The Lift

Conflict at work: Amy Gallo on how to have the hard conversation you’ve been avoiding

When was the last time someone on your team told you something you didn't want to hear? If you have to think about it, you have your answer (too long ago). Too many leaders have spent their entire careers avoiding conflict, and now they're running teams where nobody tells them anything useful, nothing real gets decided, and everyone is very, very pleasant about it. According to Amy Gallo, this isn't harmony – it's dysfunction with better manners. Topic Highlights: – Why the cost of staying silent is almost always higher than the cost of speaking up – The "eight-lane highway to harmony" metaphor about conflict avoidance – How AI is quietly making us worse at disagreeing with real humans – The important difference between being liked and being respected – The practice of "conversational receptivity" Guest Bio: Amy Gallo is an expert on workplace conflict and feedback, a contributing editor at Harvard Business Review, and the author of Getting Along: How to Work with Anyone (Even Difficult People). Episode Links: Getting Along: How to Work with Anyone (Even Difficult People) [https://store.hbr.org/product/getting-along-how-to-work-with-anyone-even-difficult-people/10482?srsltid=AfmBOopPTj41AYj4agxiCsX7040eZEyKTNG5PekZfUwF9bMx5zdBOKe-] Radical Candor [https://www.radicalcandor.com/] The Five Dysfunctions of a Team [https://www.tablegroup.com/topics-and-resources/teamwork-5-dysfunctions/?srsltid=AfmBOooDRMH55bacBm7b_xk35B7ZqdAaSmH1gD-nHtQ-2wrxqD0aDxT-] Connect with Us: theliftpod.com [http://theliftpod.com] Let’s stay in touch [https://www.theliftpod.com/#newsletter] Subscribe to The Lift [https://pod.link/aHR0cHM6Ly9yc3MuYXJ0MTkuY29tL3RoZS1saWZ0] Find Ben online: LinkedIn [https://www.linkedin.com/in/benbrooksny/] | Instagram [https://www.instagram.com/benbrooksny/] See Privacy Policy at https://art19.com/privacy [https://art19.com/privacy] and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info [https://art19.com/privacy#do-not-sell-my-info].

Your best meeting ever: Why meetings are broken and how to fix them with Dr. Rebecca Hinds

During World War II, the Office of Strategic Services published a manual teaching ordinary citizens how to sabotage the enemy from within. One of the tactics: hold unproductive meetings.  Nearly a century later, Dr. Rebecca Hinds is dedicating her career to studying why meetings fail – and what it actually costs when they do. Topic Highlights: – The WWII sabotage manual that became standard business practice and makes meeting culture work against you – The 4D CEO test: a two-part filter for deciding whether any given meeting should exist at all – Why AI is making meetings worse, not better, and the one rule that changes that – The "meeting doomsday" intervention: what it is and why it works – The Babble Hypothesis: who's actually perceived as a leader in meetings Guest Bio: Dr. Rebecca Hinds is an organizational psychologist, author of Your Best Meeting Ever, founder of the Work Innovation Lab at Asana, and founder of the Work AI Institute at Glean.  Episode Links: Your Best Meeting Ever [https://www.hachette.com.au/rebecca-hinds/your-best-meeting-ever-7-principles-for-designing-meetings-that-get-things-done] The Surprising Science of Meetings [https://global.oup.com/academic/product/the-surprising-science-of-meetings-9780190689216?cc=us&lang=en&] The Simple Sabotage Field Manual [https://www.cia.gov/static/5c875f3ec660e092cf893f60b4a288df/SimpleSabotage.pdf] Asana Anatomy of Work Index [https://asana.com/resources/anatomy-of-work] Connect with Us: theliftpod.com [http://theliftpod.com] Let’s stay in touch [https://www.theliftpod.com/#newsletter] Subscribe to The Lift [https://pod.link/aHR0cHM6Ly9yc3MuYXJ0MTkuY29tL3RoZS1saWZ0] Find Ben online: LinkedIn [https://www.linkedin.com/in/benbrooksny/] | Instagram [https://www.instagram.com/benbrooksny/] See Privacy Policy at https://art19.com/privacy [https://art19.com/privacy] and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info [https://art19.com/privacy#do-not-sell-my-info].

