The Innovation Engine Podcast

216. Product Design in Cybersecurity with Jason Cyr of Cisco (Part 2)

This episode of The Innovation Engine features Part 2 of our interview with Jason Cyr, VP and Head of Product Design at Cisco Security. 3Pillar Field CTO Lance Mohring jumps back into the conversation to talk with Jason about how Cisco is able to acquire the most innovative, cutting-edge cybersecurity startups and then integrate their products into one unified, user-centric platform. Jason explains that Cisco embeds designers as low in the organizational structure as possible and is big on the concept of integrated teams. He describes the essential product development triad at any level, where everyone has an equal say: product management, engineering, and design. Then we pivot to AI: how to design for it, how Generative UI may change workflows in the future, and how it could upend user navigation as we know it. Customers aren’t looking for AI chatbots, Jason says. They’re demanding much higher value processes like cybersecurity data and incident analysis. Product designers need to be ready for this future now. Lance and Jason, who are both musicians, wrap up the conversation talking about the intersection between music, technology, creativity, and more.   Episode Highlights: * How Cisco integrates design into its product development process through triad teams: product management, engineering, and design * Jason reports that clients are saying they want more than chatbots from AI * Why the traditional concept of product navigation might be tossed out the window with AI advancements Resources: * Listen to part 1 of the discussion [https://www.3pillarglobal.com/insights/podcast/product-design-in-cybersecurity-with-jason-cyr-of-cisco-part-1/] * Connect with Jason Cyr on LinkedIn [https://www.linkedin.com/in/jasncyr/] * Connect with Lance Mohring on LinkedIn [https://www.linkedin.com/in/lmohring/]  * Check out Jason’s blogs on Medium [https://jasoncyr.medium.com/] * Read “About Face: The Essentials of User Interface Design [https://www.wiley.com/en-us/About+Face%3A+The+Essentials+of+Interaction+Design%2C+4th+Edition-p-9781118766576]” by Alan Cooper Produced by NOVA Media [https://novamedia.fm/]

215. Product Design in Cybersecurity with Jason Cyr of Cisco (Part 1)

How does Cisco produce one of the best-integrated cybersecurity platforms in the world? Jason Cyr, VP and Head of Product Design at Cisco, joins The Innovation Engine to talk with 3Pillar Field CTO Lance Mohring about how design is deeply embedded in Cisco’s product development process. Jason walks us through the market and organizational context that shapes Cisco’s unified product design process, which frequently involves incorporating new products to the overall product mix in the wake of an acquisition. He then gives some specific details on how product design can improve cybersecurity by preventing everyday configuration errors, while also anticipating zero-day vulnerabilities. Jason outlines the Cisco product, design, and engineering team’s unique GOAT process, which stands for Give Outcomes A Try and is influenced by Josh Seiden’s book Outcomes Over Output. The GOAT process allows product managers, engineers, and designers to identify and align on end-user outcomes before the iterative development process even begins. Our conversation is so meaty we had to break it up into two parts. Be sure to stay tuned for Part 2 next week, where we’ll dive into how Jason anticipates AI will impact product design in the near future and much more. Episode Highlights: * A firsthand account of the modern history of cybersecurity product design * Jason explains how product design can reduce cyberattacks * The story of how the Cisco team created their GOAT process and the impact it has had Resources: * Connect with Jason Cyr on LinkedIn [https://www.linkedin.com/in/jasncyr/] * Connect with Lance Mohring on LinkedIn [https://www.linkedin.com/in/lmohring/]  * Check out Jason’s blogs on Medium [https://jasoncyr.medium.com/] * Read “Outcomes Over Output [https://www.senseandrespond.co/managing-outcomes]” by Josh Seiden * Listen to Ep. 197 of The Innovation Engine: How to Drive Outcomes Over Outputs, with Josh Seiden [https://www.3pillarglobal.com/insights/podcast/how-to-drive-outcomes-over-output/] Produced by NOVA Media [https://novamedia.fm/]

