And Another Thing

43. Ciao Bella

On this week’s episode, Joella returns from 10 days in Italy with plenty of stories to share—from unforgettable meals and memorable experiences to observations on hospitality culture abroad. Together, Helene and Joella explore the slower approach to dining in Italy, where meals are centred around experience rather than fast-paced act of turning over tables. Of course, some things in hospitality prove to be universal, as Joella also recounts the familiar frustrations of customers sitting where ever they like, stealing tables, and disrupting server flow—no matter where in the world you are, annoying customers are everywhere.

42. I Just Farted

This week, Helene and Joella are bringing plenty of flavour to the conversation—equal parts exhausted, slightly salty, and ready to unpack the many characters that make up hospitality life. From the labels customers unknowingly earn to the pros and cons they bring to a business, this episode blends industry insight with the reminder that no matter how old you get...some things never stop being funny.

41. She Was Phemominal

On this week’s episode, Helene and Joella share stories from the first concert of the season, question whether “brain food” is really doing its job, and reflect on a week of customer interactions that left them wanting to ask, “Are you alright, love?" They also explore the delicate balance of saying “no” in hospitality, and how setting boundaries with customers can either risk losing business—or create stronger loyalty in the long run.

40. Our One Year-Aversary

On this week’s episode, Helene and Joella celebrate one full year behind the mic. Featuring special clips from listeners sharing what they love about the show, they take a nostalgic look back at favourite moments, memorable episodes, and the stories behind some of their most iconic sayings. From technological learning curves to standout segments, titles, and plenty of laughter created along the way, this episode is a celebration of how far they’ve come—and the community that has grown with them.

39. Fivehead Not Forehead

On this week’s episode, Helene and Joella prove that even a chaotic start can lead to plenty of laughs—and a strong finish. From power outages and internal flooding to late-night dinners, this episode delivers on both humour and real-life hospitality moments. Amid it all, a couple of wholesome stories restore their faith in humanity—including an unexpected matchmaking moment. Helene then flips the script on the hospitality experience, diving into the idea of rating customers - much like how others rate and review business - and explores how simple actions can go a long way in boosting their score.