Building Your Business Ep. 32: Chris Cummins, Leadership and Communication

Commercial Property Inspectors Roundtable Meeting #32: Let’s Talk Commercial

In this month's open forum roundtable, we hear directly from members on the topics that matter most: VAV boxes, cost-to-remedy estimates, converting inquiries into booked jobs, and competing on value over price. Plus, updates on upcoming classes and resources to help grow your commercial inspection business. 0:05 [https://www.youtube.com/watch?v=yQsAnmb6IK0&t=5s] – Welcome & intro; 2027 class planning and upcoming July cost-to-remedy class in Chicago 4:28 [https://www.youtube.com/watch?v=yQsAnmb6IK0&t=268s] – VAV box inventory in office buildings 9:48 [https://www.youtube.com/watch?v=yQsAnmb6IK0&t=588s] – Using allowances for cost-to-remedy on cosmetic items 15:14 [https://www.youtube.com/watch?v=yQsAnmb6IK0&t=914s] – Caution against over-inspecting specialized commercial systems 20:27 [https://www.youtube.com/watch?v=yQsAnmb6IK0&t=1227s] – Setting client expectations upfront 21:51 [https://www.youtube.com/watch?v=yQsAnmb6IK0&t=1311s] – Conversion rates and inside sales strategies 33:09 [https://www.youtube.com/watch?v=yQsAnmb6IK0&t=1989s] – Competing on value over price 36:38 [https://www.youtube.com/watch?v=yQsAnmb6IK0&t=2198s] – Qualifying clients who are shopping on price alone 45:04 [https://www.youtube.com/watch?v=yQsAnmb6IK0&t=2704s] – Upcoming courses and member resources 46:30 [https://www.youtube.com/watch?v=yQsAnmb6IK0&t=2790s] – Inspector efficiency benchmarks 49:05 [https://www.youtube.com/watch?v=yQsAnmb6IK0&t=2945s] – Upcoming in-person classes 50:01 [https://www.youtube.com/watch?v=yQsAnmb6IK0&t=3001s] – Using sample reports to demonstrate value 52:00 [https://www.youtube.com/watch?v=yQsAnmb6IK0&t=3120s] – Wrap-up and closing reminders 🔗 Learn more about CCPIA®: https://ccpia.org/ Watch or listen (anywhere, anytime, and any way you like [https://ccpia.org/commercial-inspector-podcast-by-ccpia/]). Visit ccpia.org [https://ccpia.org/] to browse the video library!

Commercial Property Inspectors Roundtable #31: OREP + CCPIA® Exclusive Insurance Policy

In this month's roundtable, we sat down with Isaac Peck, Adam Merrifield, and Gina Hood from OREP Insurance to discuss a brand-new commercial inspection insurance program built exclusively for CCPIA members.  0:00 [https://www.youtube.com/watch?v=TBBXHsdtQoI] – Welcome & Introductions 1:17 [https://www.youtube.com/watch?v=TBBXHsdtQoI&t=77s] – About OREP & the New CCPIA Program 3:04 [https://www.youtube.com/watch?v=TBBXHsdtQoI&t=184s] – Why Standard Policies Fall Short for Commercial Inspectors 9:11 [https://www.youtube.com/watch?v=TBBXHsdtQoI&t=551s] – Base Policy vs. Full Commercial Coverage 12:06 [https://www.youtube.com/watch?v=TBBXHsdtQoI&t=726s] – Restaurant Inspections, Kitchen Equipment & Defense-Only Coverage 20:27 [https://www.youtube.com/watch?v=TBBXHsdtQoI&t=1227s] – Pre-Claim Services & Attorney Support 24:35 [https://www.youtube.com/watch?v=TBBXHsdtQoI&t=1475s] – Program Requirements: Membership, Standards & Contracts 26:27 [https://www.youtube.com/watch?v=TBBXHsdtQoI&t=1587s] – Certificates of Insurance & Turnaround Time 28:19 [https://www.youtube.com/watch?v=TBBXHsdtQoI&t=1699s] – Light vs. Heavy Industrial: Defining the Line 33:26 [https://www.youtube.com/watch?v=TBBXHsdtQoI&t=2006s] – Switching Coverage, Multi-Inspector Firms & Premium Pricing 36:20 [https://www.youtube.com/watch?v=TBBXHsdtQoI&t=2180s] – Independent Contractors & Large Building Inspections 43:17 [https://www.youtube.com/watch?v=TBBXHsdtQoI&t=2597s] – General Liability vs. E&O Explained 45:05 [https://www.youtube.com/watch?v=TBBXHsdtQoI&t=2705s] – Specialty Inspections: Drones, Infrared & Geographic Coverage 48:54 [https://www.youtube.com/watch?v=TBBXHsdtQoI&t=2934s] – Cost-to-Remedy Reports & Phase One Environmental Coverage 55:21 [https://www.youtube.com/watch?v=TBBXHsdtQoI&t=3321s] – Tail Coverage & Retroactive Coverage 57:06 [https://www.youtube.com/watch?v=TBBXHsdtQoI&t=3426s] – Closing Remarks & Upcoming CCPIA Events 🔗 Learn more about CCPIA®: https://ccpia.org/ [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbW0yT0k4THZxSk1TV3VQWFNodEJxTnB6V2Rxd3xBQ3Jtc0tsSi1rWDBtWmhKcTN0MUhhNkVPWURpQlMxRkhRVkVKcUViSk9GbUpPamFtLXFia3hXeng0UTUxc3NCMHFnWEN0LTZDdEo0cGhuRlkySER4TlJnUzdWMWZmV1UwTGdtLU9RZndHbnNzd1oxQl9NRzlQbw&q=https%3A%2F%2Fccpia.org%2F&v=TBBXHsdtQoI] Watch or listen (anywhere, anytime, and any way you like [https://ccpia.org/commercial-inspector-podcast-by-ccpia/]). Visit ccpia.org [https://ccpia.org/] to browse the video library!