Religion at Work: Moving from Passive Tolerance to Active Inclusion with Rev. Mark Fowler

Roughly 75% of the global workforce has a faith identity that shapes how they work, when they need time off, and whether they feel like they can truly show up. Reverend Mark Fowler isn't asking leaders to get a theology degree. He's simply asking them to be a better host. Topic Highlights: – How religion is already happening at work – usually in quiet corners and over lunch – and what leaders are missing by pretending otherwise – The legal reality: religious accommodations aren't special treatment, they're a protected right – The "hospitality framework" for religious inclusion that can be more useful than DEI training – Why "manage your behavior, not other people's beliefs" might be the most useful leadership principle you’ve heard yet Guest Bio: Reverend Mark Fowler is the CEO of the Tanenbaum Center for Interreligious Understanding, an ordained interfaith minister, and a conflict resolution specialist who has been helping organizations navigate diversity at work for 20 years. Episode Links: Tanenbaum Center for Interreligious Understanding [http://www.tanenbaum.org] How to Be a Perfect Stranger (multi-faith etiquette guide) [https://www.goodreads.com/book/show/27783.How_to_Be_a_Perfect_Stranger] Connect with Us: theliftpod.com [http://theliftpod.com] Let’s stay in touch [https://www.theliftpod.com/#newsletter] Subscribe to The Lift [https://pod.link/aHR0cHM6Ly9yc3MuYXJ0MTkuY29tL3RoZS1saWZ0] Find Ben online: LinkedIn [https://www.linkedin.com/in/benbrooksny/] | Instagram [https://www.instagram.com/benbrooksny/] See Privacy Policy at https://art19.com/privacy [https://art19.com/privacy] and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info [https://art19.com/privacy#do-not-sell-my-info].

The Trust Equation: Accenture's Marco Ziegler on the four variables that turn clients into partners

Many business relationships can’t seem to get out of transactional mode. That’s why Marco Ziegler flew almost 100,00 miles in one year – not to close deals, but to show up for his clients. There's a difference, and that’s the whole point. Marco has a formula for this philosophy. And it’ll make you reconsider how you think about client relationships.  Topic Highlights: – The Trust Equation: four variables that determine whether clients see you as a vendor or a partner   – The specific moment Marco stopped confusing vulnerability with weakness  – What nearly 100,000 miles of travel taught him about meeting people on their terms, not yours  – The mid-pitch moment that revealed a major blind spot about self-orientation  – How running the Office of the CEO reset everything he thought he knew about credibility Guest Bio Marco Ziegler is a global client leader at Accenture and former head of the Office of the CEO for Julie Sweet, one of the most powerful executives in global business. Episode Links Accenture [https://www.accenture.com/us-en] The Trust Equation framework [https://trustedadvisor.com/build-trust/trust-equation] Athens Classic Marathon [https://www.athensauthenticmarathon.gr/en] Connect with Us theliftpod.com [http://theliftpod.com] Let’s stay in touch [https://www.theliftpod.com/#newsletter] Subscribe to The Lift [https://pod.link/aHR0cHM6Ly9yc3MuYXJ0MTkuY29tL3RoZS1saWZ0] Find Ben online: LinkedIn [https://www.linkedin.com/in/benbrooksny/] | Instagram [https://www.instagram.com/benbrooksny/] See Privacy Policy at https://art19.com/privacy [https://art19.com/privacy] and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info [https://art19.com/privacy#do-not-sell-my-info].

Neurodiversity at work: Understood.org's Nathan Friedman on what leaders get wrong about 70 million employees

One in five Americans has a learning or thinking difference, and 53% of Gen Z identifies as neurodivergent. That means neurodivergent employees are already on your team, whether you know it or not. Nathan Friedman isn't here to make this a DEI checkbox issue. He's here to make it a business case. Topic Highlights: – Why the best neuroinclusive management practices are just...good general management practices  – The "design for the margins" principle and the value of closed captions and pre-read agendas – What companies get wrong about job postings, interview questions, and the "great handshake" test  – Why 50+% of neurodivergent employees choose not to disclose, and what that means for your systems – The business case for neurodivergent talent and data on top-line growth, turnover, and productivity  Guest Bio Nathan Friedman is the Co-President and CMO of Understood.org, a nonprofit serving 70 million Americans with learning and thinking differences, and the host of the Minds at Work podcast. Episode Links Understood.org [http://understood.org] Minds at Work podcast [https://www.understood.org/en/podcasts/minds-at-work] Kay Sargent’s Designing Neuroinclusive Spaces guide [https://www.hok.com/news/2025-03/new-neuroinclusive-design-guide-by-hoks-kay-sargent-available/] The 4A's Foundation [https://foundation.aaaa.org/] Full Article [https://www.theliftpod.com/episodes/episode13] Connect with Us theliftpod.com [http://theliftpod.com] Let’s stay in touch [https://www.theliftpod.com/#newsletter] Subscribe to The Lift [https://pod.link/aHR0cHM6Ly9yc3MuYXJ0MTkuY29tL3RoZS1saWZ0] Find Ben online: LinkedIn [https://www.linkedin.com/in/benbrooksny/] | Instagram [https://www.instagram.com/benbrooksny/] See Privacy Policy at https://art19.com/privacy [https://art19.com/privacy] and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info [https://art19.com/privacy#do-not-sell-my-info].