Mediation Matters

Joanna Gosling, Mediator and Former BBC News Anchor - The Power of Listening

In this episode of Mediation Matters, Adam is joined by Joanna Gosling, Senior Associate Mediator at law firm Irwin Mitchell, former BBC journalist turned mediator for a thoughtful conversation on communication, conflict, and the power of truly listening. Joanna shares her journey from decades in broadcast journalism to the world of mediation, and how years of interviewing, questioning, and holding space for difficult stories naturally evolved into a desire to help people move forward and not just be heard. Together, they explore the deep connection between journalism and mediation: objectivity, curiosity, and the ability to understand multiple perspectives. They also discuss the limitations of surface-level conversations, the importance of uncovering what’s really driving conflict, and why so many disagreements aren’t about what they first appear to be. This episode dives into practical insights on asking better questions, avoiding assumptions, and creating the conditions for meaningful dialogue. Joanna also shares why listening when done properly is one of the most powerful tools we have, not just in mediation, but in leadership, relationships, and everyday life. A compelling conversation on how we can all learn to communicate better, navigate conflict more effectively, and ultimately, find better outcomes.

Victoria Harris, CEO of the Civil Mediation Council - Making Mediation Mainstream

In this episode of Mediation Matters, Adam is joined by Victoria Harris, CEO of the Civil Mediation Council, mediator, and former employment lawyer. Victoria shares the journey that led her from legal practice into mediation and ultimately into leadership of the CMC. Together, they explore the evolving role of mediation in resolving conflict across workplaces, communities, and the justice system. Victoria discusses the importance of emotional intelligence in mediation, why conflict can be a catalyst for positive change, and how early intervention can prevent disputes from escalating. The conversation also looks ahead at the future of mediation, including making mediation more mainstream, expanding automatic referrals within the legal system, supporting new mediators to build sustainable careers, and introducing conflict-resolution skills to younger generations through peer mediation in schools. A thoughtful and practical discussion about the human side of conflict and how mediation can transform the way disputes are understood and resolved.

Kelly Stricklin-Coutinho, Chair of the Civil Mediation Council (CMC) - The Future of Mediation

In this conversation, Adam Gersch and Kelly Stricklin-Coutinho discuss the evolution of mediation as a profession, the transition from lawyering to mediating, and the importance of training for lawyers in mediation practices. They reflect on their personal experiences in mediation, the role of lawyers, and the need for a distinct identity for mediation as a profession. The discussion also touches on the challenges of establishing standards and career pathways in the field of mediation. Kelly and Adam discuss the evolving landscape of mediation, focusing on regulation, support for new mediators, the integration of mediation into the legal system, and the concept of mediation mobility across jurisdictions. They emphasise the importance of community mediation and the role of the Civil Mediation Council in fostering a supportive environment for mediators. The discussion also highlights the need for greater awareness and acceptance of mediation as a viable dispute resolution method.

Laurence Cobb - Navigating the Path to Mediation

In this episode, Adam Gersch is joined by Global Mediation panel mediator Laurence Cobb, who discusses his journey from a legal background to becoming a mediator. They discuss the essential skills required for effective mediation and the evolution of mediation within the legal profession and provide insights and advice for those considering a career in mediation. The conversation highlights the importance of emotional intelligence, adaptability, and the role of humor in mediation, as well as the changing perceptions of mediation in litigation. Takeaways * Laurence Cobb transitioned from a legal career to mediation in 2014. * Mediators need to possess strong listening skills and emotional intelligence. * Not all lawyers make good mediators; neutrality is key. * Humor can be a valuable tool in mediation when used appropriately. * Mediation has become a normalized part of the legal process. * Resilience is essential for mediators when dealing with emotional situations. * Training and ongoing professional development are critical in mediation. * Mediators must adapt their communication style to their audience. * The perception of mediation has shifted positively in the legal field. * Empathy without sympathy is essential for effective mediation.

Jeremy Connell - The Evolution of a Mediator

In this episode of Mediation Matters, Adam Gersch is joined by Jeremy Connell, mediator, psychotherapist, and lawyer. They explore Jeremy's diverse journey into mediation, the importance of empathy and emotional intelligence in the field, and the evolving landscape of mediation as a career. Jeremy discusses the significance of storytelling in conflict resolution, creative approaches to mediation, and the future directions for the profession, emphasizing the need for adaptability and curiosity in mediators.