001. Introducing Bad Services

005. Context of Use

Now you’ve spotted a bad service, and you’ve thought about who your users are, how about what they need in relation to where they’re at when they are using it? In this episode we talk about ‘context of use’ and how it changes how people interact with your service

004. How to spot a Bad Service

We’ve talked what makes a bad service, but how do you spot a bad one? In this episode we cover some of our go to data points of where to find indications your service might not be delivering what you want it to

003. What makes a Bad Service?

What makes a Bad Service is the third episode from the Bad Services podcast delving into our takes on what makes a service bad.

002. Good vs. Bad

Good versus bad is the second episode from the Bad Services podcast delving into why Lou Downe wrote a follow up book.

001. Introducing Bad Services

15 billion hours are wasted on ‘life admin’ every year That’s roughly an hour per day, or just over a month per year spent paying bills, requesting refunds, making complaints, resetting lost passwords and a plethora of activities involved in ‘life admin’. Why, despite advances in technology, does fulfilling our basic needs still dominate so much of our time? The answer is simple, but the solution isn't. From the author of the bestselling book Good Services, Bad Services untangles why, despite our best efforts, organisations struggle to deliver services that work.