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Colocation

Podcast af David J. Hersher, MBA, PMP

engelsk

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Whether you are a professional or accidental project manager working in a functional or project-based organization, Colocation will bring together the information, tools, and voices from project and operations management that you need to execute at your best. �

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42 episoder

episode PM Minute: External Failure Costs cover

PM Minute: External Failure Costs

Today we wrap our four-part series on the cost of quality and conclude back to back days dealing with the cost of poor quality. External failure costs are incurred to fix problems after the product or service is already in the hands of the customer. For projects or processes that produce a good, these can include: * Repairs – the cost of fixing defects for the customer. Sometimes, at their location * Warranty claims – producing new products, not for additional revenue, but to replace items with defects. And for product and service projects: * Returns – items that are sent back by the customer or recalled by the producer * Complaints – both direct costs of responding to complaints, but the associated loss of reputation and credibility. External failures carry the heaviest toll because your deliverable is out the door and in front of the customer.  As I said yesterday: In all projects, you are going to spend time and money on quality.  Spend it on good quality!

12. feb. 2019 - 1 min
episode PM Minute: Internal Failure Costs cover

PM Minute: Internal Failure Costs

Did you try to save money by not performing QA on your project or rushing through the requirements phase? Odds are, you'll have equivalent – or probably greater – expenses tied to quality.  Only, instead of spending for good quality, you'll be paying for poor. The third in our 4-point Cost of Quality series is part of the cost of poor quality.  Specifically, the cost of internal failure. We've all been part of projects where requirements were poorly defined, or scope was uncontrolled and changed significantly.  That means we've all experienced several of these internal failure costs: * Waste – the team did work that wasn't needed and didn't add value * Scrap – a deliverable that could not be approved or used by the customer * Rework – doing it all over again to correct a mistake Plus, the time spent figuring out what went wrong in each of these cases. In all projects, you are going to spend time and money on quality.  Spend it on good quality!

11. feb. 2019 - 1 min
episode PM Minute: Appraisal Costs cover

PM Minute: Appraisal Costs

In today's PM Minute, we begin a four-part series covering the four components of the total cost of quality. Appraisal costs are one of the costs that make up the cost of good quality.  Appraisal costs are costs related to testing and inspection as part of the Quality Control process. Appraisal costs may look at the materials or inputs provided by a supplier to ensure compliance with standards and requirements.  In a manufacturing environment, raw goods and other supplies could be inspected.  In a service environment, like loan operations where I have worked, appraisal may include validating the information contained in a loan application as part of originating, approving, closing, and servicing the loan. The process by which the product or service is created is also appraised to make sure it is designed to produce to specification.  In Colocation #37, we talked about continuous improvement in processes with Seth Wiesenthal, an ASQ certified six-sigma black belt.

7. feb. 2019 - 1 min
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