“Season 5, Episode 14 – Goetz Gets It”

“Season 5, Episode 14 – Goetz Gets It”

It takes a special person to not just recognize and respect people’s individual personalities. That person must also know how to respond to their individual needs. And Andrew Goetz has a good grip on how to achieve this. We speak with DKI’s Director of Membership Services. He’s known as the Profit Detective. But restoration industry consultant Mike McCabe offers insight and advice that goes beyond bottom line. As a former restoration business owner, he also knows a few things about the emotion that is part of the industry and how it affects those who practice it. Home is a special place for DKI – Calgary CEO and president Lory Perizzolo. He shares his thoughtful definition of home – and how a hot tub figures into it! Music for this episode is I’ll Be Alright and Small Town Big Dreams by Close Kicks. And Build A Home by Cassie Noble.

“Season 5, Episode 13 – ‘Actually, can we get YOU something else?’”

Cloe Morgon probably wasn’t expecting that standard end-of-meal-before-the-bill-comes question tossed back at her when she worked as a server in a Terrace, B.C. restaurant.  But Lisa and Craig Schaeffer had to ask. We admit we’re paraphrasing how this encounter exactly played out. But this much is certain: the owners of three DKI outlets in B.C.’s interior saw something special in their server – transferable skills that would make her an ideal member of their team.  We speak with Craig and Lisa about this unique recruitment and the leadership instincts they drew on to find their new project manager. Separately, Cloe shares how she - after careful consideration – came to agree the Schaeffers’ instincts were good. And how she’s found a career that not only suits her, but brings her so much satisfaction. Music for this episode is Long Way From Home by Close Kicks and Brave by Cassie Noble.

“Season 5, Episode 12 - Charging Ahead”

Sometimes, slowly easing into a transformation isn’t the best, most productive choice. Sometimes, the wisest choice is to go all in – after some careful research, of course.  DKI – CRCS saw – and is seeing – the benefit of a big switch to battery-powered equipment. Sure, it’s meant no cumbersome electric cords. But it’s also improved efficiency – and made it easier on knees! Kyle Douglas, co-owner of DKI – CRCS, joins us to recount this positive transition. Forget what you think a lawyer is like – usually courtesy of TV and film. Diego Cariaga is the embodiment of kindness and care and thoughtfulness – who can still be tough when necessary. But only when necessary. We meet DKI Canada’s general counsel! Music for this episode is Ghost Stories by Looking for Heather and The House We Built and Dance With Ya by Close Kicks.

“Season 5 – Episode 11 - Answering The ‘What Now?’”

At some point, you pass on that figurative torch – and the literal keys to the place. Maybe, as is the case with many DKI members, it’s a transition to a younger family member who grew up in the business, or a trusted former employee. But no matter how confident you are in that new next chapter, your next chapter will likely take some...adjusting.  Sarah Wells is a former elite athlete and Olympian. We speak with her shortly after her onstage presentation at DKI Evolve 2026. She shares how she made – and is continuing the make - that transition and answering her “what now?” Two of DKI’s elder statesmen – and founders - have long been retired. But their presence, passion and wisdom – is as strong as ever.  Ken Tucker and Cris Douglas make time to talk to us, at Evolve 2026, about DKI’s past, present and future. And also about how they answered their “what now?” Music for this episode is Medicine by Cassie Noble, and Fix It For You and I’ll Be Alright by Close Kicks.

“Season 5, Episode 10 – Mena and Mario reflect on 30 years of DKI – Refexio”

Partners in business, partners life. That’s a common foundation for many DKI members across Canada. For three decades, Mena Pereira and Mario Caetano, owners of DKI – Refexio, have embodied how this leads to not only business success, but work-life-balance happiness. (Hint: it includes regular visits to their native country of Portugal!).  The couple shares how the industry – and how they – have grown in three decades.  The ever-rising, and extremely volatile, fuel prices affect everyone. Indeed, recent world events are being watched closely by DKI leaders. We speak to three of them – Rachel Kozak, Rick Morse and Ira Brenton - who offer some insight and counsel for DKI members having to contend with this volatility.  Music for this episode is Hard Truth and Fix it For You by Close Kicks and Folk At Heart by Graham Lindsey.