Ireland is leaving €8 billion on the table — and this is why

The first COVID dashboard didn't exist... until Ireland had about two weeks to build it.

Justin Gleeson explains how a small team from government, Maynooth University and Ordnance Survey Ireland came together in March 2020 to create the platform that millions of us watched every evening behind Tony Holohan. A fascinating story about what can happen when technology, data and public service all pull in the same direction. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

How Galway digitised 1,000 townlands — and put local heritage on the world map

What happens when local heritage meets digital innovation? In this episode of Transform Gov, Maeve Kneafsey speaks with Marie Mannion, Heritage Officer, and Brídín Feeney from the GIS team at Galway County Council. Winners of the 2025 Ireland eGovernment Open Data Award, their StoryMaps project is transforming how communities discover, preserve and share local heritage. From digitising more than 1,000 townlands to helping local communities tell their own stories, this project demonstrates how open data, GIS technology and community engagement can deliver real public value. The conversation explores: • Why traditional booklets were no longer enough • Using GIS and StoryMaps technology to connect people with place • Building digital skills within communities • The role of open data in preserving heritage • Creating pride of place through technology • How a local project attracted international interest Transform Gov is brought to you in partnership with Accenture. Find out more about the Ireland eGovernment Awards: www.digitalgovawards.com [http://www.digitalgovawards.com] ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

What if the biggest barrier to suicide prevention is fear?

* Fear of saying the wrong thing. * Fear of making things worse. * Fear of even starting the conversation. In this episode of Transform Gov, Maeve Kneafsey speaks with Ailish O’Neill from the HSE’s National Suicide Prevention Office about “Let’s Talk About Suicide” — the winner of the 2025 Ireland eGovernment Education Award. This is a digital learning programme designed to help ordinary people recognise signs of suicidal distress and feel confident enough to step in and help. But this conversation goes far beyond technology. It explores: • Why lived experience completely changed the design of the programme • How language and tone can determine whether people engage or switch off • Why online learning was the right solution for a deeply sensitive subject • How digital tools can build confidence — not just awareness • What public sector teams can learn about communication, trust, and behaviour change One insight stands out: Many people taking the training were already worried about someone in their lives. That changes everything. Transform Gov is part of the Ireland eGovernment Awards and is brought to you in partnership with Accenture. * To read more about free, accessible suicide prevention training from the HSE, or to enrol in Let’s Talk About Suicide, visit www.nosp.ie/training [http://www.nosp.ie/training].   * This episode includes discussion about suicide and self-harm, which some listeners might find challenging or upsetting. If you, or someone you know needs support, visit the HSE website www.yourmentalhealth.ie [http://www.yourmentalhealth.ie/] for information on mental health, minding yourself and others, and to find services or supports.  * Samaritans are also available anytime day or night for support, on freephone 116 123. Chapters 00:00 Introduction 01:30 Why the programme was created during COVID 04:10 Why suicide prevention training is different 07:20 Designing learning that builds confidence 10:15 The power of lived experience 15:05 “We get it now” — the turning point for developers 18:40 Fear of saying the wrong thing 22:10 Real-world stories and impact 25:00 What other public sector teams can learn 28:00 What happens next ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

From paper forms to AI: 23 years that completely rewired Ireland's Public Services

What actually happens when a country decides to digitise itself? Not the theory. Not the strategy decks. The real story. Over 23 years, Ireland’s public sector has gone from: • Paper forms, post and phone calls • To online transactions people trust • To fully integrated, citizen-first services • And now… cautiously stepping into AI This episode is a rare step back — a straight, honest look at what changed, what worked, and what didn’t. You’ll hear: • Why early “digital” projects were little more than brochure websites • The moment citizens finally trusted online government services • The internal battles — fiefdoms, silos and systems that wouldn’t talk to each other • How collaboration became the biggest shift of all • Why “citizen-first” wasn’t always the mindset — and how that changed • The truth about AI in government — less hype, more caution And crucially — what all of that means for what comes next. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

From 3,000 to 18,000 applications — how the State rebuilt a system under pressure

Two years and nine months. That’s how long people were waiting in the system — until everything had to change. What happens when a public service built for 3,000 applications a year suddenly faces over 18,000? That was the reality facing Ireland’s International Protection Office — a system under intense pressure, with growing backlogs, long delays, and real human consequences. In this episode of Transform Gov, Maeve Kneafsey speaks to Emer Mullins and Daniel Drennan, the team behind a transformation programme that didn’t just improve a service — it fundamentally redesigned it. From paper files that could stretch the length of a room…to fully digital workflows, online interviews, and real-time data dashboards… this is a story of what it actually takes to deliver change inside the public service — at scale, under pressure, and in real time. You’ll hear: * What the system looked like before — and why it wasn’t sustainable * How they rebuilt processes before introducing technology * What changed for staff — and for applicants * How decisions increased dramatically without simply adding more people * What other public sector teams can learn from this This is not theory. This is real delivery. 🎧 Listen now — and if it resonates, share it with someone working on transformation. Chapters 00:00 — Welcome to Transform Gov 01:20 — What the International Protection Office actually does 02:30 — The surge: from 3,000 to 18,000 applications 04:44 — The “before”: paper, delays and pressure 06:44 — Waiting times: up to 2 years and 9 months 08:21 — The complexity: multiple agencies involved 10:07 — The tipping point — why change was unavoidable 11:25 — Where the transformation started 13:45 — Scaling up: staff, infrastructure and process 15:27 — From paper to digital — the reality on the ground 20:40 — Digitising 35,000+ case files 22:20 — Online interviews — what changed 25:49 — Time saved, faster decisions, real outcomes 27:30 — Preparing for new EU migration rules 29:39 — A fully digital applicant journey 32:38 — Data, dashboards and decision-making 34:59 — Lessons for other public sector teams 39:21 — What comes next ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.