Ep 025 - When does the CEO need to get involved?

Ep029 - Feeling Frustration From Phone Fixes

Join us as Dilyana and Brian talk about having to explain your issues over and over again - and how frustrating that is for customers!

Ep 028 - Glucose, Massages, and Food Trucks

Join us as we discuss a number of different stories - from glucose monitors to massages to food trucks! What do these have in common? Why great customer experience stories of course! Take a listen with us!

Ep 027 - Executives wiping down the bathroom?

Join us as we visit with our friend Vance Morris as he shares some great insights he's learned, including observing a Ritz Carlton executive wiping the bathroom down to ensure more people ensure the experience is clean and pristine!

EP026 - Hello Gorgeous!

Join us as we speak with our friend Sarah as she shares some simple but powerful tweaks a nail salon made to their appointment system that gained and kept her as a loyal customer! Let’s just say you’re going to feel gorgeous!

Ep 025 - When does the CEO need to get involved?

Join us as we talk to our friend Daniel about his experience with a unique mobility company based in Frankfurt, Germany!