The Construction Cowboy Show
In this episode of the Construction Cowboy Show, Mark James, founder and president of Performance Advisors, shares his extensive experience in business advisory, focusing on employee engagement, cultural improvement, and change management. He discusses the common barriers to effective operations and people performance, emphasizing the importance of managing change and improving employee and customer experiences. Takeaways: * Mark James has over 40 years of experience in business advisory. * He specializes in employee engagement and cultural improvement. * Change management is a key focus area for Mark. * Stress is a major cause of workplace accidents and absenteeism. * High turnover is often linked to poor management and lack of engagement. * Engaged employees are more observant and connected to the organization. * Customer loyalty is tied to employee satisfaction and engagement. * The cost of replacing a customer is significantly higher than retaining one. * Effective change management requires transparency and addressing perceived losses. * Middle management plays a critical role in organizational performance. Chapters: * Introduction to Mark James * Employee Engagement and Cultural Improvement * Managing Change and Overcoming Barriers * The Impact of Stress in the Workplace * Customer Loyalty and Employee Satisfaction * The Role of Middle Management Connect with Jeff: Contact: (307) 372-9052 O. (630) 973-6481 D. Website: www.merchantcommodites.co [http://www.merchantcommodites.co] Email: Theconstructioncowboyshow@gmail.com [Theconstructioncowboyshow@gmail.com] Email: Jeff@merchantcommodities.co [Jeff@merchantcommodities.co] LinkedIn: https://www.linkedin.com/in/jeff-williams-merchant-commodities/ [https://www.linkedin.com/in/jeff-williams-merchant-commodities/] Facebook: https://www.facebook.com/profile.php?id=61559698873942 [https://www.facebook.com/profile.php?id=61559698873942] This Podcast is proudly sponsored by Merchant Commodities – www.merchantcommodities.co [http://www.merchantcommodities.co] Your "Builders Material Wholesale Supplier" If you need help or just advice with any business or construction topic you can book a meeting with me here on this Calendly Link-https://calendly.com/jeff-merchantcommodities/30min [https://calendly.com/jeff-merchantcommodities/30min] Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com [https://pcm.adswizz.com] for information about our collection and use of personal data for advertising.
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