Tech IT, Don't Wreck IT

Podcast by ServiceNow University Radio

English

Technology & science

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About Tech IT, Don't Wreck IT

The Tech IT, Don't Wreck IT podcast series is an engaging show originally developed as part of the ServiceNow Rise Up Technical Project Manager career journey. Hosted by ServiceNow personalities Marco Osuna, Matt Woods and Dakota Duffy, the podcast features a new ServiceNow topic in each episode, where the hosts interview a subject matter expert (SME). The show has a light-hearted tone but delves into advanced concepts and technical skillsets, making it both informative and entertaining. The podcast also features interactive elements like Q&A sessions and wrap-up games, making it a dynamic and engaging learning experience. The series is part of the ServiceNow University curriculum and is available on platforms like ServiceNow University (Now Learning).

All episodes

7 episodes

Navigating AI and ServiceNow

In this episode, Davida Hardy reviews the building blocks of AI as we know it today and dives into ServiceNow Now Assist. To watch the full episode with video, check it out here [https://learning.servicenow.com/lxp/en/now-platform/tech-it-don-t-wreck-it-podcast-navigating-ai-and-servicenow?id=learning_course_prev&course_id=6f10b86b47a4a6d4850ec705f16d43c3].

9 Apr 2025 - 25 min

Embrace Your Inner Strategic Technical Project Manager

In this episode, Amel Chehayeb discusses how to embrace strategy and avoid common pitfalls in strategic thinking. To watch the full episode with video, check it out here [https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&course_id=4dcc817297ce6d945b0b7ec11153af3b&child_id=b705adbf970e2594496bb5bfe153af44&spa=1].

8 Apr 2025 - 40 min

Technical Skills vs Power Skills

In this episode, Rob Hood discusses how to differentiate between technical and power skills and how to convey the right content to the right audience. To watch the full episode with video, check it out here [https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&course_id=9bec4d7e878e29d071a687f7dabb355e&child_id=dc3b517797ca2594496bb5bfe153af5e&spa=1].

8 Apr 2025 - 35 min

Building Relationships and the Importance of Emotional Intelligence

In this episode, Julie Bolstad shares how to employ emotional intelligence in building effective business relationships. To watch the full episode with video, check it out here [https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&course_id=ab8c853687466d50f2f443f7dabb35cf&child_id=cde4f03b8706a5d024e0bb39dabb3579&spa=1].

8 Apr 2025 - 39 min

Ask Meaningful Questions

In this episode, Sarai McMahan discusses how to ask questions with the correct intent, tone and avoid common pitfalls. To watch the full episode with video, check it out here [https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&course_id=355cc53e878e29d071a687f7dabb35bd&child_id=5f6738338746a5d024e0bb39dabb3512&spa=1].

8 Apr 2025 - 47 min

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