The Innovation Forge Podcast
My steps feel uneven at first this morning. There is a slight slope I don’t usually notice, and it pulls at my stride just enough to make me adjust. I slow down without thinking, then correct my footing. Nothing is wrong with my legs. The ground just changed. Once I notice it, everything settles. You’re joining me on The Ember Walk, where curiosity meets motion. I’m David Dysart. Together we’ll take a few minutes to step through one idea that shapes the craft of enrollment. Fix the friction, not the student. When something stalls in the process, the default reaction is to push the person. Send another message. Add urgency. Remind them of deadlines. Increase pressure. It feels logical. And it’s usually wrong. Most of the time, the student is not the problem. The path is. Something is unclear. Something is overwhelming. Something is mistimed. Something is asking for too much at once. Or something is asking for the wrong thing entirely. If you push the student harder through a broken path, you do not fix the issue. You amplify it. I had to learn this the hard way. We had a stretch where application starts were strong but completions lagged. The response was predictable. More reminders. More follow ups. Stronger language about finishing. Completion just didn’t respond to the pressure. Then we actually looked at where people stopped. One section. Same section, over and over. It was confusing. The instructions were vague. The expectations were unclear. We rewrote that section. Completion jumped. Same students. Same timeline. Different friction. This is where response becomes craft. Instead of asking, “How do we get them to move?”You ask, “What is making this harder than it should be?” That shift changes everything. You stop treating behavior as resistance.You start treating it as feedback. And here is the part that requires discipline. It is easier to push people than to fix systems. Fixing systems takes time. It takes coordination. It takes admitting something you built is not working the way you thought it would. It takes slowing down long enough to actually observe the problem. Pushing people is fast. It also burns trust. If you want better outcomes, reduce friction. Clear instructions. Fewer steps. Better timing. Cleaner language. One next action. Less noise. That is what allows people to move without force. Today, think of one place where students are stalling. Instead of asking how to push them through it, ask what is making that step harder than it should be. Then fix one piece of that path. Let your spark speak, and let us know in the comments or DM me. What was that one thing? And how does it feel to tend to that flame? Walk with awareness of the ground under you. Sometimes the work is not to move faster. It is to make the path steadier. And that’s The Ember Walk. The forge is yours now. Go make something worth the heat. Get full access to DysArtisanal Innovations at dysartisanalinnovations.substack.com/subscribe [https://dysartisanalinnovations.substack.com/subscribe?utm_medium=podcast&utm_campaign=CTA_4]
189 episodios
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