The CX Experience

Podkast av Eric Kavanagh

engelsk

Business

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Customers have high expectations! That's why customer experience (CX) matters more than ever. In a digital-driven world, companies have precious few seconds to deliver incredible experiences and create customers for life. How are the innovators getting that done? Check out The CX Experience to find out!Since most businesses have transitioned to online platforms, what matters most in the digital era is the experience customers and prospects have with them. Are customers getting the service and experience they want? Do we know enough about them to understand intent and what they need to solve their problems?Today’s business leaders can respect their customers and prospects by paying attention to detail. This takes time, effort, data, and sometimes artificial intelligence. Learn how to make it all work for your company by tuning in to The CX Experience!You may have great expectations about combining data and AI to improve your customer experience. It promises outstanding results but is easier said than done because parsing data is already a difficult task. Figuring out how AI works poses an even bigger challenge. If you are looking for a good CX solution that leads to lasting positive outcomes, you are listening to the right show.This podcast features industry data leaders and influencers. They discuss advanced concepts about using data and AI to improve customer experience. Senior enterprise leaders, chief customer officers, and contact center heads can gather golden nuggets of wisdom with this expert guidance.Immersive and informative conversations on this show offer practical knowledge to help you drive your business forward. By automating your operations through AI, you can provide speedier service to everyone. By becoming more data savvy, the risks and likelihood of committing mistakes can be reduced. This results in smoother and safer transactions, putting a smile on the faces of every client.Hosting the podcast is Eric Kavanagh. A career media professional, he designs and manages various web-based research and media products. Among his works are The Briefing Room, World Matters, and Hot Technologies. Eric is also responsible for DM Radio and InsideAnalysis. These two radio shows are broadcast coast-to-coast and reach more than a million listeners.Given his long track record and vast experience, Eric is considered a luminary in his field. Techopedia and Big Data Republic have recognized him as one of the must-follow experts on Twitter. By breaking down his expertise into easily understood discussions, Eric brings extraordinary color to the podcast. Do not miss his valuable insights and perspectives if you want to bring your customer experience to the next level.Despite the convenience businesses enjoy with a digital presence, the power of data must never be taken for granted. The game-changer lies in using that data to empower your organization to be nimble and to provide superior customer experience. Proper data management and efficient AI intervention can yield incredible results in this field – but only if you understand how to use them.Eric is your trusted guide in diving deeper into these highly technical concepts. Mastering these powerful resources means becoming a powerful business in your chosen industry, simply because you give more attention to your customers’ experience. Learn how to apply them to your company.Time to revolutionize The CX Experience today! Listen to the podcast at URL.com.

Alle episoder

10 Episoder

Making The Grade? How AI Fares In CX With Tom Taulli And Ian Beaver, Part Two

Everyone wants a better customer experience these days, not just the customers! That's one reason why Artificial Intelligence is playing an ever-expanding role in the technology stack. But is AI making the grade? Check out this episode of The CX Experience to find out! Host Eric Kavanagh [https://twitter.com/eric_kavanagh] interviews author and AI expert Tom Taulli and Ian Beaver of Verint. They'll discuss how AI assists customer service agents, what's required to keep AI learning and improving, and how you can ensure that you're using this powerful technology ethically.

18. mai 2023 - 23 min

Making the Grade? How AI Fares in CX, Part One

Everyone wants a better customer experience these days, not just the customers! That's one reason why Artificial Intelligence is playing an ever-expanding role in the technology stack. But is AI making the grade? Check out this episode of The CX Experience to find out! Host Eric Kavanagh [https://twitter.com/eric_kavanagh] interviews author and AI expert Tom Taulli [http://www.tomtaulli.com/] and Ian Beaver of Verint. They'll discuss how AI assists customer service agents, what's required to keep AI learning and improving, and how you can ensure that you're using this powerful technology ethically.

11. mai 2023 - 22 min

Don't Be Resigned To The Great Resignation With Katrina Ghazarian And Nicole Nevulis, Part Two

People quit their jobs all the time, but never before at the current pace. Why? The so-called Great Resignation continues to reshape the employment landscape, but it need not cause your business much trouble. The key is to focus on experience, both for your customers and your employees. Paying attention to details makes all the difference, and that requires a lot of real-world data. Join The CX Experience host, Eric Kavanagh [https://twitter.com/eric_kavanagh], in part two of this conversation as he explores this topic with Gameday HR CEO Katrina Ghazarian [https://www.linkedin.com/in/katrina-ghazarian/] and Verint's own Nicole Nevulis [https://www.linkedin.com/in/nicolenevulis/].

4. mai 2023 - 21 min

Don't Be Resigned To The Great Resignation With Katrina Ghazarian And Nicole Nevulis, Part One

People quit their jobs all the time, but never before at the current pace. Why? The so-called Great Resignation continues to reshape the employment landscape, but it need not cause your business much trouble. The key is to focus on experience, both for your customers and your employees. Paying attention to details makes all the difference, and that requires a lot of real-world data. Join The CX Experience host, Eric Kavanagh [https://twitter.com/eric_kavanagh], as he explores this fascinating topic with Gameday HR CEO Katrina Ghazarian [https://www.linkedin.com/in/katrina-ghazarian/] and Verint's own Nicole Nevulis [https://www.linkedin.com/in/nicolenevulis/] to learn what's going on.

27. april 2023 - 18 min

Business Best Practices: Closing the Engagement Capacity Gap With Maribel Lopez And Jenni Palocsik, Part Two

What can't you do? That's as important a question as what you can do. Understanding the answers to both can help you shape realistic plans for optimizing business processes. Mapped against a matrix of what your customers want, and what you know your business needs, this kind of situational awareness can afford significant value on the road to innovation. How so? In part two of this conversation, host Eric Kavanagh speaks with tech analyst Maribel Lopez and Verint's own Nicole Nevulis to learn more.

20. april 2023 - 25 min

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