214. A Generative AI Primer for Healthcare Business Leaders

According to Gartner, 80% of health system CIOs are actively exploring Generative AI use cases, so we break down the basics that everyone in health IT should know about the technology on this episode of The Innovation Engine.  We cover three main topic areas that will be vital for healthcare leaders to understand the implications of with regards to Generative AI: accuracy, cost, and privacy. Pankaj Chawla, 3Pillar’s Chief Innovation Officer, and David Evans, 3Pillar’s Director of Global Innovation, join the show to talk with 3Pillar's Healthcare Industry Lead Steve Rowe to give listeners and healthcare leaders a look at how they can and should harness GenAI to be more efficient and effective. We cover topics including retrieval-augmented generation (RAG), data engineering and databases, workflows, Kubernetes, and self-provisioned GPUs, and separate cloud instances. Episode Highlights: * 00:00 - Intro to GenAI in Healthcare * 1:53 - Why hallucinations happen * 3:56 - Preventing hallucinations * 11:01 - Cost concerns * 13:37 - Keeping GenAI cost effective * 19:25 - Data + privacy concerns * 21:07 - Protecting data * 25:30 - Data architecture for GenAI Resources: * Read 3Pillar’s white paper: “How Can You Keep Your AI Costs From Spiraling Out of Control? [https://www.3pillarglobal.com/insights/whitepapers-ebooks/how-can-you-keep-your-ai-costs-from-spiraling-out-of-control/]” * Read about the internal chatbot that JPMorgan Chase developed [https://www.cnbc.com/2024/08/09/jpmorgan-chase-ai-artificial-intelligence-assistant-chatgpt-openai.html] for employees * Learn more about 3Pillar’s GenAI Strategy  [https://www.3pillarglobal.com/services/artificial-intelligence/genai-strategy/] * Email Steve Rowe: steve.rowe@3pillarglobal.com * Email Pankaj Chawla: pankaj.chawla@3pillarglobal.com * Email David Evans: david.evans@3pillarglobal.com Produced by NOVA Media [https://novamedia.fm/]

213. Shrinking the Healthcare Procedure-to-Payment Gap, with Zach Kelly of Chello

In healthcare, it’s the norm for there to be a three-month gap between providing a service and getting paid for it. Our guest today, Zachary Kelly, talks with 3Pillar healthcare industry lead Steve Rowe about what FinTech innovations can do to help physicians and private healthcare practices close that gap.  Zachary is the Head of Growth for Chello, a credit line product from Oriental Bank that serves small-to-medium sized healthcare businesses. He explains how their market research showed that healthcare SMBs were facing two main pain points: not having a clear picture of their cash flow, and trouble getting timely access to lines of credit. We then dive into the solutions. We discuss how Chello is bringing the robust use of APIs over from the financial world and integrating it into the healthcare ecosystem. We also discuss how Chello can directly tap into data about claims approval to better underwrite cash injections for practices. If you currently run a healthcare SMB or have hopes of one day starting an independent practice, this episode will get you excited about the brighter future ahead. EPISODE HIGHLIGHTS * Market research findings on the FinTech needs of healthcare SMBs * Developing a tech stack to provide a clearer view of cash flow for practices * How using claims data can lead to better underwriting quick cash injections for independent physicians RESOURCES * Learn more at chello.bank [https://www.chello.bank] * Connect with Zachary Kelly on LinkedIn [https://www.linkedin.com/in/zach-kelly-b1741513/] * Follow Zachary Kelly on Twitter [https://twitter.com/KellyZachary] * Connect with Steve Rowe on LinkedIn [https://www.linkedin.com/in/stephenarowe/] * Read Steve's latest blog posts for 3Pillar [https://www.3pillarglobal.com/leadership/steve-rowe/] Produced by NOVA Media [https://novamedia.fm/]

212. Using Composable Products to Drive Agility and Innovation

According to Gartner Research, 60% of new custom business applications will be built using composable products by 2025. So what exactly are composable products, how should they be used, and which businesses should use them? Join 3Pillar Chief Innovation Officer Pankaj Chawla, Information Services Industry Lead Bernie Doone, and Field CTOs Scott Young and Rich Waller as they break down everything you need to know about composable products. Composability and composable business products are a foundational architecture approach, in which companies are essentially creating modular building blocks of software that can then be quickly assembled into internal and external products. They discuss its lengthy list of business benefits: innovation, agility, operational excellence, accelerated business outcomes, and more. But before you jump on the composable products bandwagon, they warn, you need to keep a few things in mind. First, mature companies with multiple products are typically the ones that can fully benefit from this approach. Second, business outcomes should lead the process–don’t just produce the next shiny product because composability makes it easier to do so. Take a listen for a full, well-rounded conversation about composable business products to find out if they’re right for your organization. EPISODE HIGHLIGHTS * A breakdown of what composable business products are — essentially building blocks of software that can be quickly assembled into products, services, or experiences and, importantly, reused in the future  * Find out how large and mature a company should be to consider composable business products * Understand how composability translates into company culture, enabling innovation at scale and accelerating software development cycles   RESOURCES * Connect with Pankaj Chawla on LinkedIn [https://www.linkedin.com/in/pcchawla/] * Connect with Bernie Doone on LinkedIn [https://www.linkedin.com/in/bdoone/] * Connect with Scott Young on LinkedIn [https://www.linkedin.com/in/scottdyoung/] * Connect with Rich Waller on LinkedIn [https://www.linkedin.com/in/richmondwaller/] Produced by NOVA Media [https://novamedia.fm/]