Regulatory Joe
Ghost enrollees in the ACA marketplace can distort enrollment reporting, affect risk adjustment transfers and increase CMS scrutiny. Even small pockets of unsupported enrollment can ripple through operations and financial reconciliation. In this episode of Regulatory Joe, Joe Boyle breaks down what ghost enrollees actually are — and what they are not. Low utilization alone isn’t the issue. The risk shows up when enrollment patterns, premium payment behavior, repeated plan switching or grace period activity don’t align with normal member behavior. EPISODE GUIDE: 00:00 Defining Ghost Enrollees and What’s Normal 02:00 Point of Sale and Broker-Driven Root Causes 05:00 How CMS Identifies Ghost Enrollee Patterns 10:00 How Health Plans Can ID Ghost Enrollee Patterns 12:00 Root Cause Review: Welcome Packets, Grace Periods, Reinstatement 16:00 Best Practices for Health Plans Subscribe for ongoing ACA compliance guidance built for health plans. Explore ClearFile: clearfilesolutions.com Dive into all of Regulatory Joe’s insights: regulatoryjoe.com
39 episodios
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