Leading a System the Country Relies on - Insights from Royal Mail CEO: Alistair Cochrane

Leading a System the Country Relies on - Insights from Royal Mail CEO: Alistair Cochrane

For the first time ever, the Behind The Chain podcast team took production on-site to one of the most advanced logistics facilities in the UK — Royal Mail's Midlands Super Hub. Episode #22 has a very special guest in Alistair Cochrane, CEO of Royal Mail, giving us unprecedented access behind-the-scenes of a facility that processes millions of parcels through a vast network of automation, cutting-edge robotics, and industry-leading infrastructure. Join us as we explore how innovation, new generation technology, and leadership are transforming one of Britain's most iconic organisations, revealing what it really takes to keep the nation moving. This isn't just a podcast episode — it's a rare look inside the engine room of modern UK logistics. Joey & Alistair delve into the topics of: • Running the most renowned delivery service in the country • Aligning frontline reality with executive decisions • Modernising legacy infrastructure without breaking trust • The mission & future at Royal Mail Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.  Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast [http://www.youtube.com/@BehindTheChain-Podcast] Sponsors:  If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

The Operational Transition from 3PL to 4PL with CEO & Podcast Host: Sarah Garvin

Join us on Behind The Chain for episode #21, with Special Guest - Sarah Garvin, CEO at Opstrive & Smart Logistix!  In this latest episode, Joey sits down with Sarah to discuss how her companies offer the full service logistics solution; combing your brand, your vision & her expert operations. Smart Logistix is a digital first forwarder with a client portal that tells you where your shipment is, without the 14-email chain, and Opstrive provides eCommerce 3PL across the UK, Dubai and China, plus the operational architecture, KPIs and exposed costs that save 20-30% of your time and 5-10% of your margins - you scale, they handle the chaos. If you need a freight partner, an ops team that actually fixes things, or a louder voice in this industry, Sarah will give you exactly that. Joey & Sarah chat around the pillars of: • The biggest operational challenges businesses faced when moving from a 3PL model to a 4PL structure • At what stage of growth should companies consider transitioning from 3PL to 4PL • How technology, data visibility, and supply chain control support this transition • Expected leadership challenges Sarah may come up against and how to combat those Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.  Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast [http://www.youtube.com/@BehindTheChain-Podcast] Sponsors:  If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

Leading an Independent Clothing Brand Around the World, with Company Manager: Ash Hall

Join us on Behind The Chain for our monthly Brand episode #20, with Special Guest - Ash Hall, Company Manager of Drop Dead Clothing!  In this latest episode, Joey sits down with Ash to discuss the identity of Drop Dead Clothing, a renowned Gothic label that continues to bury itself amongst the best independent dark fashion brands within the marketplace. Based out of Osborn Works in the UK, Ash leads operations for their alternative world of clothing and accessories, for goths all around the world! With deep roots connected to a famous music band and gothic community – they are extremely successful as a Brand, especially in the US market.  Joey & Ash chat around the pillars of: • The transition from operations to leadership within Drop Dead Clothing • The main challenges brands face in expanding within D2C eCommerce • Why a commercial infrastructure is so important for brands to scale • What 2030 looks like for Drop Dead Clothing Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.  Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast [http://www.youtube.com/@BehindTheChain-Podcast] Sponsors:  If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

Building Scalable Systems That Unlock Serious Global Growth, with COO - Dane Pearce

Join us on Behind The Chain for episode #19, with Special Guest - Dane Pearce, Chief Operating Officer of The Launch Pad Group!  In this latest episode, Joey talks with Dane on how The Launch Pad Group operate across their UK, US and EU territories. He reveals how to help brands scale with global eCommerce logistics, by focusing on the design of efficient scalable systems that unlock untapped revenue and support growth in multiple markets, especially the US online market with it being four times bigger. He explains how huge risks and expenses are removed so that businesses can launch in the US with a one-stop-shop solution. The Launch Pad Group don’t just move goods – they move markets, knowing exactly what it takes to be successful on US soil.  Joey & Dane chat around the pillars of: • What the secret is to Brands expanding their eCommerce at a global level • How The Launch Pad Group approach it’s clients within each market • How the company navigates the current affairs that loom • What the future has in stall, after a successful first 5 years Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.  Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast [http://www.youtube.com/@BehindTheChain-Podcast] Sponsors:  If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

Achieving the Best-in-Class Results, Global Returns E-commerce Expert: Giorgio Vitale

Join us on Behind The Chain for episode #18, with Special Guest - Giorgio Vitale, Co-Founder & CRO of Back.Tech!  In this exclusive episode, Joey explores the world of reverse logistics with Giorgio. He enlightens us on how he sees it differently, that for too long, returns have been treated as an operational cost. Processed after the fact, based on assumption, and written off as the price of doing business. But now, Back solutions brings verification and control into the returns process, with every return being assessed before a decision is made. Condition is verified, policies are applied instantly, and the right outcome is determined upfront. Back.Tech exists to fix a broken part of retail. Returns. Joey & Giorgio chat around the pillars of: • What makes a strong consumer returns network & how BackTech optimises this • Case Study - where he has improved performance through reverse logistics • How ESPR origins of product data has improved over the years and why is it so important to the consumer experience • Where the biggest challenges are coming from in Global E-commerce operations Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.  Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast [http://www.youtube.com/@BehindTheChain-Podcast] Sponsors:  If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com