EDUCAUSE Rising Voices

Reimagining Onboarding for Student Help Desk Teams

Purdue developed a structured onboarding program for student help desk employees. Their structured, collaborative onboarding programs are transforming student help desk roles. Through course-based training, mentorship, and real-world practice, student employees gain confidence and cross-campus awareness—leading to stronger IT support and better preparation for future careers. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Building Your Personal Brand with Social Media

Personal branding starts with self-awareness, not self-promotion. In this episode, we discuss how social media can be a powerful amplifier of a young professional's authentic strengths. It is a space where they can evolve and grow their brand. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Careers Grow Where Community Exists

Many young professionals struggle to find their footing as they build their careers. This conversation explores how community, mentorship, and shared experiences within higher education technology create confidence, spark growth, and open unexpected opportunities for those seeking connection and meaningful professional pathways. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Managing AI Risk and Return

Artificial Intelligence is reshaping higher education in complex and sometimes uneasy ways. This episode features a discussion of institutional risk, responsible adoption, workforce uncertainty, and how leaders can prepare campuses for an AI driven future. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Behind the AI Stack

Artificial intelligence (AI) is everywhere in higher education—but how it’s being implemented varies widely. In this special live recording of EDUCAUSE Rising Voices, two educational technologists from different institutions sit down for a candid conversation about their unique “AI stacks”: the tools, trainings, policies, and workflows shaping AI adoption at their universities. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.