Compassionate Communication: Turning Everyday Conversations into Culture Change

Building Culture Through Language

Language reflects what we believe. In this episode, Pam Mendoza and Samara Fisher from Parker Health Group join us to discuss how they intentionally embedded person-directed language into their culture from the start — shaping how elders are viewed, how teams collaborate, and how dignity and autonomy are supported every day.

More Than Words: Changing the Story in Care Plans

Care plans are meant to reflect a person, but the language we use often tells a different story. In this episode, Emily Connors and Ruth Minnema explore how everyday phrases like “non-compliant” or “refuses care” shape how people are seen and treated. They unpack why deficit-based language persists, and what it takes to shift toward person-directed, partnership-based care. Because changing care doesn’t start with rewriting everything. It starts by noticing the words we choose. For more information, check out https://www.perspectivescoaching.us/ [https://www.perspectivescoaching.us/]

Words Make Worlds for Us Too!

Person-first language is essential to honoring individuals who accept support from others. In this podcast, Jessica discusses how person-first language is just as crucial in our interactions with one another as members of the care partner team. The words we choose affect not only our assumptions and beliefs about the work we do but also our relationships with teammates, our value to the team, and our sense of belonging. Language shapes the culture within an organization, which in turn influences whether employees choose to stay or leave. Tune in to learn how to make intentional language choices as a leader and teammate - it truly makes a difference!

From Prickly to Powerful: How Words Make a Difference

For more than 25 years, the Sherbrooke Community Centre and Central Haven Special Care Home, in Saskatoon, SK, have been on a thoughtful journey—reimagining the words we use and the impact they have on the people around us. In this episode, you’ll hear heartfelt stories and practical insights from Kim Schmidt, Deb Schick, Eric Anderson, and Cheryl George as they share what they’ve learned along the way. Together, they explore language through a lens of abundance and normalcy, showing how small shifts in words can create big shifts in culture. You’ll discover some of their “prickly words” and how they’ve made changing language an engaging experience—one that everyone can take part in and benefit from. Tune in for an inspiring conversation about the power of words and the communities they help shape.

Shifting the Language, Shaping the Culture: Connecting Care’s Story

How do you shift the language across multiple care communities? This team would say ‘one word at a time and build from there.’ Tune in to hear the story of how Connecting Care Communities came together, using the Eden Approach®, and identified language that helped them create true home with the Elders (residents). As you will hear from Lisa, Mary Lou, and Sarah, the process is not always easy, but the outcomes are well worth the effort for both the employee and Elder care partners.