Creating impactful communications in customer-facing workplaces with Rachael Knowles

Building human-centered tech teams with Michelle Martinez

In this episode of The EX Conversation, Kaz sits down with Michelle Martinez to explore the growing overlap between IT, employee experience, and human-centered leadership. Drawing on her background in engineering and software development, Michelle shares why the biggest challenges in technology rarely come down to the tools themselves — and why trust, psychological safety, and communication are becoming essential skills for modern teams. The conversation also looks at how AI and evolving ways of working are changing the relationship between technical teams and the wider business.

Creating impactful communications in customer-facing workplaces with Rachael Knowles

In this episode of The EX Conversation [/resources/podcasts], Kaz sits down with Rachael Knowles to explore what actually works — and what doesn’t — when communicating with frontline employees. Drawing on experience across hospitality [/industries/hospitality-intranet], travel, and global customer-facing organizations, Rachael reflects on the realities of engaging time-poor workforces and why some popular communication trends may be missing the mark.

Five lessons EX leaders need to hear with Kaz Hassan

In this reflective episode of The EX Conversation, Kaz steps back from guest interviews to share what he’s learned from the first ten conversations with EX, internal comms, and digital workplace leaders. It’s a practical synthesis of recurring themes—what’s changing, what’s working, and where leaders are being challenged to think differently. From rethinking how we use AI, to putting employees at the center of decision-making, to rediscovering the role of the digital workplace, this episode connects the dots across multiple expert perspectives. It’s a useful checkpoint for anyone trying to make sense of how the EX space is evolving right now. If you’re navigating competing priorities, new technologies, or shifting expectations around employee experience, this episode will help you sense-check your approach and refocus on what matters most.

Levelling up communication across the workforce: Leaders, managers & frontline with Laura Kennedy

In this episode of The EX Conversation, we explore what it really takes to make internal communication work at scale — especially in complex, frontline-heavy organizations.

Building Confidence, Challenging Conformity, and Finding Your Voice with Advita Patel

In this episode of The EX Conversation, Kaz sits down with Advita Patel, Founder of Comms Rebel and Co-founder of A Leader Like Me, to explore one of the most persistent — and often unspoken — challenges in internal communications: confidence.