Ep. 39 | The Fastest Way to Identify Weak Spots in Your Client Experience

Late Nights to Date Nights: How Tina Booked 25K in 30 Days with HoneyBook Automations | Ep. 45

In this episode, I'm joined by my client Tina Ruark-Baker, founder of TRB Creative [https://www.trbcreative.com/], where she helps entrepreneurs and business owners grow through LinkedIn strategy, sales coaching, and consulting. Tina had been in HoneyBook for about 18 months before we worked together. She wasn't starting from scratch, she had things set up, but nothing was connected.  She was managing multiple offers manually, and a lot of the follow-up work was happening at night and on weekends just to keep things from falling through the cracks. We recently wrapped her HoneyBook CRM build and in this episode she's sharing what the experience was actually like; the process, what shifted, and some of the early wins she's already seeing just two months in.  Including: * How an automated follow-up email closed two new clients valued at 25K in 30 days (LinkedIn post where Tina shares her win!)  [https://www.linkedin.com/posts/tina-ruark-baker_%F0%9D%91%B3%F0%9D%92%82%F0%9D%92%95%F0%9D%92%86-%F0%9D%91%B5%F0%9D%92%8A%F0%9D%92%88%F0%9D%92%89%F0%9D%92%95%F0%9D%92%94-%F0%9D%92%95%F0%9D%92%90-%F0%9D%91%AB%F0%9D%92%82%F0%9D%92%95%F0%9D%92%86-%F0%9D%91%B5%F0%9D%92%8A%F0%9D%92%88%F0%9D%92%89%F0%9D%92%95%F0%9D%92%94-share-7466084588189007872-kSbn/?utm_source=share&utm_medium=member_desktop&rcm=ACoAAFJiVVcBpKwFV5mOYpufM8ahlXHHmaX6eE8] * How she went from spending her evenings on admin to being able to go out to dinner with her husband * How she took what she learned and built her own HoneyBook lead form as a landing page and used it to book more clients into a group coaching program. She also shares a bit about RevLab, the revenue-driven community she's currently building for entrepreneurs who want to grow their businesses and stay connected after coaching. If you've been in HoneyBook for a while and feel like things are kind of working but not really, this episode is worth a listen. CONNECT WITH TINA RUARK, founder of TRB Creative she helps entrepreneurs and business owners grow through LinkedIn strategy, sales coaching, and consulting. WEBSITE [https://www.trbcreative.com/] LINKEDIN [https://www.linkedin.com/in/tina-ruark-baker/] 🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator [https://share.honeybook.com/kenniquaj], and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  Send Me A Text! [https://www.buzzsprout.com/2415700/fan_mail/new] If you’re a service provider and you want some hands-on support to get your business systems set up and running smoothly, I have something that might help. My Client Experience Accelerator is a 90-minute strategy session where we tackle your biggest client experience bottleneck, clarify your next steps for systems, and create a clear action plan so your business can run more efficiently. Go to YourSystemsPro.com [https://www.YourSystemsPro.com] Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Give HoneyBook A Try! [https://share.honeybook.com/kenniquaj] I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show [https://buymeacoffee.com/kenniqua] Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

The One Thing I’d Do This Summer to Make Money Without Chasing New Leads | Ep. 44

