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Technology, Media & Telecom Intelligence

Podcast door J.D. Power

Engels

Business

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Over Technology, Media & Telecom Intelligence

Technology, Media & Telecom Intelligence explores insights and trends shaping the wireless, internet, TV and streaming industries. Join J.D. Power experts for engaging discussions and unique perspectives around evolving customer expectations and emerging technologies. This is a must-listen for anyone seeking to understand and navigate the rapidly changing TMT marketplace.

Alle afleveringen

4 afleveringen

aflevering Where Is the Value in TV? | Ep 4 artwork

Where Is the Value in TV? | Ep 4

In this episode, host Andrew Heath discusses the evolving landscape of TV consumption with Guy Cacciarelli and Carl Lepper. The conversation covers the differences between linear TV and streaming services, customer satisfaction trends, the role of bundling, and the impact of live events on viewing habits. Join us for a deep dive into what customers value most in their TV experience and how providers are adapting to meet these demands. Timestamps: (01:02) Understanding TV Terminology (03:29) Customer Satisfaction in TV Services (06:06) The Impact of Bundling on TV and Streaming (09:48) The Future of TV: Content and Live Events Subscribe now for more expert insights and stay ahead in the dynamic TMT landscape! #TVStreaming #LinearTV #CustomerSatisfaction #MediaTrends #JDPower #Telecom #Podcast #Telecommunications #Streaming #StreamingServices #TVServices

20 okt 2025 - 15 min
aflevering Are Wireless Customers Delighted? | Ep 3 artwork

Are Wireless Customers Delighted? | Ep 3

Welcome to the J.D. Power Technology, Media & Telecom Podcast, hosted by Andrew Heath. This episode focuses on wireless service providers and analyzes whether wireless customers are truly delighted. Andrew is joined by Jenni Corwin and Carl Lepper to discuss changes in customer surveying methods, key drivers of customer satisfaction and consumer insights ranging from value for price paid to network reliability. The episode also looks at the balance between affordability and service quality, the competitive landscape in wireless services, and the ongoing quest for customer satisfaction. (00:17) Overview of Wireless Service Providers (01:31) Changes in Customer Survey Methods (02:26) Key Drivers of Customer Satisfaction (03:42) Balancing Price and Value in Wireless Services (06:32) Network Quality and Customer Expectations (09:03) Competitive Market Insights (11:26) Are Wireless Customers Delighted? Follow J.D. Power to gain a deeper understanding of how wireless service providers can better meet consumer needs!

6 aug 2025 - 14 min
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