From Opening for Britney to Opening High-Performing Spas

Building a Wellness Ecosystem with Tammy Pahel

How can you incorporate wellness into every touchpoint of your spa experience and do it effectively? Tammy Pahel, who oversees spa and wellness at Carillon Wellness Resort Miami and serves as chief wellness officer for Alchemy Resorts, explains how: * Carillon integrates wellness across the guest experience, from a 70,000-square-foot spa and functional medicine to AI beds, in-room yoga, and 250 weekly fitness classes. * Launching touchless wellness technology circuits in 2020 after spotting spa tech as a new revenue stream in 2019, initially prioritizing immune, respiratory, stress, and recovery benefits. * Her process for selecting high-CapEx equipment, aligning purchases to location and guest demand, and marketing aggressively with visual demos. She notes 65% of revenue comes from locals, technology raises average spend, circuits run 2.5 hours at $399–$499 with low labor, and top drivers include cryotherapy and red light, supported by free trials and package pricing. If you work in the spa industry, wellness industry, hospitality, esthetics, massage therapy, spa management, or spa retail, this episode is packed with actionable insights you can apply immediately. Subscribe for weekly episodes featuring tips, tools, and expert advice from industry thought leaders in spa, wellness, and hospitality!

Creating Spa Experiences Rooted in Human Connection with Sara Jones

How do great spas create emotional connection with guests? In this episode, Sara Jones, Managing Director & Editor of Spa & Wellness MexiCaribe Magazine and consultant at AraSpa Consulting, shares her perspective on how culture, personalization, and human connection shape truly memorable spa hospitality experiences. We also discuss:• How cultural nuance shapes spa hospitality • The psychology behind guest connection and loyalty • Using the five love languages in guest experience design • Why personalization creates stronger repeat business • Wellness trends and cultural relevance• Psychedelics and wellness retreats • AI-powered wellness and robotic massage technology and use in different cultural settings • Burnout and staffing challenges in the spa industry • Inclusivity and body diversity in wellness spaces If you work in the spa industry, wellness industry, hospitality, esthetics, massage therapy, spa management, or spa retail, this episode is packed with actionable insights you can apply immediately. Subscribe for weekly episodes featuring tips, tools, and expert advice from industry thought leaders in spa, wellness, and hospitality!

Lessons in Creating Luxury Spa Experiences with Taylor Fields

What actually makes a luxury spa experience feel memorable? In this episode of the Spa Insider Podcast, Taylor Fields, Corporate Director of Spa, Wellness, & Retail at PCH Hotels & Resorts & ISPA Board Member, shares lessons in creating luxury spa experiences through southern hospitality, personalized service, staff empowerment, and thoughtful guest experience design. From reading guest cues to creating unexpected moments of delight, this conversation explores practical spa management and hospitality strategies that help luxury spas improve guest satisfaction, strengthen team culture, and create premium wellness experiences across every touchpoint. If you work in the spa industry, wellness industry, hospitality, esthetics, massage therapy, spa management, or spa retail, this episode is packed with actionable insights you can apply immediately. Subscribe for weekly episodes featuring tips, tools, and expert advice from industry thought leaders in spa, wellness, and hospitality! #spaindustry #luxuryspa #wellnessindustry #guestexperience #hospitality #spabusiness #luxurywellness #hospitalityleadership #southernhospitality

Building a Six-Figure Esthetics Business & Community Building with Maria Ramos

We sit down with Maria Ramos, a six-figure esthetician and founder of the “Money Making Esthetician” community, the largest professional esthetics group on the internet. Maria shares how authenticity, openness around mental health, and smart marketing strategies helped her build both a thriving aesthetics business and a supportive industry platform. The conversation also explores client-building tactics, recurring revenue strategies, emerging treatment trends, and practical insights for estheticians looking to create more profitable, sustainable businesses.

Curiosity As Your Spa's Competitive Advantage

We’re joined by legendary spa and wellness consultant Amy McDonald -- former Miraval spa executive and Global Wellness Summit’s Leading Woman in Wellness -- for a conversation that challenges how spas should think about growth. Amy didn’t follow a traditional path. She built her career (and helped shape some of the world’s most successful wellness properties) by staying relentlessly curious. In this episode, we'll unpack how curiosity becomes a competitive advantage: the questions every spa owner should be asking, how to avoid costly mistakes, and why the best operators don’t chase new trends.