If you've been feeling like summer is just going to be slow. I want to challenge that thinking a little bit. In this episode, I'm talking about one simple strategy that you can use to bring in revenue during the summer (or any slow season in your business) without having to create a single new piece of content, run ads, or be glued to social media. The strategy is already sitting right there inside your business, you just have to be willing to use it. I'm breaking down two specific groups of people you already have access to right now, and exactly how to approach them so the conversation feels natural and not awkward. Because the money is already in your business.  In this episode I'm covering: * Why slow summers are often something we create for ourselves (and how to break that cycle) * The two groups of people already in your ecosystem that you should be reaching out to right now * What to say when you reach back out to someone who inquired but never booked * Why past clients are your warmest leads and how to reopen that conversation * My nurture framework — the four parts of staying connected with your clients so it never feels out of nowhere * How referrals from past clients can lead to some of the easiest sales calls you'll ever get on RESOURCES MENTIONED: * Client Experience Strategy Accelerator [https://www.yoursystemspro.com/accelerator]— if you want to map out exactly what your follow-up system should look like for your specific business, this is where we do that together → Click Here  [https://www.yoursystemspro.com/accelerator] * Episode 36: You Don't Need More Leads, You Just Need a System  [https://www.buzzsprout.com/2415700/episodes/18748691]— this one goes deeper on building the actual system behind your follow-up strategy Watch on YouTube [https://youtu.be/nlIAGe1VYD0?si=M9ifoKwOD4UJHHYI] or Listen on the Podcast 🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator [https://share.honeybook.com/kenniquaj], and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  Send Me A Text! [https://www.buzzsprout.com/2415700/fan_mail/new] If you’re a service provider and you want some hands-on support to get your business systems set up and running smoothly, I have something that might help. My Client Experience Accelerator is a 90-minute strategy session where we tackle your biggest client experience bottleneck, clarify your next steps for systems, and create a clear action plan so your business can run more efficiently. Go to YourSystemsPro.com [https://www.YourSystemsPro.com] Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Give HoneyBook A Try! [https://share.honeybook.com/kenniquaj] I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show [https://buymeacoffee.com/kenniqua] Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

Overdelivering Is People Pleasing In Disguise (Or Is It?) | Ep. 43

You've probably been there...you finish a project and realize you did way more than what was actually in your contract. Maybe you told yourself it was just this one time, or that it was the right thing to do for the client.  But somewhere in the back of your mind, you started wondering: am I doing too much? And if I am, why do I keep doing it? That question had me in a choke hold for a solid year. In this episode, I'm getting honest about the mental tug-of-war I had with my own offer as a done-for-you systems strategist. I kept going beyond the deliverable limits I had set in my own contracts  and I couldn't figure out if that was something to be proud of or something to fix.  Was I overdelivering because I genuinely cared about my clients getting results? Or was I doing it out of fear and the need to keep everyone happy? The answer changed how I run my business entirely. I'm sharing the moment that finally gave me clarity, the shift I made to my offer structure, and the one question I now ask myself that every service provider needs to sit with when it comes to doing "extra" work. In this episode: * Why going beyond your contract isn't automatically a red flag * How to get honest with yourself about why you're doing the extra work * The offer structure shift that took the guilt completely off my plate * What two virtual assistants on Threads taught me about my own business If you've ever felt boxed in by the offer you created for yourself, this episode is going to hit home. 🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator [https://share.honeybook.com/kenniquaj], and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  LISTEN TO THIS NEXT The simple formular behind a client experience that keeps clients coming back [https://www.buzzsprout.com/2415700/episodes/19141468] 🌿LET'S WORK TOGETHER * 5-Star Client Experience CRM Build [https://www.yoursystemspro.com/5starcrm]- A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. * Client Experience Accelerator  [https://www.yoursystemspro.com/accelerator] 🌿CONNECT WITH KENNIQUA * Follow on Threads [https://www.threads.com/@kenniqua.lewter] (I'm here almost everyday, feel free to send me a DM 😀) * Follow on Instagram [https://www.instagram.com/@kenniqua.lewter] * Website: YourSystemsPro.com [https://www.yoursystemspro.com] 🌿RESOURCES Subscribe on YouTube - Kenniqua Lewter  [https://www.youtube.com/@KenniquaLewter] Save 30% on your first year of HoneyBook [https://share.honeybook.com/kenniquaj] (My Clien Send Me A Text! [https://www.buzzsprout.com/2415700/fan_mail/new] Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Give HoneyBook A Try! [https://share.honeybook.com/kenniquaj] I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show [https://buymeacoffee.com/kenniqua] Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

The Simple Formula Behind a Client Experience That Keeps Clients Coming Back | Ep. 42

