The Special Lists
Dentistry looks polished from the outside, but behind the scenes, it’s harder, messier, and more human than most people realize. Dental industry veteran Mike Gergen believes the key to success is lifelong education, culture that holds up under pressure, and leaders willing to admit that dentistry is both a clinical craft and a business. Hear why “just go to the course” might be the best advice dentists get, how friction in patient experience is costing practices more than they think, and why refusing to evolve risks turning dentistry into a commodity. Get candid insights on DSOs, leadership fatigue, patient engagement, and what it really takes to build a practice people want to be part of on both sides of the chair. GUEST Mike Gergen CEO of EviDent Alliance Mike Gergen is a seasoned dental industry executive and growth strategist known for driving transformation, culture, profitability, and strategic exits. Throughout his career, he has had the opportunity to know and work with some of the best dentists in the country. Connect with Mike Gergen on LinkedIn [https://www.linkedin.com/in/mike-gergen/] Learn more about EviDent Alliance [https://evidentalliance.com/] The Special Lists, presented by Referral Lab, is the podcast for dentists and dental specialists. Running a dental practice isn’t easy, and if you’re in private practice, it can sometimes feel like you’re on an island. That’s why finding your people—those who’ve been in your shoes and can share real, lived experience—changes the game. Referral Lab was built specifically for dental specialists, helping you track, manage, and convert every referral. It’s about improving case acceptance, boosting team performance, and strengthening relationships with referring providers so your whole practice runs smarter. This spirit of connection fuels The Special Lists podcast. Hosted by the team behind Referral Lab, we bring you wisdom from practice owners and dental professionals, sharing the wins, mistakes, and lessons that shape how they run their businesses today. Got a question for us? Send us a message at speciallists.com Transform your referral workflow with Referral Lab, the purpose-built platform for dental specialists to track, manage and convert every referral. Request a demo at referrallab.io [http://referrallab.io] Cameron Full Co-Founder of Referral Lab Cameron Full, co-founder of Referral Lab, is a strategic problem-solver with expertise in business management and digital solutions. He combines leadership, creativity, and technology to drive success across various industries. Connect with Cameron [https://www.linkedin.com/in/cameronfull/] on LinkedIn Jason Souyias, DDS Periodontist and Co-Founder of Referral Lab Dr. Jason Souyias is a periodontist, educator, and co-founder of Referral Lab software. He teaches dentists and hygienists, including as a Pikos Institute faculty member. In his Port Huron private practice, he's known for excellent patient communication and experience. He's passionate about his work and dedicated to helping other dentists. More about Port Huron, Michigan periodontist [https://www.phperio.com/] Dr. Jason Souyias Michael Seda, DMD, MS Periodontist and Co-Developer of Referral Lab A clinician and entrepreneur, Dr. Seda brings 19 years of private practice experience to his periodontal and implant surgery practice in the San Francisco Bay Area. Dr. Seda’s interests are rooted in evaluating and influencing private practice management systems in dentistry. He wants to increase practice efficiency, establish a greater sense of collaboration and trust among practice team members, and enhance quality of care and service delivered—all while maximizing and growing profitability. Through associateship opportunities early in his career, Dr. Seda was exposed to various private practice leadership and business models. He witnessed first-hand inconsistencies in the degree of success and failure owners experienced in private practices. This ignited his passion for learning what empowers practices to thrive and grow successfully while delivering a highly satisfying patient experience. He is particularly interested in using cutting-edge analytics platforms to measure advanced practice metrics. He leverages these to design data-driven strategies to enhance referral patterns, scheduling systems, case acceptance rates, and other key performance indicators that lead to practice growth and patient satisfaction. His education spans several disciplines, including a degree in Psychobiology from the University of California, Los Angeles, a Doctorate degree from Harvard University (DMD), and a Master’s degree in Periodontics and Oral Medicine from Columbia University. More about Bay Area periodontist [https://www.sedaperio.com/] Dr. Michael Seda Follow Dr. Seda on Instagram @sedaperio [https://www.instagram.com/sedaperio/] Co-hosts: Cameron Full, Jason Souyias, DDS & Michael Seda, DDS Producer: Eva Sheie @ The Axis Assistant Producers: Mary Ellen Clarkson & Hannah Burkhart Engineering: Cameron Laird Theme music: Papa Funk, spring gang Cover Art: Dan Childs The Special Lists is a production of The Axis: theaxis.io [https://www.theaxis.io/]
21 episodios
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