The Extraction Ep 27: Turn SOPs into Growth Systems for Dental Teams

The Extraction Ep 32: The Dental Membership Playbook for Growth & Recurring Revenue

Dental insurance may not be the retention tool most practices think it is. In this episode of The Extraction Podcast, Kyle Bergman sits down with Paul Lowry, co-founder of Dental Menu, to unpack what makes membership plans successful and why many in-office plans fall short. Paul shares lessons from a 250,000-patient study that revealed a dramatic gap between cash-pay patient retention and insured patient retention. He explains the difference between discount plans and true membership plans, how subscription-style models can create recurring revenue, and why patient loyalty increases when practices focus on access to care instead of one-time discounts. The conversation also explores referral programs, rewards strategies, team incentives, practice valuation, and the operational importance of accurate practice management software accounting. If you want to reduce dependence on insurance while creating a more predictable and profitable business, this episode delivers practical frameworks you can apply immediately. www.teamcaredental.com [www.teamcaredental.com] www.dentalmenu.com [www.dentalmenu.com]

The Extraction Ep 31: Build Dental Wealth With Smarter Practice Systems

Matt Peterson, financial planner at Cain Watters, joins TeamCare co-founder Colin Ambler and his co-host, Kyle Bergman, to break down what actually builds long term wealth in dentistry. Matt shares why strong production alone does not guarantee financial success, and why the best practices focus on systems, clarity, and operating inside their zone of excellence. The conversation covers Cain Watters’ “3 to 1” philosophy, how compounding wealth works for practice owners, and why the first dentist to reach that milestone often wins financially. Matt also explains how real-time practice analytics can help advisors make proactive decisions around retirement savings, taxes, insurance participation, and growth strategy. You’ll also hear why Cain Watters clients stay for an average of 20 years, how benchmarking data is shaping the future of dentistry, and the biggest money myth many dentists still believe. www.cainwatters.com [www.cainwatters.com] www.teamcaredental.com [www.teamcaredental.com]

The Extraction Ep 30: Stop Losing Patients After Hours

In this episode, Conner Ludlow, CEO of Annie AI Voice, breaks down how dental practices can actually use AI to drive real results. Not hype. Not theory. Real workflows that capture missed opportunities and turn them into revenue. Conner shares his journey from software engineer to dental operator, including early lessons from running a call center and why scheduled appointments without outcomes fail. He explains why AI should be treated as a tool, not a silver bullet, and where it delivers the most impact today. Think after hours call handling, website chat conversions, and automated follow ups. The conversation also explores how TeamCare and Annie work together. TeamCare identifies patient needs from practice data. Annie executes outreach through calls, texts, and chat. The result is a system that replaces missed calls, reduces front desk burden, and improves patient experience. If you want practical ways to increase bookings and stop losing patients, this episode is for you. Hello Annie https://helloannie.com [https://helloannie.com] TeamCare ⁠www.teamcaredental.com [www.teamcaredental.com]

The Extraction Ep 29: Founder Therapy - Scaling Dental with Artificial Intelligence

In this Founder Therapy episode, hosts Kyle Bergman and Colin Ambler break down what is happening inside today’s fastest growing dental practices. Colin shares insights from his recent roadshow visiting top TeamCare clients across the country. From an 11 operatory practice in Dallas to enterprise partners, he explains how high performing teams use structured workflows, real time feedback, and analytics to improve outcomes. The conversation also explores a major industry move. ChrisAd is launching a 24 operatory Anytime Dental practice to test performance systems, incentives, and patient experience in real time. Kyle and Colin discuss how AI is accelerating product development, reducing friction in patient workflows, and reshaping team roles. They also unpack the challenge of adoption and why time to value is the next frontier for dental SaaS. If you want to understand what is actually working in dental practices today, this episode delivers practical insight you can apply immediately. www.teamcaredental.com [www.teamcaredental.com]

The Extraction Ep 28: From Burnout to Freedom in Dental Practice Ownership

Dr. Paul Etchison, founder of Dental Practice Heroes, joins the show to break down how to build a dental practice that runs without the owner. He shares how he reduced his clinical time to just a few days a month while maintaining growth, strong culture, and consistent results. Paul walks through his leadership-first approach to scaling, including his seven-phase framework for systems, communication, and team accountability. He explains why most practices struggle with turnover and how simple shifts like consistent one-on-ones, team connection, and better communication can transform retention. He also introduces the CVI method, a practical script for handling tough conversations with team members. You will hear real examples from a $6M practice with 35 employees, plus tactical scheduling strategies that help maintain production while cutting clinical days. This episode is a playbook for owners who want more freedom without sacrificing performance. www.dentalpracticeheroes.com [www.dentalpracticeheroes.com] https://www.amazon.com/Books-Dr-Paul-Etchison/s?rh=n%3A283155%2Cp_27%3ADr.%2BPaul%2BEtchison [https://www.amazon.com/Books-Dr-Paul-Etchison/s?rh=n%3A283155%2Cp_27%3ADr.%2BPaul%2BEtchison] www.teamcaredental.com [www.teamcaredental.com]