Providence Walk With Me
In this second conversation on Walk with Me, Martin Schreiber, EdD. welcomes back Dr. Jim Merlino, MD to explore leadership where it matters most: the daily disciplines that shape quality, safety, and culture across healthcare. Jim brings a rare vantage point from his national leadership role at The Joint Commission, where his work focuses on advancing reliability, innovation, and learning across organizations committed to safer, higher-quality care. Together, Martin and Jim talk about what leaders can actually do - how to create conditions for trust, how to respond when standards and reality collide, and how to keep the person at the cetner when the system is under strain. This episode is an invitation to lead with clarity, humility, and steady attention to what patients and caregivers most need.
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