That Retail Property Guy

Managing Agents - Retailer's friend or foe? Part2

15 min · 21 de abr de 2026
Portada del episodio Managing Agents - Retailer's friend or foe? Part2

Descripción

In this episode, host Gary Marshall shares some anecdotes about managing agents, from the perspective of a retailer as tenant & occupier. A recurring theme is : do these agents actually read the Lease? He alludes to numerous examples of agents issuing incorrect invoices, using incorrect data, chasing payments that are not yet due, inappropriately threatening debt recovery, and failing to understand basic lease terms.  Service charge management is a particularly problematic area, with agents mismanaging billing, delaying documentation such as budgets and reconciliations, and misallocating or losing tenant’s funds.  There is also concern about transparency, such as where landlords generate income from shared spaces (like car parks) that should offset tenant costs but are not clearly accounted for. Errors are often blamed on poor systems or junior staff, but proper management & quality control should prevent such failures. Delays, lack of communication, and “stonewalling” just erodes trust. Poor handovers often leave tenants with unresolved problems when landlords sell their properties, or even just change agents.  Marshall concludes that managing agents (as service providers to their client Landlords) should be more accountable and better aligned with both the lease terms and the Landlord’s objectives. Landlords should closely oversee their agents and consider feedback of tenant experiences.  Current shortfalls in delivery often oblige tenants to bypass the agent, escalating issues directly to landlords, creating distrust with the agent, while highlighting the need for significant improvement in performance and accountability. Send us a Comment, a View, a Thanks, Fan Mail and so on! [https://www.buzzsprout.com/2443992/fan_mail/new] And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website [https://thatretailpropertyguy.buzzsprout.com] Go to ThatRetailPropertyGuy [https://www.thatretailpropertyguy.org/]for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog [https://www.thatretailpropertyguy.org/retail-property-blog-gary-marshall] for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates [https://smarterestates.co.uk/] And find Gary and team on LinkedIn [https://www.linkedin.com/company/thatretailpropertyguy/about/?viewAsMember=true] for regular updates and community info!

Comentarios

0

Sé la primera persona en comentar

¡Regístrate ahora y únete a la comunidad de That Retail Property Guy!

Prueba gratis

Empieza 7 días de prueba

$99 / mes después de la prueba. · Cancela cuando quieras.

  • Podcasts solo en Podimo
  • 20 horas de audiolibros al mes
  • Podcast gratuitos

Todos los episodios

69 episodios

episode Interim Rents - an easy bonus for Tenants between leases at Renewal? artwork

Interim Rents - an easy bonus for Tenants between leases at Renewal?

Interim Rents can be a complex minefield in long drawn-out lease renewals under the 1954 Landlord & Tenant Act, when there is a curious no-man’s-land of 'no lease' between the old lease and the new lease.     Host Gary Marshall discusses some of the main points in a topic which many tenants overlook at lease expiry, inadvertently leaving money on the Landlord’s table - whether they renew their lease – or hand back the keys and walk away. What period might benefit from an Interim Rent?   What rental value applies? Can this value be easily agreed or must the Court determine it?   When is it due for payment, and what happens when it is settled up?  When rental levels are falling but renewal negotiations seem to drag on forever, an interim rent might be a welcome bonus for the tenant, and shouldn't be overlooked. ._. Send us a Comment, a View, a Thanks, Fan Mail and so on! [https://www.buzzsprout.com/2443992/fan_mail/new] And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website [https://thatretailpropertyguy.buzzsprout.com] Go to ThatRetailPropertyGuy [https://www.thatretailpropertyguy.org/]for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog [https://www.thatretailpropertyguy.org/retail-property-blog-gary-marshall] for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates [https://smarterestates.co.uk/] And find Gary and team on LinkedIn [https://www.linkedin.com/company/thatretailpropertyguy/about/?viewAsMember=true] for regular updates and community info!

26 de may de 202616 min
episode Upward Only (Never Downward) Reviews artwork

Upward Only (Never Downward) Reviews

Upward only rent reviews – in reality, not about always upwards but about never downwards.    Host Gary Marshall considers the impact of new UK legislation which bans upward only (never downwards) review clauses in new commercial leases – will it have the intended effect to liberate the high street, or will it trigger unexpected consequences such as the destabilization of the property investment market?   Is the Government’s declaration smart or ill-advised, is it a win for the economy or a shot in the foot for retailers?  ._. Send us a Comment, a View, a Thanks, Fan Mail and so on! [https://www.buzzsprout.com/2443992/fan_mail/new] And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website [https://thatretailpropertyguy.buzzsprout.com] Go to ThatRetailPropertyGuy [https://www.thatretailpropertyguy.org/]for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog [https://www.thatretailpropertyguy.org/retail-property-blog-gary-marshall] for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates [https://smarterestates.co.uk/] And find Gary and team on LinkedIn [https://www.linkedin.com/company/thatretailpropertyguy/about/?viewAsMember=true] for regular updates and community info!

