to building global communications. Nadine shares examples that evolved colleagues, progressed customer solutions and created new business operations. As she says,  “We can so often overlook what the end state will look like to our people on the ground. We have to be transparent about that.”

Readying Businesses to Win in Tomorrow’s World @Melanie Steel, Interim People & Change Specialist, discusses her cross-sector transformational work @ATPI @ARUP @Arriva Rail London @Ministry of Defence

In our sixth episode of Powered by People, Three Hills’s Operating Partner, Tim Pointer [https://www.linkedin.com/in/tim-pointer-0154353/], interviews @Melanie Steel, Interim People & Change Specialist, on her exceptional breadth of cross-sector transformational work which includes @ATPI @ARUP @Arriva Rail London and @Ministry of Defence. Melanie Steel implements change at pace and at scale, overhauling longstanding structures and business operations. In this podcast, she reflects on how she aligns people and data to purpose, in order to drive successful transformation. Melanie has led people-centric business change for a fascinating cross-selection of organisations and plotted their alignment to sustainable business delivery in tomorrow’s world.  Challenging longstanding ways of working takes courage and the skill to create the professional connection required to push through any discomfort. Melanie shares her methodology for ensuring that business direction is delivered in step with employees, the leadership group, and the wider stakeholder mix. Listen for actual examples of transformation from orienting a variety of global offices to setting up a 24-hr rail provision for Londoners. Melanie shares real examples and personal considerations that aligned customer and colleague experience as these organisations evolved and scaled. Melanie's track record in building capability and positioning change team-by-team gives real insight into tackling real business challenges. As she says,  “There is no playbook. One starts off the journey that they need to progress.”

Building Brands as Great Places to Work: When Culture Drives Revenue & Navigates Turbulence. Jen Lawrence, Founder of @TGI Monday & former HR Leader at @Lindt & Sprüngli, @Virgin Atlantic & @Unilever.

In our fifth episode of Powered by People, Three Hills’s Operating Partner, Tim Pointer [https://www.linkedin.com/in/tim-pointer-0154353/], interviews Jen Lawrence, Founder of @TGI Monday & former HR Director at @Lindt & Sprüngli, @Virgin Atlantic & @Unilever.   Jen has led people strategy for a selection of the world’s best-loved brands and navigated sustainable growth alongside stand-out employee autonomy and engagement. She shares her approach to aligning her colleagues’ direction and experience to the business strategy. Listen for true stories, from leaning into the gift of giving with Lindt’s gold bunnies to the reality of a Virgin Atlantic flight crew forming a new team ready to go on every flight. Jen shares real insights and judgements that built consumer and employee loyalty as these brands scaled into new markets and experiences. Jen's proven ability to build leadership capability and embed acumen alongside empathy gives contemporary leaders case studies of how to build teams, build business and build brand advocacy. Jen’s work at @Lindt & Sprüngli led to recognition as a @Great Place to Work and the overall winner prize at the @Business Culture Awards – This is an accredited, winning insight into leading outstanding business performance.

Designed by the People: How Culture Drives Performance: Claire Smith, Head of People & Culture at UK law firm gunnercooke, on creating business leadership at every level to drive business growth.

In our fourth episode of Powered by People, Three Hills’s Operating Partner, Tim Pointer [https://www.linkedin.com/in/tim-pointer-0154353/], interviews @Claire Smith | LinkedIn [https://www.linkedin.com/in/culturegamechanger/], Head of People & Culture at UK law firm @gunnercooke [https://www.linkedin.com/company/gunnercooke-llp] and former Chief People Officer at @ www.linkedin.com/company/home-of-movera [https://www.linkedin.com/company/home-of-movera] Movera and @ www.linkedin.com/company/mortgage-advice-bureau [https://www.linkedin.com/company/gunnercooke-llp] Mortgage Advice Bureau.  Claire shares multiple insights into creating business leadership at every level to drive resilient business expansion and how it's critical to listen to 'Sharon from Finance' when rewiring business processes. Claire's unique take on implementing a people-first strategy in professional services evidences how colleague engagement & accountability drives business expansion, engagement and results.  Both @Mortgage Advice Bureau and @gunnercooke have been awarded the overall winner prize at the @Business Culture Awards so Claire provides a peer-recognised best-of-class approach to people-led business performance.