Building Your Business Ep. 33: Brent Fletcher, Crossing Into Commercial

In this episode, host Rob Claus welcomes Brent Fletcher, owner of Fletcher’s Home Inspections and content creator. Brent shares his journey from a home inspector to a content creator and aspiring commercial inspector. Discover insights on transitioning into commercial inspections, leveraging social media for business growth, and the future of the industry. 00:00 [https://www.youtube.com/watch?v=qQNGcJoCz00] Introduction and Background 02:20 [https://www.youtube.com/watch?v=qQNGcJoCz00&t=140s] Brent's Journey into Home Inspections 05:18 [https://www.youtube.com/watch?v=qQNGcJoCz00&t=318s] The Evolution of Content Creation 08:28 [https://www.youtube.com/watch?v=qQNGcJoCz00&t=508s] Transitioning to Commercial Inspections 11:19 [https://www.youtube.com/watch?v=qQNGcJoCz00&t=679s] Insights from the CCPIA Class 14:21 [https://www.youtube.com/watch?v=qQNGcJoCz00&t=861s] Challenges in Commercial Inspections 18:41 [https://www.youtube.com/watch?v=qQNGcJoCz00&t=1121s] Transforming Inspection Approaches 19:23 [https://www.youtube.com/watch?v=qQNGcJoCz00&t=1163s] Challenges in Launching a Commercial Site 20:59 [https://www.youtube.com/watch?v=qQNGcJoCz00&t=1259s] Rebranding and Building Clientele 22:49 [https://www.youtube.com/watch?v=qQNGcJoCz00&t=1369s] Maintaining Relationships During Transition 24:19 [https://www.youtube.com/watch?v=qQNGcJoCz00&t=1459s] Scaling and Managing Larger Projects 26:45 [https://www.youtube.com/watch?v=qQNGcJoCz00&t=1605s] Navigating Complexity in Commercial Inspections 27:31 [https://www.youtube.com/watch?v=qQNGcJoCz00&t=1651s] Future of Commercial Inspections 28:47 [https://www.youtube.com/watch?v=qQNGcJoCz00&t=1727s] Embracing Technology in Inspections 29:58 [https://www.youtube.com/watch?v=qQNGcJoCz00&t=1798s] Encouraging New Inspectors 31:02 [https://www.youtube.com/watch?v=qQNGcJoCz00&t=1862s] Investing in Equipment for Commercial Inspections 31:46 [https://www.youtube.com/watch?v=qQNGcJoCz00&t=1906s] Reflections on Training and Learning 35:59 [https://www.youtube.com/watch?v=qQNGcJoCz00&t=2159s] Excitement for Future Growth 🔗 Learn more about CCPIA®: ccpia.org Watch or listen (anywhere, anytime, and any way you like [https://ccpia.org/commercial-inspector-podcast-by-ccpia/]). Visit ccpia.org [https://ccpia.org/] to browse the video library!

