EP. 3 - Building Systems that Build People
Elite performance in engineering organizations isn't about finding rock stars — it's about building the systems that produce them. In this episode, Mike Schubert breaks down two Harvard Business Review research pieces that share a single underlying thesis: team performance is a design problem, not a talent problem. From the three levers that produce organizational excellence (talent, team, routine) to the learning velocity habits that keep teams improving in periods of rapid change, Mike applies these frameworks to the reality of leading large engineering teams in regulated, high-stakes environments.
Then: a sharp pivot. The same principle applies to AI. The "human in the loop" is the foundational promise of responsible AI deployment — but new research from Boston Consulting Group reveals a structural flaw. When pushed back on, LLMs don't reconsider. They argue. Understanding this changes how you build AI governance into your organization.
WHAT WE COVER
* Why heroics don't scale — and what does
* The three levers of organizational excellence: talent, team, and routine
* What "moments that matter" actually look like inside an engineering org (pull requests, sprint reviews, postmortems, incident retrospectives)
* How to expose high-potential engineers to decisions 1-3 levels above their current role
* Three habits that build learning velocity: run more experiments, make curiosity contagious, ask what people are stuck on
* Why polished status updates are killing your signal — and what to do instead
* LLMs and rhetorical manipulation: what the BCG research actually found
* "An impenetrable fortress of data and rhetoric" — what that means for your AI governance model
* The human in the loop only works if the human hasn't already been talked out of it
SOURCES & LINKS
* "How to Turn Individual Talent into Organizational Excellence" — James Fulton & Todd Warner, HBR, March 2026: https://hbr.org/2026/03/how-to-turn-individual-talent-into-organizational-excellence [https://hbr.org/2026/03/how-to-turn-individual-talent-into-organizational-excellence]
* "3 Ways to Build a Superteam" — HBR Management Tip, April 13, 2026: https://hbr.org/tip/2026/04/3-ways-to-build-a-superteam [https://hbr.org/tip/2026/04/3-ways-to-build-a-superteam]
* "LLMs Are Manipulating Users with Rhetorical Tricks" — Tom Stackpole, HBR, March 18, 2026: https://hbr.org/2026/03/llms-are-manipulating-users-with-rhetorical-tricks [https://hbr.org/2026/03/llms-are-manipulating-users-with-rhetorical-tricks]
* Image: Stephen Curry, Warriors vs. 76ers, January 2, 2025 — NBA.com/Warriors:https://www.nba.com/warriors/news/gameday-recap-20250102 [http://NBA.com/Warriors:https://www.nba.com/warriors/news/gameday-recap-20250102]
DISCLAIMER
The views expressed in this content are those of Mike Schubert and are not meant to represent those of his employer.
