The Client Experience Collaborative Podcast

How to Introduce Client Experience to Clients

Client experience management is a great way to driven revenue, referrals, and repeat business.  Ensure your employees understand what it is and the benefits it provides prior to introducing it to your clients.  A client-first, data-driven approach is a great way to get your business and your team aligned on what matters most to positively differentiate your firm moving forward.

Perceived Risks and Fears of Client Experience

In this episode, the CX leaders discuss the perceived risks and fears they hear about when discussing the development and implementation of a CX management program.

Client Experience and COVID-19

In this episode, the CX leaders discuss what client experience looks like during COVID-19 and what adjustments you need to make in light of the current environment. This is a great episode for anyone thinking about how to adjust their client experience management program in the midst of a pandemic to drive revenue, repeat business, and referrals.

Getting Started with Client Experience

The Client Experience leaders share their thoughts on how professional services firms can get started implementing a client experience management program.

How Client Experience Impacts Mergers & Acquisitions

In this episode, the CX leaders meet with Steve Gido, Principal at Rusk O’Brien Gido + Partners, LLC [https://www.rog-partners.com/] to discuss how client experience can impact valuation and M&A potential for a professional services firm. The CX Leaders are Blake Godwin (Client Savvy [https://clientsavvy.com/]), as well as Steven Keith (CX Pilots [https://cxpilots.com/]), and Ryan Suydam (Client Savvy [https://clientsavvy.com/]). These three individuals are the client experience and employee experience innovators and pioneers helping professional services firms understand and master the science and art of experience. This is a great episode for anyone contemplating implementing a customer experience management program to drive revenue, repeat business, referrals, as well as increase the value of their firm.