International Standards of Practice for Inspecting Commercial Properties (ComSOP) 2026

The International Standards of Practice for Inspecting Commercial Properties (ComSOP) is free for use by all. The ComSOP is the industry-accepted standard for commercial property inspectors and serves as the foundation for all education [https://ccpia.org/resources/] and certification [https://ccpia.org/become-a-certified-commercial-property-inspector/] offered by the Certified Commercial Property Inspectors Association® (CCPIA®). Its nine core sections outline the inspection process, reporting practices, inclusions and exclusions, and the ethics inspectors follow. The standard is applied to enhance understanding of property conditions across all types of commercial real estate, supporting better decision-making for those buying, selling, maintaining, or improving a property. The appendix provides additional guidance and resources for reporting practices, training, and education. It also includes supplementary standards of practice for inspectors, such as those for accessibility and fire door inspections. 🔗 International Standards of Practice for Inspecting Commercial Properties (ComSOP) 2026 [https://ccpia.org/international-standards-of-practice-for-inspecting-commercial-properties-comsop/]  0:00 Introduction 1:37 Section 1: Purpose 1:50 Section 2: Definitions 46:10 Section 3: Use 49:12 Section 4: Inspection 52:56 Section 5: Research 57:52 Section 6: Walk-Through Survey 1:40:22 Section 7: Report 1:45:00 Section 8: Limitations, Exceptions and Exclusions 1:52:18 Section 9: Ethics 1:55:59 A.1. Guidelines for Recommended Reporting Practices 2:00:33 A.2. Guidelines for Recommended Proposal and Agreement Practices 2:02:52 A.3. Building Systems Image Gallery 2:03:42 A.4. Recommended Walk-Through Survey Inspection Documentation 2:29:10 A.5. Standard Accessibility Inspection Report for Existing Commercial Buildings 2:41:55 A.6. International Standards of Practice for Inspecting Commercial Fire Doors 2:59:30 A.7. Observed Green Features Report for Existing Commercial Buildings 3:06:15 A.8. International Phase I Standards of Practice for Inspecting Fireplaces and Chimneys 3:34:32 A.9. International Standards of Practice for Inspecting Radon Mitigation Systems 3:54:26 A.10. The Future of This Standard and Ancillary Documents 3:55:45 A.11. Recommended Training 3:57:02 Conclusion Watch or listen (anywhere, anytime, and any way you like [https://ccpia.org/commercial-inspector-podcast-by-ccpia/]). Visit ccpia.org [https://ccpia.org/] to browse the video library!

Commercial Property Inspectors Roundtable Meeting #30: Report Software, Scribeware

This month's roundtable featured a special conversation with the two founders of ScribeWare, an inspection software designed to streamline the reporting process. Dylan Chalk and Tim Trickle introduced the platform and provided a live demonstration of its features. * 00:00 Introduction to Scribeware and Dylan Chalk * 02:05 Challenges in Commercial Inspections * 05:53 Innovative Reporting Features of Scribeware * 12:55 Streamlined Workflow and Navigation * 19:05 Advanced Table Functionality and Customization * 25:43 Data Management and Security in Scribeware * 28:31 Pricing and Team Management * 30:11 Streamlining Document Signing Processes * 34:04 Integrating Software for Inspections * 38:19 Managing Phase Inspections and Reports * 41:48 Incorporating Video in Reports * 45:29 Onboarding and Support for Users * 48:33 Customizing Templates for Different Inspection Types * 50:41 Utilizing Photos and Comments Effectively * 55:30 Data Security and Client Privacy 🔗  See key highlights additional resources: https://ccpia.org/commercial-property-inspectors-roundtable-meeting-30-report-software-scribeware/ [https://ccpia.org/commercial-property-inspectors-roundtable-meeting-30-report-software-scribeware/] Watch or listen (anywhere, anytime, and any way you like [https://ccpia.org/commercial-inspector-podcast-by-ccpia/]). Visit ccpia.org [https://ccpia.org/] to browse the video library!