Catching Up With: Mike Blackman, Managing Director of ISE

Direct from the Expo at InfoComm 2026 with NetSpeek

Join me, Craig Durry, on this episode of Direct from the Expo as we dive into the dynamic world of InfoComm 2026 with Sam Kennedy, Executive Vice President of Go-To-Market at NetSpeak. We explore the evolution of their innovative platform, Lena, which leverages AI to autonomously identify and resolve IT issues in real time. Sam shares insights from their journey over the past 18 months, detailing how Lena transforms IT operations by reducing alert fatigue and enhancing troubleshooting efficiency. Additionally, we discuss NetSpeak's new partnerships with industry leaders like Netgear and Cisco, showcasing their commitment to comprehensive solutions in multi-vendor environments. Tune in for an inside look at cutting-edge technology that promises to redefine the future of IT management.

Direct from the Expo at InfoComm 2026 with Shure

On this episode of Direct from the Expo, Craig Durr interviews Erik Vaveris, VP of Product Management and CMO at Shure, live from InfoComm 2026. Their conversation explores how audio has become a critical foundation for both human communication and AI-powered workplace experiences. Erik shares insights on the evolving role of audio, the impact of Shure's century-long innovation legacy, and the latest product announcements unveiled at InfoComm 2026.

Zoom at Enterprise Connect 2026 | The System of Action for Modern Work

On this episode of Direct from the Expo, the Collab Collective’s Craig Durr speaks with Theresa Larkin and Michelle Couture of Zoom. Recorded live at Enterprise Connect 2026, the conversation explores Zoom’s vision for a “System of Action” and how AI is reshaping both employee and customer experiences across the enterprise. Theresa and Michelle unpack how Zoom is bridging structured and unstructured data—connecting conversations, workflows, and enterprise systems—to reduce friction and drive meaningful business outcomes. They also highlight major announcements across Zoom Workplace and Contact Center, including AI Companion enhancements, agent-building capabilities, and new CX orchestration and insights tools designed for modern work environments.

Direct from the Expo at Enterprise Connect 2026 with RingCentral

On this episode of Direct from the Expo, the Collab Collective’s Craig Durr speaks with Joe Fahrner, GM of AI Receptionist at RingCentral. Recorded live at Enterprise Connect 2026, the conversation centers on RingCentral’s recent AI momentum, highlighting strong customer adoption, a growing product portfolio, and the company’s continued investment in delivering accessible, scalable AI capabilities across business communications.

Direct from the Expo at Enterprise Connect 2026 with Zoom

Join me in this episode of Direct from the Expo, as I speak with Chris Morrissey, GM of Zoom CX, live from Enterprise Connect 2026. We dive into the latest innovations announced by Zoom, focusing on how the platform is tackling workplace friction through AI solutions. Chris highlights the importance of reducing the "work around the work," which has been affecting employee productivity and customer experience. We explore findings from a recent Deloitte study revealing that a staggering 94% of employees encounter friction in their daily tasks. Chris shares insights on Zoom's approach to enhancing both employee and customer experiences by leveraging technology to streamline workflows and improve interactions. Tune in for an engaging discussion on the future of collaboration in the workplace.