POS Modernization Arms Race

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#POSModernization #RetailTechnology #RetailTransformation "Retailers defending legacy POS are defending a position the market has already moved past," Greg Buzek, IHL President. That's the through-line of this week's Retail Reality Check. POS modernization has shifted from IT backlog to full arms race, and this week gave us three headline examples at three different scales. Pilot signed a five-year deal with NCR Voyix to deploy the Voyix Commerce Platform across 900-plus locations serving 1.2 million customers daily . Papa Johns is tearing out a 20-year-old in-house POS and replacing it with PAR's POS and PAR OPS across 3,200 stores, with rollout running through 2027 . Huck's Market, operated by Martin & Bayley, Inc., is rolling Tote's AI-native POS platform to 135 Midwest stores after a launch in Carmi, Illinois, with full deployment expected by year-end . The 2026 IHL Retail Transformation Study backs up what the headlines show. 42% of retailers now list POS infrastructure refresh as a top priority . 80% of SMB retailers rank POS refresh as their number one tech priority . Retail leaders dedicate 52% of IT budget to innovation, while laggards manage just 24% . Leaders are 92% more likely than laggards to have already modernized POS and mPOS software to microservices architecture . The lightning round covers American Express backing AI agent purchases, David's Bridal on Shopify Agentic Storefronts inside ChatGPT and Copilot, Birch Coffee on Square's unified platform, Bubbakoo's Burritos with Bikky, Tapestry on Cordial across five regions, Campari Group's SAP Cloud ERP go-live, Tesco and Adobe on Clubcard, and Better Trading in China hitting 89% forecast accuracy and 98%+ on-shelf availability with Relex . * Pilot committed to NCR Voyix for five years across 900-plus locations, future-proofing fuel and convenience checkout for 1.2 million daily customers * Papa Johns chose velocity over legacy control, replacing a 20-year-old in-house POS with PAR across 3,200 stores through 2027 * Huck's Market is leapfrogging incremental upgrades with an AI-native POS rollout to 135 stores * 42% of retailers list POS infrastructure refresh as a top 2026 priority, per the 2026 IHL Retail Transformation Study * 80% of SMB retailers rank POS refresh as their #1 technology priority * Retail leaders put 52% of IT budget into innovation versus 24% for laggards * Leaders are 92% more likely to have modernized POS to microservices architecture, enabling feature releases in weeks instead of year-long cycles * 0:00 Welcome to Retail Reality Check and the POS arms race framing * 0:22 Sponsor spotlight: North America POS/mPOS Software Share tracker, 184+ ISVs * 0:44 Greg Busick's take: defending legacy POS is defending lost ground * 1:02 Pilot signs NCR Voyix across 900-plus locations, 1.2 million daily customers * 1:24 Papa Johns replaces 20-year-old POS with PAR across 3,200 stores * 1:45 Huck's Market deploys Tote's AI-native POS to 135 stores * 2:07 2026 IHL Retail Transformation Study: 42% of retailers prioritize POS refresh * 2:50 Exponential advantage: 52% vs 24% innovation budget allocation * 3:12 Leaders 92% more likely to have modernized to microservices * 3:30 80% of SMB retailers rank POS refresh as #1 priority * 3:50 Lightning round: Amex AI agent purchase protection, David's Bridal on Shopify Agentic Storefronts, Birch Coffee on Square, Bubbakoo's Burritos with Bikky, Tapestry on Cordial, Campari on SAP, Tesco with Adobe, Better Trading with Relex * 5:47 Closing takeaway: the gap is now a chasm, platforms chosen today define winners for the next decade

Retail's Vision Revolution

Retail's Vision Revolution: Are You Next or Left Behind? Episode Duration: ~8 minutes Vision AI and computer vision have moved from pilot programs to massive full-scale production deployments across food service, grocery, pharmacy, and beyond. In this episode, we break down three real-world deployments that prove the shift is here, share IHL research showing profit leaders are 43x more likely to already be deploying computer vision, and run through a lightning round of the biggest retail tech moves happening right now across supply chain, loyalty, media, and operations. * 00:49 — Webinar Invitation: How Top Retailers Are Winning on Shrink (May 19, 11 AM ET), where we cover why leading retailers treat loss prevention technology as an EBITDA lever * 01:00 — Why Vision AI is no longer optional: the simultaneous deployment wave across food service, grocery, and pharmacy signals a fundamental structural shift * 02:00 — Section 1: AI in Production, Scaling Up — Three Real-World Examples * 02:05 — Culver's + Berry AI: Deploying camera vision across 1,000+ locations nationwide for real-time drive-thru visibility, service execution tracking, and throughput optimization, all within a privacy-first framework * 02:50 — Ahold Delhaize (Albert brand): Brain Corp AI shelf-scanning robots deployed across 350 stores in Czech Republic, roaming aisles during live operations to find empty shelves, check price tags, and flag restocking needs * 03:30 — Shelf-scanning accuracy results: consistently hitting high-90s% against a 90% baseline target, drastically cutting manual errors and catching outdated tags * 03:50 — CVS Health: Highly automated warehouse in New Jersey using AutoStore and Tomkins Robotics, replacing traditional manual picking with orchestrated robotic systems * 04:10 — CVS processing 2 million items weekly for Northeast and Mid-Atlantic stores, with plans to double to 4 million by year-end * 04:30 — IHL Data: 63% of retailers cite lost sales from out-of-stocks as their biggest cost impact, making automated warehousing a margin protection imperative * 04:40 — IHL Research: Computer vision users averaged 27% higher profit growth in 2023, with the gap expected to widen to 51% in 2024 * 05:00 — The headline number: Profit leaders are 43x more likely to already deploy computer vision technologies. The early mover window is closing fast. * 05:20 — Section 2: Lightning Round News Ticker — Major moves across the industry * 05:25 — Supply Chain & Delivery: Amazon turning its supply chain into a third-party logistics platform; DoorDash expanding grocery access with Snap/EBT payments across 2,700 Kroger locations; Goody Goody Liquor testing robotic QR code-driven fulfillment in Dallas * 05:50 — Loyalty & Pricing: Academy Sports scaling AI pricing tools across 300+ stores for local markdown optimization; Bed Bath & Beyond unifying rewards with Bilt across its home portfolio; Dick's Sporting Goods relaunching credit card with 10% back in rewards * 06:00 — Media & Engagement: Dollar General + Kable unifying on-site and off-site ad inventory for full-funnel approach; Disney/Hulu launching immersive gesture-controlled digital storefronts; Kohl's rolling out conversational AI gift finder on Google Cloud * 06:25 — Operations & Security: Asda piloting vending machines for high-theft items; Boot Barn deploying Aptos One mobile POS across 500+ stores for omnichannel agility; Little Caesars automating conversational phone orders with AI * 07:00 — Section 3: Your Next Steps — The Core Reality Check * 07:15 — Visit ihlservices.com for the full narrative, 40+ case studies, and detailed strategies * 07:30 — Closing Thought: * Full Report & Case Studies: Visit ihlservices.com [https://www.ihlservices.com] for the complete narrative, 40+ real-world case studies, data, and strategies * Upcoming Webinar: How Top Retailers are Winning on Shrink, May 19 at 11 AM ET. Register at ihlservices.com [https://www.ihlservices.com] * Subscribe: Don't miss the next Retail Reality Check. Subscribe wherever you get your podcasts.

8 de may de 20267 min

POS Modernization Arms Race

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