19 de may de 202616 min
episode Open All Hours ? artwork

Open All Hours ?

Host Gary Marshall considers retailers' trading hours, and whether their leases should contain any clauses which define specific trading hours, or restricted hours, leading to additional costs for flexing, or litigation costs for non-compliance.   He asks whether keep open clauses should be mandated in a lease contract, and if changing circumstances and shopping patterns render such historic definitions un-workable – and if so what then? .. Send us a Comment, a View, a Thanks, Fan Mail and so on! [https://www.buzzsprout.com/2443992/fan_mail/new] And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website [https://thatretailpropertyguy.buzzsprout.com] Go to ThatRetailPropertyGuy [https://www.thatretailpropertyguy.org/]for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog [https://www.thatretailpropertyguy.org/retail-property-blog-gary-marshall] for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates [https://smarterestates.co.uk/] And find Gary and team on LinkedIn [https://www.linkedin.com/company/thatretailpropertyguy/about/?viewAsMember=true] for regular updates and community info!

12 de may de 202619 min
episode When the Administrator takes over.... artwork

When the Administrator takes over....

When a retailer goes into Administration, what does the Administrator actually do? Host Gary Marshall discusses this from a Property perspective, looking at the rights and obligations of the various players – the landlords, the suppliers, the Administrator’s team. He discusses Insolvency Rules which take precedence over contractual leases, where Landlords become Unsecured creditors facing losses of rent and unfulfilled dilapidations.  He also comments on the value to be gained in liquidating stock, fixtures, special items – and avoiding landfill! Send us a Comment, a View, a Thanks, Fan Mail and so on! [https://www.buzzsprout.com/2443992/fan_mail/new] And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website [https://thatretailpropertyguy.buzzsprout.com] Go to ThatRetailPropertyGuy [https://www.thatretailpropertyguy.org/]for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog [https://www.thatretailpropertyguy.org/retail-property-blog-gary-marshall] for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates [https://smarterestates.co.uk/] And find Gary and team on LinkedIn [https://www.linkedin.com/company/thatretailpropertyguy/about/?viewAsMember=true] for regular updates and community info!

5 de may de 202614 min
episode Save the High Street..? Where, How, and Why? artwork

Save the High Street..? Where, How, and Why?

Save the High Street?   Why? Where? How?     What’s your view?    Host Gary Marshall discusses the plight of town centre retail, and considers the popular cry to Save the High Street.   He questions whether this is a nostalgic, rose-tinted recollection of bygone days, or a sincere movement to re-take our towns, and build vibrant communities. He asks whether out of town retail is partly to blame for town centre blight, or are retail parks the new high street where we can gather, meet up, browse, shop?  Are town centre shops still needed – and what could be an alternative use?   He questions if any change in use should be tightly controlled, or permitted without restriction, and if tax-payer funded projects are helpful, or wasteful?  Are anti-car measures part of the problem?  Does everyone have the right means of access to their local high street?    And what part do we all play, as online-shoppers, in this demise of physical retail?  Save the High Street?   Or let it evolve? Send us a Comment, a View, a Thanks, Fan Mail and so on! [https://www.buzzsprout.com/2443992/fan_mail/new] And never miss an episode! Follow and like That Retail Property Guy on your favourite podcast platform - available on Apple, Spotify, Amazon and more. Find out more and message us on the podcast website [https://thatretailpropertyguy.buzzsprout.com] Go to ThatRetailPropertyGuy [https://www.thatretailpropertyguy.org/]for more on Gary Marshall, SmarterEstates and the TRPG podcast. You can also check out the TRPG Blog [https://www.thatretailpropertyguy.org/retail-property-blog-gary-marshall] for reading versions of key episodes.  For our niche 'Accounts Recoverable in Retail Property' business services, visit SmarterEstates [https://smarterestates.co.uk/] And find Gary and team on LinkedIn [https://www.linkedin.com/company/thatretailpropertyguy/about/?viewAsMember=true] for regular updates and community info!

28 de abr de 202614 min