Episode 75: Rochelle Friedman-Walk, Managing Partner, Tampa office for Aegis Law

Episode 92: Marc Sanders, Executive Director, Assisted Home Health and Hospice

In this episode of the Think Small Podcast, Mark Sanders, Executive Director of Assisted Home Health and Hospice, shares his remarkable 24-year journey from entry-level insurance coordinator to leading a multi-state healthcare organization. He discusses how Assisted Home Health and Hospice has grown by focusing on quality patient care, operational excellence, and strategic expansion across California and Arizona. Mark provides an inside look at the organization's comprehensive services, including home health, hospice care, caregiver support, and specialized clinical programs designed to help patients recover, regain independence, and improve their quality of life. Mark also reflects on the challenges and opportunities that have shaped the company's growth, from navigating the uncertainty of the COVID-19 pandemic to managing rapid expansion while maintaining high standards of care. He explores how emerging technologies, including AI-powered documentation tools, are helping clinicians spend more time with patients and less time on administrative tasks. Throughout the conversation, Mark shares valuable leadership insights on scaling a service-based organization, building trust with patients and staff, and staying committed to a mission of making a meaningful impact in people's lives every day. Connect: Website: https://assistedcares.com/ [https://assistedcares.com/] LinkedIn: https://www.linkedin.com/in/marc-sanders-b6413aa4 [https://www.linkedin.com/in/marc-sanders-b6413aa4]

Episode 91: Aun Raza, President & COO, Stella Technology

In this episode of the Think Small Podcast, Aun Raza, President and Chief Operating Officer of Stella Technology, shares how the company is transforming healthcare through innovative digital health solutions designed to improve accessibility, affordability, and quality of care. He discusses Stella Technology’s mission-driven approach to developing electronic medical records, health information exchange platforms, telehealth solutions, and other healthcare technologies that serve emerging markets across the Middle East, Africa, and beyond. Aun explains the unique challenges of building healthcare software, where technical expertise must be combined with a deep understanding of patient care, clinical workflows, and healthcare ecosystems. The conversation also explores how Stella Technology has navigated major industry shifts, including the COVID-19 pandemic and the rapid rise of artificial intelligence. Aun offers insights into the company's people-first leadership philosophy, emphasizing workforce development, psychological safety, and responsible AI adoption as key drivers of long-term success. He also shares Stella Technology’s vision for a more connected and interoperable healthcare ecosystem, highlighting initiatives focused on social determinants of health and the use of technology to create better outcomes for patients, providers, and communities worldwide. Connect: Website: https://www.stellatechnology.com/ [https://www.stellatechnology.com/] LinkedIn: https://www.linkedin.com/in/aunmraza [https://www.linkedin.com/in/aunmraza/?isSelfProfile=false]

Episode 90: The Catalog That Endures: How a 40-Year-Old Heartland Retailer Turned Around, Sold to PE and Won USA Today's Best Online Store Award by Leading From the Heart. Kendra Reichenau, CEO, Heartland America

In this episode of the Think Small Podcast, Kendra Reichenau, CEO of Heartland America, shares how the 40-year-old direct-to-consumer retailer has successfully reinvented itself while staying true to its customer-first roots. Kendra discusses the company’s remarkable turnaround, from stabilizing operations and improving customer service to earning recognition as one of USA Today’s Best Stores of 2026. She explains how Heartland America continues to thrive with a loyal customer base by combining traditional catalog marketing, personalized service, and data-driven decision-making. Kendra also highlights the importance of customer trust, operational discipline, and creating exceptional experiences that keep shoppers coming back in an increasingly competitive retail landscape. Kendra reflects on her career leading retail and consumer brands through growth, transformation, and acquisitions, sharing lessons learned from turnarounds, private equity ownership, and scaling businesses through challenging periods. She offers practical insights into diagnosing operational problems, building high-performing teams, improving customer satisfaction, and balancing long-term loyalty with sustainable growth. The conversation provides valuable perspectives on leadership, retail innovation, private equity partnerships, and the enduring power of serving overlooked customer segments with consistency, kindness, and value. Connect: Website: https://www.heartlandamerica.com/ [https://www.heartlandamerica.com/] LinkedIn: https://www.linkedin.com/in/kendra-reichenau [https://www.linkedin.com/in/kendra-reichenau]

Episode 89: Mario Lamar, Partner, Allen Bryson Lamar Law Firm

In this episode of the Think Small Podcast, Mario Lamar, Partner at Allen Bryson Lamar, shares how the Texas-based law firm has built a reputation for helping businesses navigate commercial litigation, creditors’ rights, construction law, and debt recovery. Mario discusses the firm’s client-first approach, emphasizing transparent communication, flexible fee structures, and innovative contingency-based legal services that allow businesses to pursue collections and litigation without the burden of significant upfront legal costs. He explains how these alternative pricing models have helped clients recover revenue, improve cash flow, and access high-quality legal representation when they need it most. Mario also reflects on the firm’s growth journey, including lessons learned from customer concentration risk, the strategic shift that led to its successful contingency practice, and the importance of maintaining focus while expanding services. He shares insights into the firm's ambitious plans to double its attorney count and quadruple revenue over the next three years, while continuing to serve construction, oil and gas, and commercial clients across Texas and beyond. The conversation offers valuable perspectives on scaling a professional services business, attracting top talent, building strong client relationships, and creating sustainable growth through innovation and specialization. Connect: Website: https://www.allenbrysonlaw.com/ [https://www.allenbrysonlaw.com/] LinkedIn: https://www.linkedin.com/in/mario-lamar-42aa8927 [https://www.linkedin.com/in/mario-lamar-42aa8927]

Episode 88: Bill Kinnard, President and CEO, Grandy & Associates

In this episode of the Think Small Podcast, Bill Kennard, President and CEO of Grady Associates, shares his journey from the heating and cooling industry to leading a company dedicated to helping small business owners understand the financial side of their operations. Drawing from decades of experience working with contractors and entrepreneurs, Bill explains why so many skilled business owners struggle with profitability and how simplifying financial concepts can empower them to make smarter decisions and build stronger companies. Bill also discusses how Grady Associates adapted during the pandemic, transforming its training and coaching programs into effective virtual experiences that now serve businesses across the United States and Canada. He highlights the company's hands-on approach to financial education, flexible coaching model, and mission to create lasting impact by helping business owners improve profitability, strengthen their organizations, and positively influence the lives of their employees and communities. Connect: Website: https://grandyassociates.com/ [https://grandyassociates.com/] LinkedIn: https://www.linkedin.com/in/billkinnard/ [https://www.linkedin.com/in/billkinnard/]