Tea & Mortgage w/ John Coleman
In this episode of the Tea & Mortgage podcast, John Coleman and Norm discuss how AI is rapidly evolving and how JC Mortgages is using it to improve client experience without replacing human advice. They share an update on a newly introduced AI phone agent that transparently contacts new leads to send a link and speed up getting clients connected with an advisor, noting mixed reactions but emphasizing authenticity and reputation. You’ll also hear the state of AI in everyday work described as a “caddy, not the golfer,” best used to eliminate drudge work (a 10-80-10 approach) so professionals can focus on nuanced, human-to-human guidance. But they also warn against generic “AI slop” from other companies and professionals, talk about faster file review and operational efficiency, and explore broader impacts on jobs, demographics, and society, while expecting continued demand for authentic relationships and in-person connection. *** As always, please contact us if you have any questions about the new Flex Mortgage or need anything at all! - John Coleman JC Mortgages ☎️ 01-8102032 📲 086 3970039 📩 john@jcmortgages.ie 💻 www.jcmortgages.ie 00:00 Cold Open Banter 00:35 Why This AI Update 01:25 AI Phone Agent Rollout 03:08 Authenticity Over Automation 06:49 AI Ick And Staying Human 08:48 Faster Mortgage Journey 11:43 Humans Still Matter 13:05 Growth With Tech 15:12 Jobs And Skills Shift 18:41 Early Adopter Lessons 22:25 Building Tools Cheaper 24:28 Society And Economic Impact 31:06 Where AI Replaces Work 33:02 Tech Is Good And Bad 34:28 Wrap Up And Contact
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