Private Innovation in the Public Interest

102: Deepak Somaya. Tech firms get advantage by attracting and retaining committed people – both as employees and as customers

29 min · 30. apr. 2026
episode 102: Deepak Somaya. Tech firms get advantage by attracting and retaining committed people – both as employees and as customers cover

Beskrivelse

Professor Deepak Somaya has studied the ways that technologies influence the competitive advantages of firms in one way or another ever since he was an undergraduate in engineering.   As a Professor at the University ofIllinois, his expertise now is in the ways that technology amplifies the strategic importance of employee retention and mobility.  In this conversation, Deepak describes forAnita why tech firms in pursuit of long-term scale-based advantages race in the short run to attract coders that can create superior customer-facing experiences.   It’s theinteraction between employee insight and customer experience that really matters, and it is the potential for exponential improvement in our quality of life that keeps Deepak going.

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