Techcom - Innovative tech solutions for telecom

How to efficiently automate anomaly detection and root-cause analysis on 5G networks for a seamless customer experience?

One of the main challenges of integrating next-generation networks like 5G is that they have a high degree of complexity and consist of numerous elements that need to be coordinated. The fact that the structure of these networks is so complex and there are various different elements, especially the dynamic ones, which haven’t reached a high degree of maturity, is adding a lot of complexity to the integration process. A key in simplifying these processes is by incorporating automatization in the form of clustering models. Here to discuss topics such as root-cause analysis and what clustering modules represent for automating 5G networks or what is the most efficient way to automate the scaling of CSP’s 5G networks, are Fernando Luis Lamela OSS Solutions Architect at Optare Solutions, and Fernando Rex, Partner and Head of Network Business at NTT DATA Europe & LATAM. Listen to the eighth and final episode of our podcast series dedicated to the telecommunications industry where, together with our guests, we dive into how advanced automations are revolutionizing customer experiences in the telecom industry. Guests: - Fernando Luis Lamela - OSS Solutions Architect at Optare Solutions - Fernando Rex - Partner and Head of Network Business at NTT DATA Europe & LATAM

Measuring real customer perception of networks performance: The first step to automating corrective actions

In an increasingly competitive market, where customers are more demanding than ever and prone to change habits quickly, operators are obliged to adopt a customer-centric approach that relies heavily on advanced technologies and constant innovation. According to our guests, innovation is key in moving on from a network-centric way of operating to a customer-centric one which means taking decisions for network operations are based on the quality the customer is perceiving rather than any network alarms. Here to discuss this change in strategy, the complexities of innovation in customer experience and other topics such as the methodology that Nokia uses to accurately calculate the Customer Experience Index (CEI) which involves measuring each customer using passive probes, are Fernando Aymerich Trénor, Account Manager for Telefónica Spain at Nokia, and Fernando Rex, Partner and Head of Network Business at NTT DATA Europe & LATAM. Listen to the eighth episode of our podcast series dedicated to the telecommunications industry where, together with our guests, we talk about measuring the real customer perception of network performance to unleash the autonomous network paradigm. Guests: Fernando Aymerich Trénor - Account Manager for Telefónica Spain, focused on the Cloud And Network Services business domain, at Nokia Fernando Rex - Partner and Head of Network Business at NTT DATA Europe & LATAM

Network cognitive automation for accelerating CSPs digital transformation journey

Cognitive automation combines artificial intelligence and process automation capabilities to improve business outcomes. It offers cognitive input to humans working on specific tasks and enhances their analytical capabilities. According to specialists, businesses that adopted cognitive automation tools were able to automate approximately 50% – 70% of their tasks, cut down data processing time by 50% - 60% and even achieve triple-digit ROI. However, cognitive automation hasn’t always been a cutting-edge technology. Traditionally, it was associated with call centers but with the latest advancements, it has become a key part in the transformation of operators. Here to discuss several topics such as how these AI/ML techniques will enable human assisted AI, their pivotal role in the journey to zero touch automation, how they will help reach a predictive mindset that will reduce the operation costs for the networks, and how they shouldn’t be associated with redundancies but rather be considered ways to cope with the increasing complexity of the networks, are André Antunes Vieira, Service Orchestration and Network Automation Leader at Celfocus, and Fernando Rex, Partner and Head of Network Business at NTT DATA Europe & LATAM. Listen to the seventh episode of our podcast series dedicated to the telecommunications industry where, together with our guests, we discuss how network cognitive automation can help accelerate CSPs digital transformation journey. Guests: André Antunes Vieira - Service Orchestration and Network Automation Leader at Celfocus Fernando Rex - Partner and Head of Network Business at NTT DATA Europe & LATAM

Improving customer experience for zero-touch customer-centric 5G networks

Customer centricity and reshaping the structure of a company so that it puts the client first has been a recurring theme over the past years in board meetings around the world, no matter the industry. However, new post-COVID customer behaviors and the accelerated digital transformation of telecommunication companies originated in their need to incorporate 5G technology, has made customer-centric networks a condition rather than a potential competitive advantage for telecom operators specifically. According to our guest Julia Martinez Arenas, Customer Experience Manager at Telefónica, the key to an efficient customer-centric network powered by automation and artificial intelligence technologies, stems from anticipating customer pain points and proactively taking action before they evolve into problems. Join our guests, Julia Martinez Arenas, Customer Experience Manager at Telefónica and Fernando Rex, Partner and Head of Network Business at NTT DATA Europe & LATAM, in this conversation about several complex topics such as the process behind Telefónica’s journey to customer centricity, why defining the Customer Experience Maturity model is vital, the benefits of zero-touch customer-centrics networks, or what is the Customer Experience Index. Listen to the sixth episode of our podcast series dedicated to the telecommunications industry where, together with our guests, we discuss how zero-touch customer-centric networks are the key to improving customer experience. Guests: Julia Martinez Arenas, Customer Experience Manager at Telefónica Fernando Rex - Partner and Head of Network Business at NTT DATA Europe & LATAM

How to drive innovation for CSPs through an open horizontal edge business platform for multi-vendor environments?

While edge computing and 5G technology are facilitating new business models and streams of revenue across different industries, they are also disrupting the market and forcing telecom operators to accelerate their digital transformation. This wave of changes has brought on several new challenges for telcos such as leveraging these advanced technologies in the most effective way in order to get ahead of competitors or effectively integrating, deploying and managing complex solutions based on edge computing. Here to discuss edge computing deployments, instant standardization and automation, or how open-source solutions like OpenShift help service providers innovate faster and bring new services to the market more efficiently, are Chris Thornton, Global Telco Partner Business Development Manager at Red Hat, Hanen Garcia, Global Telco Solutions Manager at Red Hat, and Pompeyo Ruben Soto, Open Networks Director at NTT DATA Europe & LATAM. Listen to the fourth episode of our podcast series dedicated to the telecommunications industry where, together with our guests, we discuss how to drive innovation for CSPs through an open horizontal edge business platform for multi-vendor environments. Guests: Chris Thornton - Global Telco Partner Business Development Manager at Red Hat Hanen Garcia - Global Telco Solutions Manager at Red Hat Pompeyo Ruben Soto – Telco Director - Head of Autonomous Network at NTT DATA Europe & LATAM