Is resident engagement finally changing?

Is resident engagement finally changing?

Katharine Swindells and James Riding discuss the sector’s changing approach to resident engagement and whether it’s working. We hear from Nic Bliss, director of the Stop Social Housing Stigma campaign, about the campaign’s latest survey and what it tells us about resident engagement in 2026. We also speak to Cynthia Knight, scheme manager at Midlands-based housing association Stonewater, about an innovative food-based resident engagement project that she spearheaded for South Asian residents. Subscribe to Inside Housing Management by clicking here [https://management.insidehousing.co.uk/subscribe]. The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont (https://protunes.net/ [https://protunes.net/]) | Promoted by https://www.chosic.com/free-music/all/ [https://www.chosic.com/free-music/all/] | Creative Commons CC BY-SA 4.0

Supercharging hoarding support

Anna Highfield and Katharine Swindells discuss the sector’s changing approach to hoarding and speak to two housing associations tackling the issue in innovative ways.  One of our guests this week is Jenny Devon, sustainment and cohesion manager at Liverpool-based housing association Prima, about a national pledge Prima has launched to get housing organisations to better support residents with hoarding. We also speak to Clarion’s regional sustainment manager (East), Amanda Parnell, about an ambitious hoarding pilot project she has spearheaded, and Mark, a Clarion resident of 16 years, who was one of the first tenants to take part in the pilot.  Subscribe to Inside Housing Management by clicking here [https://management.insidehousing.co.uk/subscribe]. The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont (https://protunes.net/ [https://protunes.net/]) | Promoted by https://www.chosic.com/free-music/all/ [https://www.chosic.com/free-music/all/] | Creative Commons CC BY-SA 4.0

Rerun of our episode on flag policies, hate crime and lessons from an ASB veteran

In this rerun of a previous episode of the Inside Housing Management Podcast, Anna Highfield and Katharine Swindells explore whether housing providers should have ‘flag policies’, and how they can respond better to hate crime. The popular episode also features an interview with Melonie Wheatle, anti-social behaviour (ASB) officer at Hexagon Housing Association, in which she shares lessons from her 13 years in the field, the biggest challenges for ASB staff in 2026, and what makes a good recruit. Subscribe to Inside Housing Management by clicking here [https://management.insidehousing.co.uk/subscribe]. The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont (https://protunes.net/ [https://protunes.net/]) | Promoted by https://www.chosic.com/free-music/all/ [https://www.chosic.com/free-music/all/] | Creative Commons CC BY-SA 4.0

Tackling misinformation about immigration and housing

Hosts Anna Highfield and Katharine Swindells discuss the results of an Inside Housing survey about how the spread of misinformation on immigration and allocations is impacting the social housing sector. We interview Zanda Rektina, housing and communities officer at South Liverpool Homes (SLH), and Anna Bishop, SLH’s chief executive, about how the organisation has been tackling this issue. We also discuss an apparent rise in the number of social housing providers cracking down on tenancy fraud, and the reasons behind this trend.  Subscribe to Inside Housing Management by clicking here [https://management.insidehousing.co.uk/subscribe]. The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont (https://protunes.net/ [https://protunes.net/]) | Promoted by https://www.chosic.com/free-music/all/ [https://www.chosic.com/free-music/all/] | Creative Commons CC BY-SA 4.0

Nominate your exceptional colleagues, and we discuss repairs and modern slavery

In this episode of the Inside Housing Management Podcast, Anna Highfield and Katharine Swindells  call for entries for the Inside Housing Management 30 [https://management.insidehousing.co.uk/home/featured/inside-housing-management-30-nominate-your-exceptional-colleagues-and-peers-96393], and explain what we’re looking for in nominees. We also discuss the state of play in housing repairs, exploring how landlords are responding to Awaab’s Law and where the Housing Ombudsman has highlighted gaps across the sector.  Finally, we hear from Paul Withrington, safer neighbourhood officer at Golding Homes, with an important message about modern slavery [https://management.insidehousing.co.uk/learning-and-development/cpd-module-identifying-and-tackling-modern-slavery-96417] and why housing staff should be looking out for signs of it. Subscribe to Inside Housing Management by clicking here [https://management.insidehousing.co.uk/subscribe]. The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont (https://protunes.net/ [https://protunes.net/]) | Promoted by https://www.chosic.com/free-music/all/ [https://www.chosic.com/free-music/all/] | Creative Commons CC BY-SA 4.0