Techsbook Roundtable
Keywords Telematics, Geotab, consulting, problem solving, customersupport, training, project management, telematics implementation, fleetmanagement, technology trends Summary In this conversation, Joy B shares her journey in thetelematics industry, starting from her internship at a Geotab reseller to becoming a consultant. She discusses her experiences in various roles, the importance of problem-solving, and how she innovated training methods for fleetmanagers. Joy emphasizes the significance of customer support, networking, and building a brand, as well as her expertise in Geotab and project management. The conversation also touches on common mistakes in telematics implementation and the need for education in the industry. Takeaways · Joy started her career in telematics as an intern. · She built a library of training videos to address customer needs. · Problem-solving is a key skill in her consulting work. · Customer support is crucial for retaining clients. · Networking at conferences helps build her brand. · She offers custom reporting and training services. · Education is essential for effective telematics implementation. · Common mistakes include poor vehicle installation. · Joy aims to save clients money through efficient solutions. · She believes in providing unbiased consulting services. Titles · Navigating the Telematics Landscape with Joy B · From Intern to Consultant: Joy's Telematics Journey Chapters 00:00 Journey into Telematics 03:18 Problem Solving and Innovation in Telematics 06:12 Transitioning to a New Role 09:06 The Importance of Effective Communication 11:45 Navigating the Telematics Landscape 14:28 Project Management in Telematics Deployments 17:04 Insights from Geotab Connect 19:11 Services Offered and Expertise 24:43 Evolving Technology and Training Needs 26:39 The Unique Role of a Telematics Consultant 29:03 Building Trust and Customer Relationships 31:10 Common Mistakes in Telematics Implementation 39:02 Simplifying the Telematics Onboarding Process 40:55 The Importance of Education in Telematics
5 episodios
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