Spikes Excitement Talks

Spikes Excitement Talk #185 with Julie Jackson-Jones

29 min · 12. maj 2026
episode Spikes Excitement Talk #185 with Julie Jackson-Jones cover

Beskrivelse

Julie Jackson-Jones is Director of Marketing CRM Loyalty & Analytics at EssilorLuxottica, where she works across more than 25 brands shaping customer experience, loyalty and patient journeys. Before that, she built her career across industries including luxury fashion, music, logistics and retail with roles at Bulgari, Robert Graham Designs and more. Her unconventional path — from selling subscriptions door-to-door in New York during the financial crisis to leading CRM strategy for global luxury brands — has given her a uniquely human lens on marketing, leadership and customer behaviour. Julie shares why loyalty is ultimately about belonging, how shame and desire shape consumer behaviour and why the future belongs to marketers who deeply understand human psychology. The conversation moves from career setbacks and imposter syndrome to vulnerability in leadership, emotional intelligence in CRM and embracing uncertainty in a rapidly changing world. Tune in for a deep dive into customer psychology, career reinvention and why the strongest brands are built one human interaction at a time.

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episode Spikes Excitement Talk #189 with Laura Sileo Pavat cover

Spikes Excitement Talk #189 with Laura Sileo Pavat

In this episode, Laura Sileo Pavat, Global Brand Homes Director at Pernod Ricard, leading the most comprehensive network of spirit venues in the industry. With over 20 years of experience, she drives innovation, brand advocacy and guest experience across 30+ destinations worldwide, bringing energy, vision and bold approaches to the future of experiential transformative tourism. From Scottish distilleries to Champagne maisons and whiskey ranches in Texas, Laura explains why travelers today seek meaningful, transformative experiences, not just destinations. She reflects on her unexpected journey from literature professor and tour guide to global hospitality leader and why “storyliving” is replacing storytelling in modern brand experiences. Tune in for a conversation about experiential travel, human connection and why the future of tourism is all about transformation.

28. maj 202620 min