What does it actually take to turn a one-time client into a loyal fan who refers you on repeat? It's not just about the quality of your work and in this episode, I'm breaking down the three foundational elements that separate a good client experience from a genuinely great one. Whether you're a photographer, business coach, virtual assistant, or any other service provider, your deliverables are only part of what your clients are evaluating. The way they feel throughout the process? That's what keeps them coming back. I'm walking you through the three-part framework I use inside my own business and when I'm building out client management systems for my clients, so that every single touchpoint in your client journey is working for you. In this episode, you'll learn: * Why a great client experience doesn't happen by accident * The difference between your service offer and your client experience and why mixing them up is costing you referrals * Three foundational elements you can start applying to your client journey today * How intentional client management systems create the space to go above and beyond without burning out * Real examples of what this looks like in practice across different service-based businesses If you've been wondering why clients aren't referring you or coming back  this episode is your starting point. 🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator [https://share.honeybook.com/kenniquaj], and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  ➡️WAYS WE CAN WORK TOGETHER 🌿 5-Star Client Experience CRM Build [https://www.yoursystemspro.com/5starcrm] A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE [https://www.yoursystemspro.com/5starcrm]🌿 Client Experience Accelerator [https://www.yoursystemspro.com/accelerator] 🔗 Ready to get a client experience system that actually works for you? Book a sales call at yoursystemspro.com [http://yoursystemspro.com] 🎧 Listen to the Systems Rehab Podcast wherever you stream podcasts 📺 Watch on YouTube → @kenniqualewter [https://www.youtube.com/@KenniquaLewter] Send Me A Text! [https://www.buzzsprout.com/2415700/fan_mail/new] If you’re a service provider and you want some hands-on support to get your business systems set up and running smoothly, I have something that might help. My Client Experience Accelerator is a 90-minute strategy session where we tackle your biggest client experience bottleneck, clarify your next steps for systems, and create a clear action plan so your business can run more efficiently. Go to YourSystemsPro.com [https://www.YourSystemsPro.com] Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Give HoneyBook A Try! [https://share.honeybook.com/kenniquaj] I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Let's Work Together [https://www.yoursystemspro.com] Here to simplify, streamline, and elevate your business! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show [https://buymeacoffee.com/kenniqua] Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

How a Custom HoneyBook Build Helped This Grants Consultant Work Less and Give Her VA a System That Actually Works | EP. 40

In this episode, I'm sitting down with past client Kia Chatmon, founder of Heart for the Community Consulting a grants consulting firm serving nonprofit organizations. Kia gets real about what her business looked like before having a system, the moment she knew something had to change, and the wins she's experienced since building out her HoneyBook. If you've ever wondered whether HoneyBook can work for your type of business;  especially if your services are custom or relationship-driven  this episode is for you. In This Episode We Cover: * The moment Kia hit her limit and knew she needed more than just a VA * Why she watched a YouTube video and decided to hire someone instead of DIYing it * How consolidating her tools changed the way she shows up for her clients * What she delegated to her VA  and how that freed her to focus on growth * The honest truth about actually using your system after it's built ♥️Connect with Kia Chatman: Heart for the Community Consulting heartforthecommunityconsulting.com [https://www.heartforthecommunityconsulting.com] Heart for the Community provides grant consulting services;  grant readiness, grant research, proposal writing, and strategy development to small nonprofit organizations (those with budgets under $1M).  🎙️ABOUT THE HOST Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator [https://share.honeybook.com/kenniquaj], and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.  ➡️WAYS WE CAN WORK TOGETHER 🌿 5-Star Client Experience CRM Build [https://www.yoursystemspro.com/5starcrm] A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE [https://www.yoursystemspro.com/5starcrm]🌿 Client Experience Accelerator [https://www.yoursystemspro.com/accelerator] Send Me A Text! [https://www.buzzsprout.com/2415700/fan_mail/new] If you’re a service provider and you want some hands-on support to get your business systems set up and running smoothly, I have something that might help. My Client Experience Accelerator is a 90-minute strategy session where we tackle your biggest client experience bottleneck, clarify your next steps for systems, and create a clear action plan so your business can run more efficiently. Go to YourSystemsPro.com [https://www.YourSystemsPro.com] Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter Give HoneyBook A Try! [https://share.honeybook.com/kenniquaj] I love HoneyBook! Save time & boost your client experience—get 30% off with my link! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show [https://buymeacoffee.com/kenniqua] Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.